Reviews
This profile includes reviews for Principal Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 209 Customer Reviews
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Review fromChloe S
Date: 03/14/2025
Principal has delayed my short term disability payout by creating duplicate claims with mismatched information in both files and claiming to not have received certain forms which was in another file. Constant communication for the same information and documentation which were provided. ******* payment and requested to have my claim expedited. No progress and I have complained to my employer about the terrible service that I am receiving from Principal and delayed payment. I am battling with a health condition and should not be spending a lot of time dealing with Principal over basic request for information and documentation.Review fromTyler O
Date: 03/14/2025
Principal **************** was absolutely HORRID!!! I called today as I just changed jobs and wanted to put my money from Principal into my investment account elsewhere. When getting on the phone, I was asked about 8 different security questions for god knows what reason. He just kept saying, another security question, another security question, like can't you take my social and DOB? Is that not good enough for you? I then just said I wanted to do a rollover into my investment center, he then proceeds to say, I understand, but have you received an email about rollover options? I said no, but I just want to move my money here now.... "would you like to hear about the rollover options"? No, I want to do this... During this time, this JERK of a human which I could say soooooooooo much else about him had the audacity to have a tone and was rude as possible the entire phone call. I have never dealt with customer service as bad as him and oh I wish I remembered his name, but all in all, rude people, horrid service and never will be putting my money into there again thanks to that JERK of a human being. Like DUDE, figure it out and get better!!!! Why do I have to even give a star for a review, you don't as a company deserve a star, but I had to put something. Get better people that work for you and maybe I'll change my mind, but until then, DO NOT PUT YOUR MONEY INTO THIS RETIREMENT.Review fromCassandra H
Date: 03/14/2025
Terrible process trying to get a simple death payout to the funeral home. **************** is also poor.
Principal Financial Group
Date: 03/25/2025
Thank you for sharing your feedback. To ensure your concerns are properly addressed, a member of Principals team will be reaching out to the account beneficiary via a letter in the mail.Review fromRaymond B
Date: 03/04/2025
Dealing with principal is not a good experience my doctor sent all information through e mail and fax and verbal communication this went on for almost two weeks resubmitted all this information several times through my doctor and still had to wait three weeks before a check got deposited in my account I was hung up on twice got different information from several different principal employees I believe they Are trained to do whatever they can to not pay out on short term disability payments it should not be this difficult when all your energy should be on recovering after a major surgery all this can and will hamper your recovery time hope they change the way they are with personal lives of peopleReview fromBrianna H
Date: 03/04/2025
******** customer service. I have been misinformed for years on how my accounts work. Nobody never knows anything when I have questions. I have two accounts. One Ive pulled from because I was told I could pull my second account later. Which Im trying to do now. I already had to wait the five years to be able to pull for my one account which actually took Seven years from my divorce because they dont know how to count and fought with me on being able to pull it out and of course, ifNow Im getting a ******** answer saying theyre the same accounts. Im so f****** frustrated in every way. you try to call all your calls, go to ***** or some dumb s*** and then the calls get dropped all the time. Now Im trying to get answers about withdrawing from my secondary account and theyre saying that I cant because its the same account. I already withdrew from which doesnt make sense and nobody has ever told me that before so what the f*** is going on. Im so confused on how this works especially when I cant ever get a straightforward answer or knowledge on how any of this works when I do research, it shows that its two separate accounts not one I will never recommend principle to anybody. It has been a nightmare formyself in my familyReview fromClinton C
Date: 02/26/2025
PRINCIPLE *****, BECAUSE THEY'RE A BUNCH OF F***** CROOKS. I HIGHLY RECOMMEND THAT EVERYBODY WHO'S DOING BUSINESS WITH PRINCIPLE, TO GET THEIR MONEY OUT. BUT MORE THAN LIKELY, PRINCIPLE WILL TAX THE CLIENT, WHICH IS ILLEGALReview fromWynne B
Date: 02/22/2025
Principal Financial Group, at first I was offended by the lack of professionalism you displayed when you declined to provide life insurance coverage for my husband AFTER you charged us $2515.32, our first years premium because he takes a prescribed medication for anxiety. Had you arranged for a medical professional to interview him, as is your protocol, you would have discovered that my husband is rock solid. Approximately 40% of adults are currently being treated for general anxiety disorder, the majority of whom, like my husband, are highly functioning, intelligent and productive. I hope every person who is prioritizing their mental wellbeing reads this review and selects a different life insurance company; one that understands that the folks who are taking care of their mental health are far less risky than the ones who dont.Principal Financial Group
Date: 02/25/2025
Thank you for your feedback. To ensure your concerns are properly addressed, we'd like to connect you with the appropriate team at Principal. Please call **************, and a specialist will asissit you further.Review fromLinda D
Date: 02/06/2025
They take take take from your retirement, you can't add back. I was not allowed to close it out in 2020 even after shutdown at my previous employer. They make getting your money out as difficult as possible! Do not use this!Principal Financial Group
Date: 03/25/2025
Thank you for sharing your feedback. To ensure your concerns were properly addressed, a member of Principals team attempted to reach out to you by phone.Review fromAlford E
Date: 02/03/2025
I requested my distribution a month ago and I still havent received it. Principal has done nothing but *** people from the money that they deserve.Review fromMichael H
Date: 01/26/2025
**Review for Principal Financial Group:**I have to say, my experience with Principal Financial Group has been incredibly disappointing. This company claims to prioritize upward mobility, but in reality, it seems like a faade. The top-down hierarchy treats employees as mere numbers in a system, making it clear that genuine advancement is only possible through nepotism. While they tout their commitment to diversity and inclusion, the leadership team is overwhelmingly composed of white males, which speaks volumes about their true priorities. Since going public, the treatment of employees has become increasingly automated, lacking any semblance of human empathy. The expectations set for performance are unrealistic and monitored by an ineffective AI system that only adds to the stress. It's frustrating to see how far behind they are compared to competitors who actually value their employees. I cannot recommend Principal Financial Group as either an employer or a record keeper. If youre looking for a company that genuinely values its workforce, look elsewhere.
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