Reviews
This profile includes reviews for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 289 Customer Reviews
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Review fromScott D
Date: 08/26/2024
Everything is over promised, and under delivered. We decided to stop using them last year because of how poor their performance was. They told us we would lose our website if we didnt pay a minimum fee. We continued paying the minimum fee till we figured out who else to use. Today I got a $1,400 charge because apparently they only paused the other portion. Its theft no matter how you look at it. Disputed the charge, and will blast them everywhere I can.
Hibu Inc
Date: 08/29/2024
We appreciate the chance to respond to our client's issues. Our records show the client had requested to cancel; however, they were still within the terms of their 6-month contract. Our client has been notified that the products are scheduled for cancellation. We understand our client is also concerned over the *** of the products. When we partnered with the client, they were provided with a Statement of Work, which stated that Hibu would maintain a consistent click-thru-rate typically greater than 1% and Hibu has exceeded this with a 4%click-thru rate for the Search. The SOW also stated that the Social would receive ****** to ****** impressions and Hibu has exceeded this with ******* impressions.Review fromrobert H
Date: 08/16/2024
I signed up with this company for 6 months, in the last 4 months no rankings, no leads. What a waste of effort and monies. Can't wait to a go back to my prior web. They made promises and never delivered any, stay away from this company.Hibu Inc
Date: 08/27/2024
Thank you for the opportunity to speak with our client regarding their concerns. Our clients concern was that we were not able to deliver on promises. When we partnered with the client, they were provided a copy of the contract and a Statement of Work that stated over the life of the Local Ranking campaign, they would see more leads due to better visibility on the search engines for the selected keywords. They were also advised that optimization takes time. The client was present at the consultation where information was gathered as well as provided about the products. In the last 4 months, the clients website moved up in ranking from 20 to 2. In the last 30 days the clients website had 10 clicks to call, 3 clicks to text and 10 form fills. The client requested to cancel, however they are still within the terms of their 6 month contract. Our client has been notified that a request to cancel can be made on 10/23/24.Review fromPATTI
Date: 08/12/2024
Last Thursday Jacob ********, our account manager, noticed our website was down. He was very pro-active in trying to get it going again. After a day of conferencing and emailing about things WAY ABOVE his (and my) skill set, my IT and Hibu were in communication. Weekend comes and goes....hello Monday!...website is still not up.... :( Technology is a wonderful thing....until it fails...and then no one wants to claim responsibility for it.....just a lot of "finger pointing". - Thank you, Jacob for for having the customer service skills needed, & wherewithall, to sit in on an email chain that you shouldn't have even been part of. - Thank you for standing "out side of the box" with me, and spitballing the questions that needed to be answered. -Mostly, thank you for getting my website back up and running. I appreciate you and all that you do!!Hibu Inc
Date: 08/13/2024
We’re thrilled you’ve had a positive experience! Thank you so much for sharing! We’ll send this on to Jacob, we’re sure he’ll be glad to know. Hope you have a great day!Review fromRobert Trista S
Date: 08/08/2024
I can't stand hibu at all. My husband was looking into getting some help with marketing for our shop. He put his number down and they called him the first time. My husband was really interested but at the time we didn't and still don't have the funds since we just opened up a few months ago. My husband then said that it would have to wait and maybe at the start of the new month we could do something, that HE would call them back. The gentleman then started talking and talking and my husband repeated himself again. Needless to say, my husband ended up hanging up on him. Then start of the month he called again. My husband then again repeated himself saying that he told him he would call him and hung up and blocked the number. My husband is the type of person if he says he will call he will be the one to call. Then somehow the company got my number our second line and he called myself asking for my husband. I said I'm his wife and repeated to him that my husband said he would call, and he called me a liar that my husband said to call at the start of the month. I ended up repeating that we would call him. Well, here we are 3 days later from that call he calls my phone again and gets into it with my husband and now has lost all chances of getting us as customers. Reading what I have about Hibu I'm glad we aren't and didn't start anything with them.Hibu Inc
Date: 08/12/2024
Thank you for the opportunity to speak with this client regarding their concern. The clients concern was that they were being contacted repeatedly by a Sales Representative. We understand that the client will reach out to our Sales Representative when they are ready, so we have marked them in our system as a do not contact. The client was satisfied with this resolution.Review fromTimothy H
Date: 08/05/2024
I have only been working with Kyla and HiBu for almost 60 days now, and could not be happier. I had put this off because we were moving and the timing wasn't right. It's a good the Kyla was consistent and kept coming or, I would still be throwing my money out the door. We had instant success switching to HiBu. I would recommend Kyla and highly, she is very professional and will help you get were you need to go.Hibu Inc
Date: 08/06/2024
Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!Review fromKyle B
Date: 08/04/2024
River Valley Recycling LLC, has been using HIBU for about a year and a half. Our representative is ****, and has been awesome to work with, and is always available when needed. The support team behind the scenes at HIBU is excellent as well.Hibu Inc
Date: 08/06/2024
Thank you so much for your feedback regarding **************! Well send this on to them, were sure theyll be glad to know. Have a great day!Hibu Inc
Date: 08/13/2024
Thank you so much for your feedback regarding Kyla! We’ll send this on to them, we’re sure they’ll be glad to know. Have a great day!Review fromFARIYA E
Date: 07/30/2024
"We are extremely pleased with our experience using Hibu for our marketing needs. The company has demonstrated a high level of professionalism, and their services have significantly benefited our business. Special thanks to Craig, who has been exceptionally wonderful and supportive throughout our collaboration. We highly recommend Hibu to any business looking to enhance their marketing efforts."Hibu Inc
Date: 07/31/2024
Were thrilled youve had a positive experience! Thank you so much for sharing! Have a great day!Review fromMichael R
Date: 07/28/2024
As the owner of a digital marketing agency representing a client in Boise, I am deeply concerned about the conduct of one of Hibu's employees, Eric *****, who is located in Southington, CT, and holds the title of Digital Marketing Strategist. You are my competitors so this is an ethical issue. Last night, Eric engaged with the AI chatbot on my client's site under false pretenses, claiming to be a potential customer. Our bot, designed to respond efficiently within 5 seconds and handle up to 25 prompts, provided clear answers about our services and location. Despite this, Eric used his marketing knowledge and skills carelessly, deliberately provoking the AI into an unnecessary argument. The bot would provide our location and services and Eric kept pushing back. Breaking the AI and getting it to argue is no easy feat and was clearly not by chance; this was the work of someone deliberately toying with the AI. Eric then had the audacity to leave defamatory reviews on multiple platforms, including Yelp, Google, and Facebook claiming to be victim of harassment. Eric must have forgotten all he had to do was close the window. This behavior is both unprofessional and unacceptable. It is evident that Eric's actions were a deliberate attempt to toy with the AI and then play victim, unfairly penalizing my client for the interaction with the chatbot. In speaking to Eric about the situation to see if we could resolve the problem he chose to post a comment about my wife. We are hardworking individuals striving to earn an honest living and did not deserve this unprovoked attack. Despite reaching out to Hibu via Facebook, Yelp, and email, we have received no response. This lack of accountability is troubling. I urge Hibu to take immediate action by coaching Eric on business ethics and professionalism. Until corrective measures are taken, this review will stand as a testament to our experience. Should Hibu address this misconduct appropriately, I am open to amending this review.Hibu Inc
Date: 08/01/2024
Thank you for bringing your concern to our attention. We take such claims seriously. We have investigated your complaint and taken appropriate action. Furthermore, the review posted on your client's Facebook page has been taken down.Review fromAndy S
Date: 07/26/2024
Outstand standing company & Gary **** my sales rep is Jonny on the spot if I have any questions. This web site brings in almost too much work for me & my small crew. The monthly responses that I get for the monthly price is very fair.Hibu Inc
Date: 07/26/2024
Were thrilled youve had a positive experience! Thank you so much for sharing! Have a great day!Review fromMallory K
Date: 07/19/2024
Vanessa is awesome. Her team is awesome. She always make time for us and is hands on in every aspect. This company has lived up To everything they said they would and then some.Hibu Inc
Date: 07/22/2024
Thanks so much! We love getting to hear from our clients! Have a great day!
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