Reviews
This profile includes reviews for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 289 Customer Reviews
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Review fromJason W
Date: 10/29/2024
We signed a six-month contract with Hibu in April 2024. In October 2024, we reached out to cancel due to not receiving the leads they promised. They informed us that we couldn't cancel because the six months hadnt ended yet. We paused our account for 10 day's in September and we were still charged $3000 of our $4000 monthly plan, and that would be our second to last month. we agreed to pay for the extra $1000 for September, but they claimed we owed, another month because we were not billed for the full month, but we told them we would pay the extra $1000 but they said they will continued to charge us for November, and that makes it a contract of 7 months not 6 months. Now weve been told that canceling means we not only lose the website we paid for but also the associated reviews. They are also refusing to refund any payments made beyond the agreed contract period. Stay as far away from this company as you can. Leads are horrible, they don't care about the customer just the money there stealing from small business owners. I would rate them a zero if I could
Hibu Inc
Date: 11/04/2024
Thank you for speaking with us regarding your concerns. We understand that you were disappointed in the performance results of your program. When we partnered with you, you received a Statement of Work that said you would receive a minimum of 300 clicks per month from your Display ads and a Search Click-Thru-Rate (CTR) greater than 1%. We exceeded expectations with over 800 clicks per month from the Display ads and a Search CTR greater than 1.5% with over ******* impressions. You were also concerned about another invoice in November. We have canceled your contract early and no further payments are required on your account. While it is true that you cannot take the Hibu website when you cancel; you may copy the website content and use any photos that you provided to Hibu for your new website. We are happy that we were able to reach a mutual agreement on this matter and are glad you were satisfied with this resolution.Review fromDawn P
Date: 10/28/2024
I have been trying to cancel my Hibu account since July 3rd, 2024. I had a 6-month contract starting 1/8/2024 and was told I could not cancel until 8/16/2024. This made no sense to me, so I told them not to charge my account after 8/16/2024. Here I am on October 28, 2024, and they are still taking money out of my account, won't refund me, and can't get them to take their horrible website down. They had me add the call recording. When I told them to remove it, they never changed the number on all my social media, ******, Yelp, etc., so for months, if anyone tried to call, they got a disconnected number; so far, they have not delivered anything they said they would. THIS COMPANY IS A JOKE STAY FAR AWAY FROM THEM!Review fromBernie R
Date: 10/22/2024
Best company I have ever worked for. They do a better job at digital marketing than any company I have ever come across. Great organization with great people who have worked there a long time. Highly reccomended.Hibu Inc
Date: 10/23/2024
Thank you so much for the awesome review! It really does mean a lot. Hope you have a great day!Review fromGianna C
Date: 10/21/2024
We have had great results with Hibu for our business. Specifically our rep ****** She is always available and consistently goes above and beyond. You can have a great company, but the people you interact with make all the difference. ***** is always there to bounce marketing ideas off of. She always has great solutions for campaigns or updates. She is so knowledgeable and helpful. Managing a website, ads, reviews, etc is a big undertaking and its very easy to be discouraged or confused. ***** has been awesome every step of the way. She is a true professional in her field. We love how Hibu has given us the tools to manage our website beautifully. We love the review tool too. It is a great way to get honest reviews from our customers. It can be challenging to manage all the marketing ins and outs that are required if you want to succeed. Hibu and their team make it simple for us to duplicate our efforts. We trust the professionals at Hibu and you should too!Hibu Inc
Date: 10/22/2024
Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.Review fromdavid H
Date: 10/17/2024
Hibu is the best . Up to speed and awesome in every wayHibu Inc
Date: 10/18/2024
Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!Review fromKristin B
Date: 10/16/2024
Great company! Very hands on and doesnt ghost you once you commit to their service.Hibu Inc
Date: 10/17/2024
Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. Please have a great day!Review fromScott H
Date: 10/14/2024
With Hibu I thought I was just getting web hosting for our website, then discovered they could do so much more for me with marketing, getting reviews, etc. After doing an amazing job to customize my website to suit our business needs best, my account manager, ****** *****, helped create videos for targeted marketing ads, and display ads, he helped me use **************** tools, and our business is growing fast as a result. Hibu and their team are all about getting me the results I need for my business to flourish, and they are sincerely helpful and caring. I highly recommend Hibu, they are helping my business become what I dreamed it could!!***** A. **** LPC, *** Clinical Director Genuine Solutions Counseling Center, ****Hibu Inc
Date: 10/15/2024
Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.Review fromPaul B
Date: 10/12/2024
Very disappointed with HIBU. They promise the world and deliver nothing. $1600/month for 4 months and only 3 legitimate leads. Once you complain or say anything negative about them, they stop returning messages and emails, totally radio silent. Dont walk, run away from them.Hibu Inc
Date: 10/16/2024
Thank you for the opportunity to speak with our client regarding their concerns. Our client’s concern was that Hibu did not deliver what was promised, however, when we partnered with the client, they were provided with a Statement of Work that stated they would receive 50-100 website clicks per month. Over the last 90 days, our client has received 1871 website visits, which exceeded expectations outlined in the statement of work they agreed upon.Review fromMatt C
Date: 10/11/2024
It is almost hard to descibe in words how bad my experience with Hibu has been. They do not follow through with promises, they don't know what they're doing, although they will claim they're "experts" in marketing. I wasted so much of my hard-earned money on their gimics. To top it all off, when I called to cancel my services, they said I didn't give them enough notice and charged me for another month. I highly recommend you choose ANYONE but this poor excuse for a company.Hibu Inc
Date: 10/23/2024
Thank you for speaking with us regarding your concerns. We understand that you were concerned about your performance results. Our records indicate that your Search, Display, and Social programs performed well. Over the life of the campaigns, the Search had over ****** clicks with a 15.6% Click-Thru-Rate, the Display had over ********* impressions with ***** clicks and Social had an average of 279 clicks per month. We apologize that you felt your account was neglected by our Sales Team,but we show that you were unable to keep some appointments with them. We also understand that you were upset that you were billed again after you canceled the ***************** Solution. Per contract terms, cancelation requests must be made 15 days before the invoice. A cancellation has now been processed for all products and services.Review fromJohn P
Date: 10/02/2024
Tom **** has gone above and beyond expectations! He’s attentive and responsive to our company’s specific marketing needs. Without a doubt Tom and the HIBU team have made a significant difference in our ability to get our name in from of potential clients. Amazing work!!!Hibu Inc
Date: 10/07/2024
Were thrilled youve had a positive experience! Thank you so much for sharing! Have a great day!
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