Reviews
This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 490 Customer Reviews
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Review fromRonnie D.
Date: 12/12/2024
I would not recommend 50 floor to do a out house.The guys could not speak or understand english ,well one of them speak a little but not understand it. I ask them 3 times that i wanted to keep old carpet and they cut it up,,,so you really want to know what i think about 50 floors
50 Floor
Date: 12/16/2024
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We aim to provide clear communication and quality service throughout every installation.
We regret the misunderstanding regarding your request to keep the old carpet and will use this feedback to reinforce communication protocols with our teams.Regarding your concerns about the installers, we ensure that all members of our installation crews are vetted and trained to meet industry standards, regardless of language proficiency.
Your comments have been shared with our management team for review, as we are committed to continuously improving our service. If you would like to discuss this matter further or have additional concerns, please dont hesitate to contact us directly at ************.
Thank you for giving us the opportunity to address your concerns.
Respectfully,
50Floor
Review fromDebra L
Date: 12/10/2024
The floor is beautiful and the young man who put it in for us cleaned up nicely. However, the work is not finished and we have been promised every day for almost a week that they would be here to finish. DO NOT PAY THEM until EVERYTHING is done. They have our money and now we have an almost finished floor.50 Floor
Date: 12/13/2024
Thank you for taking the time to share your experience. We're pleased to hear that youre happy with the beauty of your new floor and the professionalism of our installer during the process.
We sincerely apologize for the delays in completing your project. We understand how important it is to have everything finished promptly, and as of December 10th, all work has been completed. We hope the finalized results have met your expectations and that youre enjoying your new flooring.
Your feedback is invaluable to us, and were committed to using it to improve our communication and scheduling processes. If you have any further concerns or questions, please dont hesitate to reach out to us directly.
Thank you for choosing us for your flooring project.
Respectfully,
50Floor
Review fromLarry C
Date: 12/06/2024
Sales representative ***** **** and her team handled every aspect of our new floors professionally. It is not often that you find a Company that does everything they claim to do. The communications from every person involved was clear keeping us informed as the process developed. Our new flooring was installed with care and detail with the trim cutting to finish it off. Great Company to deal with.50 Floor
Date: 12/09/2024
Thank you for your fantastic 5-star review! We're delighted to hear that design consultant *****, and our team provided a professional and seamless experience for your new flooring project. Clear communication and attention to detail are so important, and its wonderful to know you felt informed and cared for every step of the way. Your kind words about the trim work and finishing touches mean a lot! Thank you for choosing 50Floor! Enjoy your beautiful new flooring! ??Review fromJoyce A.
Date: 12/04/2024
50 floor did a great job, have gotten a lot of compliments on the look of the floor. They were very efficient and their craftsmanship on my steps was outstanding.50 Floor
Date: 12/05/2024
Thank you so much for the wonderful 5-star review! Were thrilled to hear that youre enjoying your new floors and receiving compliments on the look! Our team takes pride in their craftsmanship, especially with details like your steps, and were so glad that it showed. If you need anything else, don't hesitate to reach out. Enjoy your beautiful floors!
50Floor
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Review fromDeborah C
Date: 12/01/2024
Overpriced, overpromised, and underdelivered. Unfortunately, we believed their promises of A+ highest-qualify service to justify their higher prices, and were severely disappointed. You can find better quality for much less expensive costs elsewhere. When I tried several times to contact customer service to try to fix issues AFTER they took our money (required before the job is completed), no one would even return my calls or emails. Finally, when I posted a review with photographic proof of their shoddy work, someone called me from corporate, said how unacceptable it was, and promised to get back to me within 7 days with a resolution. More than 2+ weeks later, still no response and my review has disappeared, which Im sure is not the first time with unhappy customers.50 Floor
Date: 12/03/2024
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we take your concerns ************ is always our goal to provide the highest quality service, and we regret that we fell short in your case.
We understand your frustration with trying to get in touch with our customer service team. We do our best to ensure that all issues are addressed promptly,and we apologize for any delay in communication. As of 12/03, ****, a member of our National Experience Team, left a voicemail for you. When possible, please return his call at ************. Our team is committed to following up as quickly as possible.
Regarding your review, we want to clarify that we have no control over reviews being removed or altered on platforms. We always encourage customers to share their honest feedback, and we are happy to see that your review remains visible where originally submitted.
Again, we apologize for any inconvenience and appreciate your feedback, as it helps us improve.
50Floor
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Review fromMagdalene T.
Date: 11/27/2024
Love my floors! The installers did an excellent job! I would recommend their company to other friends needing flooring.50 Floor
Date: 12/02/2024
Thank you so much for the wonderful review! We're thrilled to hear that you love your new floors and that the installers did an excellent job. Your recommendation means the world to us, and we truly appreciate your trust in our company. ?? If you or your friends ever need anything in the future, don't hesitate to reach out. Enjoy your beautiful floors!
50Floor
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Review fromWarren K.
Date: 11/27/2024
Everything went as planned. On time, installers were great. **** their trade. Salesperson great, fair price. Carpet quality as choosen. No complaints...thank you!50 Floor
Date: 12/02/2024
Thank you so much for the fantastic 5-star review! We're thrilled to hear that everything went as planned from start to finish. Its great to know that our installers were punctual, knowledgeable, and provided top-notch service. Were also glad that you were happy with your salesperson and found the price fair. It's wonderful to hear that you're satisfied with the quality of your carpet as well. We truly appreciate your feedback and thank you for choosing us. If you need anything in the future, feel free to reach out!
50Floor
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Review fromMary E.
Date: 11/26/2024
50 Floor was fast and professional. Our home was left spotless and the luxury vinyl is beautiful.50 Floor
Date: 12/02/2024
Thank you for the wonderful review! We're thrilled to hear that you had a fast and professional experience with us. Its great to know that your home was left spotless and that youre enjoying your beautiful luxury vinyl floors. If you need anything else, dont hesitate to reach out!
50Floor
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Review fromLisa C.
Date: 11/26/2024
***************** was great! They arrived on time, had the job done in a few hours, and cleaned up behind themselves. Very polite & professional. I love my new floors!50 Floor
Date: 12/02/2024
Thank you for the amazing review! ?? We're so happy to hear that your installation crew provided such a great experienceon time, efficient, and professional. It's wonderful to know you're loving your new floors!
If you need anything else, feel free to reach out. Enjoy your beautiful floors and thank you for choosing 50Floor!!
Review fromDale K.
Date: 11/26/2024
Excellent service and installation. **** ***** and ****** did an excellent installation, very fast and meticulous with quality. I would recommend them to anyone that is looking for new LVP.50 Floor
Date: 12/02/2024
Thank you for the fantastic review! We're so glad to hear that you had an excellent experience with our service and installation. **** ***** and ****** will be thrilled to know you appreciated their fast, meticulous work. We truly appreciate your recommendation and are happy you love your new LVP. If you need anything else, dont hesitate to reach out!
50Floor
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