Reviews

Review Details

• Review fromLinda F

  Date: 05/03/2024

  ********************* came to my house and even when I told him I can't afford the bug service. He kept coming back. Finally he went to my neighbor and trashed me because I wouldn't purchase the product. I tried to tell him the lady he was talking to with all the kids would probably purchase the product then cancel after the spray and complain to get it free. If he comes back in the neighborhood I will call the authorities. No soliciting means what it states. He was very fake. He turned cold on me when I said I would think about it.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. Were sorry to hear about your uncomfortable interaction with our representative, ****** ****. We strive for professionalism and respect in every interaction, and it's concerning to hear that this was not your experience. We understand how frustrating it can be when soliciting becomes overly persistent, especially in a "No Soliciting" neighborhood.
  
  We will address this internally and ensure that your concerns are taken seriously. If youd like to provide further details or have your property added to our do-not-solicit list, please reach out to us at ***********************************************.
  
  Best regards,  
  Customer Feedback Team

• Review fromAllison H

  Date: 04/19/2024

  A salesman came to the door with the same tired story of "a neighbor uses us" claiming the neighbor was on vacation and he didn't want to "waste a trip to our neighborhood or waste the chemicals." He continued to stand on my porch for almost 15 minutes even after I REPEATEDLY told him that I had pest control service I was happy with, that I wasn't interested and I wouldn't be making any decision at that moment to use their services. Because my children were in the front yard playing, I could not just turn around and close the door.He continued by making claims to lower the price (never clearly stating what price he was lowering or changing the number up and down frequently). He made claims that he could rid my entire half acre plus yard of ants and NEVER HAVE ANTS again. This is Georgia, that's not going to happen.He made claims that ALL chemicals they used were safer/different/better than any chemical any other pest control would use (he has no clue whom we use). That all chemicals used were completely safe for pets and children to be on right away, etc. He continued by saying they could come back and service tomorrow if I just signed up tonight. Even after saying OVER and OVER again that I was not going to be signing anything, making any decisions tonight that it was not the right time (we had company, kids were out playing etc). I was about 30 seconds from flat out angrily demanding he step off my porch. I probably should have already done that about 5 times over. Even if I was remotely interested in switching to Ecoshield, his pressure tactics, outright lies and refusal to listen to my requests and statements that I was not interested guarantees it is a company I would never do business with. He then asked if my neighbor would be interested, I said no and he went there anyway. Sorry, neighbor. Reading all of the reviews and complaints after the fact is a great reinforcement of my decision. Too bad BBB reviews are not tied into *********** reviews.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your experience. We understand how frustrating it must have been to deal with such a high-pressure sales approach, especially after clearly stating you were not interested. We strive to ensure that all of our representatives respect homeowners' boundaries, and it's concerning to hear that your interaction did not reflect this.
  
  Your feedback is valuable, and we will address this issue internally to ensure it does not happen again. If you would like to provide any further details or ensure your property is added to our do-not-solicit list, please reach out to our feedback team at ***********************************************.
  
  Best regards,  
  Customer Feedback Team

• Review fromSteve M

  Date: 04/03/2024

  Had a guy going door to door claiming to be doing work on a neighbors home which was a lie. Gave me a fake name and said it was on my street. He was doing the same thing with other neighbors using other street names.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for bringing this to our attention. We take concerns about misrepresentation by our sales team very seriously. Its important that our representatives act with honesty and integrity, and your experience clearly did not reflect that.
  
  We would like to investigate this situation further. Please feel free to reach out to us at ******************************** with any additional details, and well ensure appropriate steps are taken to address the issue.
  
  Best regards,  
  Customer Feedback Team

• Review fromVicki R

  Date: 03/04/2024

  They sent a technician to my house without me scheduling the service. They have done this several times before, I could not be there at the time they scheduled and they would not reschedule at a time when I would be at home, They informed me they had cancelled my contract and they are billing me for the remaining balance on my contract, The amount they are billing is for services they did not complete.. Their customer service reps are outside ***************** and very difficult to communicate with.I DO NOT RECOMMENd THIS COMPANY, THEIR CUSTOMER SERVICE IS HORRIBLE,

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience, and we regret the frustration this situation has caused. We understand how important clear communication and scheduling are, especially when it comes to services performed at your home. We apologize for any confusion regarding your contract and the uncompleted services.
  
  Wed like to investigate your account further to ensure the billing and cancellation are handled appropriately. Please reach out to our feedback team at ******************************** so we can review the situation and work toward resolving your concerns.
  
  Best regards,  
  Customer Feedback Team

• Review fromBrenda P

  Date: 03/01/2024

  I asked them not to send anyone to .my house but they sent them. I did this because I have complained about the guy not spraying only dropping solution on my floor. They're not spraying. Now they want to charge me for service I didn't ask for. Right now I want to cancel my service.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We regret that your request to stop service wasn't respected and that you faced issues with the quality of the service provided. We understand your frustration and want to ensure that your cancellation is processed smoothly.
  
  Please reach out to our feedback team at ******************************** so we can review your account, address the unwanted service and billing, and assist you in canceling your service as requested.
  
  Best regards,  
  Customer Feedback Team

• Review fromNeeta N

  Date: 02/14/2024

  This company has very bad business practice. They have door to door sales people who go to the extent of forging signature. Their billing department and customer service is horrible. They cheated me out of over $500. I take the blame of not reading the fine print. So I paid $500 for my stupidity. Please stay away from this company.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We're sorry to hear about the issues you faced, especially regarding the sales process and billing. We take claims of unethical practices, such as forging signatures, very seriously and want to ensure this is fully investigated.
  
  Please contact our feedback team at ******************************** so we can review your account and address the concerns you've raised. We want to make sure this matter is resolved appropriately.
  
  Best regards,  
  Customer Feedback Team

• Review fromDonald H

  Date: 12/06/2023

  They don't complete the services. I've had 3 treatments and 1 Inspection. 1st treatment was the day they sold me the service. 2nd treatment they showed up and treated the out side of home but did not come inside. I had to call the company to get them to come back and treat inside. 3rd treatment was the same experience. They do come back if you call them, but I am forced to call them if I want the interior treated. This is a waste of my time. The last visit was separately scheduled for an inspection which supposed to include inspection of "your attic, foundation, exterior and interior of your home for pest entry points, conducive and moisture concerns." Additionally, they state in the email/text that "if you have an inspection scheduled for your home, please plan on meeting us at your property. This will allow our inspector to review their findings with you at the end of your appointment"...which did not happen. We were home and available. The technician never asked to come inside nor did they review any findings with us. He walked around the house and left. Their inspection supposed to include inspection of "your attic, foundation, exterior and interior of your home for pest entry points, conducive and moisture concerns." They call this a "free service" but nothing is free. Cost is buried in the fees. I am frustrated that they leave without finishing the job and I have to take time to call them, reschedule, and be here AGAIN so they'll treat the interior of my house. And yes, they are going to charge me a cancellation fee of $150.00 for their inability to fulfill the contract obligations. There are better companies that have less hassle and do what they say they are going to do. I am going back to my old service provider.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We're sorry to hear about the repeated issues you've had with incomplete services, and we understand how frustrating it is to have to follow up for interior treatments and inspections that were not fully completed. This is certainly not the experience we aim to provide.
  
  We would like to review your account and the details of your service to ensure that your concerns are addressed properly. Please contact our feedback team at ******************************** so we can investigate this situation and work towards a fair resolution, including discussing the cancellation fee.
  
  Best regards,  
  Customer Feedback Team

• Review fromAnita E

  Date: 12/01/2023

  If I could give zero stars I would! In May, one of their salesmen came up to my new constructed home in a new subdivision claiming that my neighbors used their service which was a lie and claiming I had insect eggs. He basically pressured me into using the service while saying I could cancel at anytime without a fee! A random guy got out of their truck and just walked around my house and randomly sprayed the windows on the back of my house. They were at my house for 5 minutes. When I went to cancel, he tried to pressure me into keeping the service and not taking no for an answer! I called EcoShields customer service and they gave me the runaround and said I have to pay $300. I told them I was not happy with the service and was pressured into it. I was told it would be waived. I didnt trust them and did a chargeback on my card. Today, I get an email saying I owe a balance of $300 or they will send it to collections. This companys sales tactics are fraudulent. Avoid them at all cost!

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We're sorry to hear about the frustration youve faced with both the service and the cancellation process, especially with the high-pressure sales tactics and the unexpected cancellation fee. This is not how we aim to conduct business, and we understand your concerns.
  
  We would like to take a closer look at your account and ensure that your situation is properly addressed. Please reach out to our feedback team at ******************************** so we can investigate the details, work toward resolving this matter, and clarify the cancellation process to avoid further issues.
  
  Best regards,  
  Customer Feedback Team

• Review fromKaren S

  Date: 12/01/2023

  I am so disappointed in this companys lack of professionalism, and how unethical their process is. *************, a touted Supervisor, stopped by my house soliciting Ecoshield pest program. Told me he was in the area offering a FREE trial spray. Was polite but extremely pushy, and would not take no for an answer. Pushy to the point where he started walking around my yard and when I confronted him, he addressed certain pest concerns that he saw that they could be addressed. I finally agreed to let them do their free spray as he was going to address some ********* ants that he saw on my deck. I told him I was not interested in a contract, and he assured me that I could do this on a month-to-month basis and cancel at any time, WITHOUT PENALTY OR ADDITIONAL CHARGES. Since his technician was in the area, he asked me to sign on his little pad to authorize the single treatment. Little did I know that I was signing for a full year. I took him at his word only to find that it was an utter lie.. The biggest disappointment is that I actually gave them a fair shot. I found during the process that I really didnt see any improvement on the areas that he promised their product was affective. I also ended up having to address a charge for a planned service that was never completed. I was at home that day, awaiting their arrival, only to get an email noting a charge for their service that day. When I called to address this with the local office, I got told that he mustve gone to the wrong address and that they would rectify it and send somebody out right away. They did finally get this done, but it took three different tries to get this done. I have made 4 phone calls, trying to cancel this program to no avail. They all tell me they understand my situation, but theres nothing they can do. I am done with this and ask that they follow thru with their promise to cancel the entire service with no addl charges. I hope their management team does the right thing.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience, and we deeply regret the frustration youve encountered. Its concerning to hear about the miscommunication regarding the service terms and the challenges youve faced when trying to cancel. High-pressure sales tactics and unfulfilled service promises are not aligned with the level of professionalism we strive for, and we understand how disappointing this has been.
  
  Wed like to take a closer look at your account to ensure that the cancellation process is handled properly and that no additional charges are incurred. Please reach out to our feedback team at ******************************** so we can investigate the situation further and work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromMarsha S

  Date: 10/28/2023

  In june 23, 2023 My 87 year old husban was approched by 3 ecoshield tech in our front yard asking to treat our yard, house etc for $169.00 , the treatment they asked for the payment to which I wrote a check for their fee. The teck then asked my to sign his electronic device., I thought I was signing for services rendered, and services paid type of deal. Little did I know at the time, that I was signing a subscription for more treatments, I received a call from a woman asking for another $169.00. I told her that I had already paid for the initial treatment and tried to cancel their sevices they say I signed a contract. Since then they have been calling, e-mailing, sending letters to turnover my account to a collections agentcy. I do not plan to give these people any more of my money! I am in the process of exploring my options, we cannot let these people continue to exploit us surely they need to be stopped. ***************************** **

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******, 

  Thank you for sharing your experience, and we deeply regret the frustration youve encountered. Its concerning to hear about the miscommunication regarding the service terms and the challenges youve faced when trying to cancel. High-pressure sales tactics and unfulfilled service promises are not aligned with the level of professionalism we strive for, and we understand how disappointing this has been.
  
  Wed like to take a closer look at your account to ensure that the cancellation process is handled properly and that no additional charges are incurred. Please reach out to our feedback team at ******************************** so we can investigate the situation further and work towards a resolution.
  
  Best regards,  
  Customer Feedback Team