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Business Profile

Pest Control Services

Ecoshield Pest Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

Customer Review Ratings

1.45

Average of 32 Customer Reviews

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Review Details

  • Tema M

    Date: 08/21/2022

    This company will lie to you just to get you to sign up. They told me I could cancel at any time but to wait until after the 2nd treatment before making a decision. Well when I tried to cancel, they gave me all kinds of trouble. They didnt even do the 2nd treatment and have charged me for 3. They said it would be a $50 cancellation fee which I would gladly pay. I then finally confirmed with customer service that they canceled my account. Then found out they never did nor did they refund me the $179 for the treatment they didnt complete. Now they are sending me emails saying there is a past due payment. They owe me, not the other way around. Needless to say, this has been a nightmare of an experience. They lie and are stealing from me and now are threatening me. I do NOT recommend doing anything with this company.

    Ecoshield Pest Solutions

    Date: 10/10/2024

    Hi Tema,

    Thank you for sharing your experience, and we're sorry to hear about the issues you've encountered, especially regarding the cancellation process and billing discrepancies. It's clear that your expectations were not met, and the confusion surrounding the treatments and charges has caused frustration.

    Wed like to review your account and address the concerns about the incomplete service, the cancellation, and any outstanding charges. Please reach out to our feedback team at ******************************** so we can investigate the situation further and work toward resolving these issues.

    Best regards,  
    Customer Feedback Team

  • Melissa H

    Date: 08/08/2022

    I loved the service at first. But after the first few months the exterminator came to my house and set in the truck the whole time and never served my home. After he left I was charged for service.I called and made a complaint after he did this on two separate occasions(one never spraying and the other two only spraying outside the house). He stated that he knocked and no one ever came to the door which was a lie because I was at the front door waiting on him. They gave discount on the next service, but it happened again. I completed my contract and asked to cancel my service. Well after 3 months I got a text to come out to spray again. After speaking with the customer service rep letting her know I canceled my services a few months ago and I no longer needed. them she stated that I would have to talk to customer service to cancel, which I already did. They just tried to charge my card again, I'm livid!!!

    Ecoshield Pest Solutions

    Date: 10/10/2024

    Hi *******,

    Thank you for sharing your experience. We're sorry to hear about the repeated issues with incomplete services and the difficulty you've had canceling your account. It's frustrating to deal with billing charges and service visits that were not requested, especially after youve already canceled.

    We would like to investigate your account to ensure that your cancellation is processed properly and that no further charges occur. Please reach out to our feedback team at ******************************** so we can address this situation and work towards resolving these concerns.

    Best regards,  
    Customer Feedback Team

Ecoshield Pest Solutions is NOT a BBB Accredited Business.

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