Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24 I paid $797 for the course and $75 to get help setting up by Shopify. These are the things that were supposed to be included. There is no disclaimer saying these things cost more. 9+ Hours Of Step-By-Step Training Templates, ************************* Exclusive Mastermind Chat *********************** ??BONUS: Free Call ** ******* 6-Figure Student Khalil (+List of Vetted Wholesale Suppliers)The training is more video of the same things he had already spoken about. The chat is of members that are learning also trying to answer each other questions.The call never happened. They set me up with ****** and the person that called was someone else wanting to up sale for more videos.I read the rules for the chat group and when I started telling them what was happening they clicked me from the chat and ******** I didnt not violate the guidelines. On the Shopify they set up a whole new account with an email I had no access to or could creat. I was get up with whatever product they chose (fitness) i do not want to sell fitness. They told me to deal with it and cancel my other account with the products I actually wanted to sell and needed help setting up. Now I have two accounts one I still need help setting up and another they set up wit products I dont want to sell. They are associated with Shopify and Im guessing they get a kick back for new account they open. I emailed the customer service and they want me to send proof I watched the course. I did not waste my time watching all the videos. I need to set up my stores before Christmas and that is unfortunately not happening because I wasted all this time trying to get assistance and now my money back . They are doing Bait and Switch and no disclosures on website to make people aware of shat they are actually buying.

  Business Response

  Date: 08/08/2023

  The course includes comprehensive video tutorials designed to guide individuals on how to begin and thrive in the realm of e-commerce and comes with several valuable bonuses to enhance the learning experience. It's important to clarify that we are not affiliated with Shopify, and prior to enrollment, our customers are informed that the product line allocation will be random.Our 30-day refund guarantee operates on an action-based principle, meaning that to be eligible for a refund, customers are required to actively engage in the coursework. This ensures our refund policy is administered in a fair and responsible manner.To address this situation, we have processed a refund for ******'s payment. We are continually working towards improving our service by centralizing management to provide a better experience.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a course program online from Ecom Degree University on 10/2/2022 for the amount on $1,497. It has promised to provide me informations i needed to start an online business. while i was doing the program i realized early on that the program consists of unnecessary informations. also, i realized i could get all those informations from ******* for free. so, before the 30 day limit for me to be qualified for a refund i have requested for a refund on 10/26/2022. they emailed me back and says i was not qualified. Order tracking number Reference # : *********************** Date of Transaction : 10/2/2022 Date of refund request : 10/26/2022 Amount of money involved : $1,497.00 paid by credit card

  Business Response

  Date: 08/08/2023

  We're sorry to hear about your experience with our course program. Each ****** within our program is carefully crafted to provide accurate and valuable information to help individuals start their online businesses successfully.We offer a 30-day guarantee, but it is action-based. This means that to qualify for a refund, customers are required to engage with the course content and meet specific refund requirements. We aim for our students to thoroughly explore the course and assess its suitability for their needs. If, after completing the course and following the steps, the program doesn't meet their expectations, we will process the refund once the necessary requirements are met. We emphasized during our webinars and training sessions that this program is designed for individuals who are committed and serious about their goals, rather than those who are merely curious.In your case, we understand that you initiated a dispute over the payment, but the bank ruled in our favor. To address your concerns, we have decided to proceed with refunding the payment to you. We appreciate your feedback and are continuously working to improve our offerings and communication.

• Initial Complaint

  Date:11/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 7th I reached out to the company to request a refund via email at ********************************** On Sept 8th they replied with the information I needed.I gathered all that was required from the to get a refund. On Sept 22, 8:50 pm I sent all of the required information they asked for. On Sept 22, 9:24 PM I got an email acknowledgment asking me to allow ***** hours for them to initiate the refund. On sept 27th I emailed back to follow up. on Sep 29th I got an email asking me to allow Another ***** hours for the refund to process or initiate. I followed up on Oct 10th, I received no response until Oct 19th telling me it would take another 3- 10 business days to reflect back to my account. I followed up on Oct 29th letting them know I still did not receive my refund, no response. On Oct 30th, I contacted ******** (which financed the loan) and asked if they received the refund. ******** told me "NO, and they need written approval directly from Ecom degree university to initiate a refund or cancellation." I sent an email on Oct 30th letting them know they had to contact ********, No response. I sent another email today Nov, 2nd following up. I also sent an email to ********************************

  Business Response

  Date: 11/17/2022

  Hi, 

   

  This customer has been refunded successfully. 

   

   

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/19/2022, I paid $7,997 for a 3-day live Shopify workshop that was to take place on 06/24/2022. A day before the workshop I had not gotten any information, only to be informed that it had been canceled and was not being rescheduled. Then I was offered a 90-day 1 on 1 mentorship instead, but that too never materialized. From July 1st - 25th, I kept inquiring about the mentorship but did not get any response, and at that point, i did my training with another entity and requested that the money I paid to be refunded to me.On 8/23/2022, I send an email as my first request for a refund, 8/30/2022, I sent another email as my second request for my refund. On 8/31/2022, I got a response requesting for my bank account information to process my refund, but nothing was done. On 9/20/2022 I sent another email as my 3rd and final request for my refund after not getting any response from *************************** or Ecom Degree university. I still have not heard a word from them.

  Business Response

  Date: 08/07/2023

  We apologize for the delayed response on this urgent matter. We've already reviewed and process the full refund last year, Nov 9, 2023. ******* have already acknowledge and received the refund.

  We regret any misunderstanding that *** have occurred, we strive to uphold our policy consistently and treat all customers fairly.

  We value any feedback and are open to discussing their situation further if needed. Thank you for your attention to this matter. If you require any additional information, please feel free to reach out to us directly.