Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was encouraged to join a platform that does training on ***/FBM business and I was convinced to try it out with $400 down and to try out the program for a week and if in that week I felt it wasnt a fit, I could get a full refund of my initial $400. But since this, I reviewed everything for just a couple days and had issues with responses by trainers and a lot of others had similar complaints in the Discord platform they use to communicate and get the training. I have since sent numerous emails in regards to my refund and I have had a couple responses back saying theyll fwd to the right ppl to get it taken care of, well since then, I have emailed them and I get no responses back and have since joined another and ironically its everyone that was disappointed with the ecom Degree University, I know it isnt necessarily ******* ******* fault as per se but its the ppl that work with or for him that make these empty promises maybe because theres a financial incentive if they get clients to sign on? Either way, I want my $400 refunded as they promised, simple resolution.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding deceptive and unethical lending practices by Ecom Degree University, an online coaching program for ****** sellers, financed through Affirm on April 20, 2025.I was misled about the programs cost and loan terms. I was verbally quoted $5,000, but after signing, learned I was being charged over $7,800 with $652.60 monthly payments. No APR, payment breakdown, or total cost were disclosed before finalizing. Had I known, I would not have agreed.I believe this violates the Truth in Lending Act. I submitted a cancellation request within the *** Cooling Off period, which was acknowledged, but resolution is delayed . Key risks like startup costs, seller restrictions, and platform policies were also never disclosed.I'm unemployed, relying on savings, and cannot afford this. This is the only thing keeping me afloat and I entered into something with hope, trust, assurances, and trying to better my life. As a consumer who acted in good faith, I deserve better. I believe this company is intentionally dragging out the process, hoping Ill give up, these tactics feel exploitative and unjust. I am prepared to provide all supporting documentation including written communications, voice recordings, screenshots, and a timeline of events to support my case.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,So i signed up for this company- Ecom Degree University 7 days program on the 6th of April, 2025. I paid $47.00(4/8/2025) and $91.00(4/6/2025) initially and finally upgraded and paid $997(4/11/2025) to learn how to become an Amazon FBA Seller. So I paid a total of $1,135.00 for this Program.During the program, we were presented with a credit Report specialist who helped students get approved for funding and unfortunately for me i did not get Funding because i already have a bad credit and ******* is willing to fund me or give me a credit card which is required by ****** to open a Seller Account.During one of the classes, i let the presenter know that i have a very bad credit score and No Credit card to open my Amazon Seller account, what do i do now?, he advised me to go and open a secured credit card and use it. I have tried several banks and no one is willing to give me a credit card now because of my credit history which declined when i lost my job and could not afford to keep paying my bills.I have reached out to Ecom Degree University Team severally as you can see from my emails with them to refund me my money as you can see from the attached documents and they are now playing games with me and have stopped responding to my email as at last week.Please, your organization have helped me before and i trust and hope that you would be able to help me again this time. I am a single mom, economy is bad, i was trying to learn a skill to help me and my family out but each time, something will go wrong. I have seen successful stories from some students, i know it works but this program is not for me now since i could not even get a credit card to open Amazon Seller account now. I emailed them for a refund and they keep saying i should be more specific on why i need my refund.Please, help me get my refund of $1,135.00(thousand one hundred and thirty five dollars)from ******* ****** the owner and his team.Thanks a lot.Sincerely,Blessing Obonna.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2025, I enrolled in the Legacy Mastermind program from Ecom Degree University via Whop. I paid $3,000 upfront and financed $7,000 through Affirm.The program promised 1-on-1 coaching, live support, and personal guidance. However, my coaching session was canceled and never rescheduled. I contacted the business through email, Discord, and Instagram asking for a resolution, but was ignored.I requested a cancellation before my first payment was due. The only reply I received was a generic message saying my request was forwarded to managementno follow-up ever happened.Additionally, a representative from the company told me during a Zoom call to inflate my income to qualify for Affirm financing. This is misleading and unethical.I am now disputing the loan through the **** (Case #******-20200435) and seeking a full refund of the $3,000 deposit and cancellation of the Affirm loan.This business has failed to fulfill its contract and ignored all support requests.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a legacy mastermind mentorship with Ecom degree university . The deposit was $997 and then $7,000 was financed with Affirm. The first payment is set for 3/24/25. In my week being in the legacy mastermind there came a time when support was not available 24/7 as stated and I was left in the dark when I was supposed to always be able to get assistance especially at that price point. About one week later I asked to cancel my mentorship and cancel my loan due to unforeseen circumstances that occurred over the weekend. A response took over 24 hours and my request was denied. I responded with an explanation as to why and that I was just a week in and I have been ignored ever since. This program isnt what it promised to be , and I am also now in a financial hardship that does not allow me to continue . There is no phone number to this entity and they have stopped all communication with me. I want a full refund of my deposit for $997 and I want the affirm loan to be canceled.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently inquired about joining this ecom program I saw online. Me and the program set up a meeting to speak on ****** FaceTime about the details. At the end of the meeting I told them I did not want to go through with it because its was $4800. The person I spoke to name was ******** He asked me why I didnt want to go forward with it and I told him I felt it was a big risk. After telling him I appreciated the conversation, he told me that if I didnt like the program that I have 30 days to not go through with it. Even tells me that AFFIRM guarantees this because they needed to set up a system where people have the opportunity to get their money back. I said ok, after 3 days I reached back out and said i did not want to go through with it. What happens? They are currently telling me to sign the contract so they can refund me my money and I said NO! If I sign that means I owe you guys and I can never get a refund through affirm! I have all the text messages to prove what Im saying. Its been over a week and they are still refusing to reach out to affirm and give me my money back. They are a scam and practices are very unethical! They kicked me out of the **** app that they use the same day I asked for a refund but are yet to reach out to AFFIRM about my money. They never called me or nothing. They want me to get on a ****** call with them again and I said no because I need my proof about this situation.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11th of January I had a meeting with ******* from Ecom Degree University to understand the business model.******* gave me information about the business model and process.During our conversation I clarified to ******* that due to non immigration status I have some restrictions involving other business actively.******* responded we can check with our legal department, I am under impression that I am gathering information without obligation to join programme During our conversation ******* started showing me affirm payment option and told me you dont need to pay anything down, I was like thats a good option. ******* started typing info I thought he is checking eligibility but somehow there was an error on his end and he wanted me to fill out info still I am under impression that we are checking eligibility criteria and then suddenly I realise ******* made me apply for affirm loan of $ 4800 + $ 600 finance charges and still I was thinking this is all info only we are not actually processing the loan.Also I was told that there will be a monthly payment of $ 400 from next month Next day I receive email to sign agreement I tried and contact ******* that I received email to sign agreement but as you know I am unable to process with the programme due to my non immigration status as we discussed Again ******* was saying let me check with my legal team till date he didnt reply I got welcome email from affirm regarding loan amount and I got surprised and I called affirm to find out whats going on I didnt apply for loan and that time affirm confirmed that Ecom Degree University has changed me $ 4800 on 11th January and I was like no but I didnt sign up or join programme how can they charge like that , I requested affirm to cancel loan amount and pause process and they advice to contact Ecom degree University for refund I contacted Ecom Degree University support team for refund. I got email from support team they are unable to process refund

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to **** ****** on Christmas on Whatsapp to sign up. I paid the next day. I told him I needed help with funding, he said they can help get funding. I told him I cant do it otherwise , he assured me they would help. Once I paid , I'm told they can't help. I logged in once, After that I couldn't get in. I reached out to **** on the 27th and he is ignoring me and he deleted our conversation. They are VERY deceptive. I did not get what I was promised.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22824602
  
  I am rejecting this response because:

   

  I decided to cancel the class couple days after I signed up. However, my emails were ignored for weeks before they finally responded. Their business model is not for everyone and they need to understand they can NOT force individuals to join their multi level program & or don't have enough time to invest each day to make business work. Plus there is a lot more $ being asked in order to succeed in the business. I only joined to see if the trial period was something i can expand on, but once I realized it wasn't, I informed them right away. As I mentioned earlier, all my emails were ignored for weeks. 
  
  Sincerely,
  
  Emeray *****

  Business Response

  Date: 01/21/2025

  Hi Emeary,
  
  Here is the original email sent from the you to our support
  
  "Greetings, i didn't realize the course is more than $100, plus it seems like other expenses like getting LLC, etc. Therfore, I'd like to get a full refund and will contact you in the future if I decide to continue. In the meantime, I thank you for your time & opportunity." 
  
  Thank you for reaching out and sharing your feedback. At Ecom Degree University, we strive to provide full transparency about the investments required for our program and the steps involved in building a successful business.
  
  When enrolling, we make it clear through our website and communications that the program is a subscription-based service with additional potential investments, such as obtaining an LLC, that are common when launching a business. These details are outlined to ensure every student can make an informed decision before proceeding.
  
  While we understand your perspective, its important to clarify that the responsibility of reviewing this information ultimately rests with you. Business success requires not only the resources we provide but also a mindset of ownership and accountabilityqualities we aim to cultivate in our community.
  
  Our team is always available to answer questions prior to and during enrollment. We encourage students to take advantage of these resources to clarify any doubts and make the most of the program. Additionally, our subscription allows for flexibility, enabling students to utilize the service for just 30 days if that best suits their needs.
  
  You're more than welcome to email us to cancel the monthly subscription, we also recommend within your active enrollment period to complete the course and ask questions to our staff to make the best use of your investment to your education. 
  
  Wishing you the best in your endeavors,
  Ecom Degree University

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****** a awkward look on his face but ultimately goes with it allowing me to put my own bank information in as he already completed all the other steps so the only thing left was to pay. Before paying I ask him to see the paperwork retaining the information on the 60day guaranteed refund and he says they he cannot do that because the information gets sent once the payment is in. I put my trust in him and pay once I tell him I paid the deposit, He instantly goes on his phone to text and is eager to get off the phone with me as quickly as possible telling me to sign the binding documents and everything is good. I then recieve the documents and realized that the information he was telling me and what was in the paperwork were completely different. This immediately scared me away and made me request a refund the same day. Since then I have been back and forth with customer support and they have since stopped replying to my emails regarding a refund. I have not signed any binding paperwork either

  Business Response

  Date: 01/14/2025

  Hi ********,
  
  Thank you for reaching out and sharing your concerns. Weve received your BBB complaint, and wed like to address this matter promptly to ensure you feel supported throughout the process. Typically, the best way to resolve issues like these is to contact us directly at ******************************* where our team can assist you efficiently.
  
  If youd prefer to move forward with a refund, we can absolutely process that for you. Due to the circumstances involving your account set up and support, there will be a $100 processing fee, and wed refund the remaining $600 of your program fee. 
  
  That being said, wed also like to offer you some guidance, as were deeply committed to the success of our students. Starting a business can be challenging, and its natural to feel apprehensive when stepping out of your comfort zone. What weve found is that students who push through these moments of uncertainty often achieve incredible growthnot just in business but in personal development as well. Our mission is to help you rise to the challenge, not just for yourself but for your future and your family.
  
  Were here to support you every step of the way. Feel free to reach out with any questions or let us know how youd like to move forward.
  
  Best regards,
  EDU Support Team

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22799566
  
  I am rejecting this response because: 

  I have recently made a post on bbb about my situation and the company owing me an $700 full refund. I requested a refund for the product a day after making the purchase after extensive research and feeling as though I recieved different information in the introduction process and reading the paperwork. After making the post on bbb I had thought we came to resolution to have a full refund with just a $100 processing fee, once recieving the refund I only received $100 refunded and it said $500 goes to the credited amount of around $500 which would be for the payment plan that we hadn't even made it to the point in the purchase to start that fee. This would result to the full purchase being a total of $1200. Once receiving the payment I then noticed this and sent an email but now they will not even respond back when they use to respond back in a day or two later. It has been around two to three weeks now and I haven't recieved a response to the various emails I have sent. I am unsatisfied with this interaction and hope that we can get past this situation. It would be very helpful to get a response back from the company and recieve my full refund amount.

  
  
  Sincerely,
  
  ******** ******