Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was signing up for a webinar for ***** but when it was over I was charged ***** and when I asked for a refund when I realized and they gave me the runaround. No number to call and the email response is days at a time my bank says I'm responsible cause I clicked the little blue box to move on . I have **** *** disabilities and could t finish the course if I wanted to but I'm taking care of my 3 brothers and I just want my money back but I feel so helpless till someone told me to file a complaint with you the bbb

  Business Response

  Date: 08/08/2023

  We would like to clarify that our webinars are open to free participation. The cost ****** mentioned, $14.99, pertains to subscribing to our monthly newsletter, while our primary course is priced at $1497. We understand the inconvenience you've faced and extend our apologies. To resolve the issue, we have processed the refund for $1497. Our commitment to enhancing communication and response times remains a top priority.

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Ecom Degree University because I wanted to start selling wholesale on Amazon. They stated a 30 day money back guarantee if you try the program and dont have success. I requested a refund well within the 30 day timeframe and provided all the proof they requested (from ************************* *********************************** Kindly send us these four (4) things:1.) Order confirmation number/receipt with the date of purchase. 2.) Screenshot of your account showing 100% completion of Ecom Degree University. 3.) Set up an Amazon Seller Account or Fully Built Shopify Store.4.) Show Proof of ******** Ad Spend or Wholesale Account Opened.I provided all proof and requested my $1497. I didnt have an invoice because they never sent me one, just a login to the kajabi site. I provided a screen shot of the credit card payment to *************************** on 1/23/23. I requested an immediate refund on 2/17/23 and was told to wait ***** hours for a reply. No further communication or refund has occurred.

  Business Response

  Date: 03/05/2023

  Refund has been process

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2022 I was buying intentionally a product from ECOM DEGREE UNIVERSTY for $197 (Shopify Store) and after I entered the card information and proceeding with the purchase, I ended up paying for two product for $1997(Course). I believe this happened due to their predatory business practice, I ended up purchasing unintentionally a product that I have no intention on purchasing. This merchant practice are unethical and prey on customer mistake. When the purchase took place, I received a message from the bank asking if it is fraud. I immediately respond by yes. ********** directly block my card, send me a letter (attached) (Stating not to make the payment for this transaction) and send me a new cards. Being new here in ***************** I thought that the transaction was canceled and I will have refund in few weeks. After almost four weeks I checked my account and I didn't see any refund for the amount of $1997. I schedule an appointment to go and talk to the bank. At this time I was inform that I have to contact the merchant first before ********** get involved. The 1st email I send to the merchant was ******* 12,2023 trying to explain to them the situation and requesting a refund and the last email was on 1/30/2023 (Correspondence Attached) in addition to that I tried to call many time to speak with someone on ************ but no one answered the phone. The merchant is rejecting to refund the money based on their policy, and I am trying to explain to them that I have no intention to have this product and my case doesn't fall under their policy. It is about more of customer issue dealing their payment practice that I faced during my purchase of $197 a product that I want leading to an additional purchase of $1997 unintentionally and I don't want. I contact the bank, merchant, dispute department and none of them is bringing back my money. I accidently knew about the Better Business Bureau from a friend at work and he told me to file a complaint here and that they will protect your money.

  Business Response

  Date: 08/08/2023

  To clarify, the primary course we offer is priced at $1997, while the $197 payment corresponds to an add-on purchase for a pre-built store. Regarding *****' dispute over the $1997 payment, we successfully won the dispute by providing the necessary evidence. To resolve this, we have now processed a refund of $1997 for the customer. We will also be reviewing our website to prevent such issues from arising in the future.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecom Degree University by *************************** - This business should be shut down ASAP. ATTENTION: STAY away from this course. It's a form of ************* fraudulent activity. Most BIG TIME SCAMMERS hook you into their 30-day trial that has NO conditions that need to be met prior to their trial cancellation and then when you want to cancel within the trial period they HOOK you into meeting certain conditions in order to get your refund that was not listed prior to purchasing. Then when you supply them with what they are looking for, they still do not refund you so it's a no-win situation when trying to get your refund within the 30 day trial period. They require you to complete their course at 100 percent, open up an online business, open up a wholesale account, and make wholesale purchases. All that was NOT indicated prior to the trial purchase. They come up and make rules to make it impossible for a refund. I made my purchase on December 4, 2022, and timely canceled and requested a refund on January 3, 2023, when I learned this course was a form of Bait and Switch requiring you to take on additional expenses, additional training expenses in order to be successful in this course. *************************** can not honor his 30-day trial refund promises and I can not see that he is an honest trainer in the course. I am looking for my full refund of $797.00 Their support team is also useless including: ****************************************** Their email is **********************************

  Business Response

  Date: 08/08/2023

  ********* initiated a chargeback, and we acknowledged and accepted the dispute, resulting in the payment being refunded to the customer. As per our refund policy, which is action-based, customers need to fulfill certain criteria to qualify for a refund. We have escalated this matter to our team and are actively working to enhance our communication in such situations. Your feedback is valued, and we're committed to improving our processes.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receipt #: 1865-3315 I am writing this letter in regards to my purchase to Ecom Degree University which started on September 26 for $1497. I started off by contacting them on the same night that I purchased this program via email (since this was the only point of contact to them). After I emailed them back they wanted me to send four pieces of information back to them before I got refunded. Although the people who were on the ******** live video on September 26, were told by ***************** (the founder) this was a 30 day, no question asked money back guarantee, I decided to at least try to complete the steps even though this was sprung upon me. Steps 1-3 were verified to be good (this will all be found in the email chain submitted) and Step 4 required me to obtain a wholesale account which in order to open a wholesale account you have to 1) have an LLC and 2) have to have a resellers permit. Even though this was impossible to do with now less than 30 days to complete, I tried it anyway, to see how far I could get. To retrieve the permit and LLC I had to go through the government to achieve these items, and I had trouble obtaining my resellers permit. Once I figure that this is not going to work out, I emailed them again on the 26th letting them know that I was unable to retrieve a wholesale account due to me having issues obtaining the resellers permit. After this I received no response from them until I reached out to *********** to dispute this and they only responded to the bank and not to my email of me reaching out, trying to get help with this.

  Business Response

  Date: 08/08/2023

  We understand that ******** has expressed frustration regarding the refund process for our program. We want to emphasize that our 30-day refund guarantee is action-based. This means that we encourage customers to engage with the course content, implement the strategies, and genuinely give the program a fair try before deciding whether it aligns with their goals.In this case, the customer initiated a chargeback, and upon review, the bank ruled in our favor and determined that the chargeback was not warranted.To address the customer's concerns and uphold our commitment to customer satisfaction, we have refunded the $1497 payment to the customer.We value addressing concerns promptly and improving our response times. We appreciate the customer's patience and are dedicated to delivering exceptional experiences.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4 I attended a free webinar to learn how to sell products on Amazon after the webinar they give you the option to purchase a course and get in a private group for $14.99they offered different prices based on if you did a payment plan or paid in full . I did a down payment of $997 with a 30day money back guarantee once you get access to the course you are put in a telechat and ************** where you are supposed to get help Understanding the material in the course but its mainly a bunch of newbies just like me that cant really help me.once I paid for the course I started receiving emails about an elite course that will you give you a one on one mentor, the elite program guarantee they will get you to 10k in sells within 30days so I put in for a refund on the original Course within the 30day window and went ahead and paid for the elite course with the expectation that I would be refunded the $997. the elite course cost $4500 and I put a down pay of $1500.9/14/2022, after joining the elite team I realized that it was also a bunch of fluff they will answer questions for you but they didnt really take charge to help you as promised and make sure you are moving forward I was constantly reaching out for help.i Never received information about my original payment of $997 so I disputed it with my bank and they rejected it. I sent an email to cancel out the elite program since I did not make 10k in sales that they promised they would help me do. They spam me with payment emails and invoices but never answering the cancellation emails they came back almost 3months later and charged my account another $1500 on 12/17 posted to my account 12/29.I had requested all memberships be canceled. I have been constantly emailing someone by the name of *********************** and keep getting the run around about my refunds. I have tried to work with them with no resolution I am requesting a refund on $997 and $1500 that was taken out of my account on 12/19/22

  Business Response

  Date: 08/08/2023

  Our 30-day refund guarantee is action-based, encouraging genuine engagement with the program before seeking a refund. ***** selected our main course with the two-month payment plan of $997 per month, but they only completed one payment. They initiated a dispute for the $997 payment, but the bank ruled in our favor and the payment was not refunded. In addition, ***** enrolled in our Elite program and filed chargebacks for both payments, which were successful, resulting in the refund being processed. To address concerns and uphold customer satisfaction, we have refunded the $997 payment.We offer a private Discord server for Elite students to have direct access to our coaches, and while we apologize for any dissatisfaction, we're committed to improvement. We value prompt addressing of concerns and enhancing response times for exceptional experiences.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2023

  We understand *****'s frustration regarding the refund process. We apologize for any inconvenience caused. The customer has since been refunded, and we have also canceled the recurring subscription.Our 30-day refund guarantee is indeed action-based, designed to ensure a fair evaluation of the course content within that timeframe. We appreciate the customer's feedback, and we take it seriously. We are committed to continuously improving our communication and response times to provide a better experience for all our customers.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertised what they would help you build. Once webinar was purchased it became obvious that you needed to be social media saavy and needed to be able to make ads using social media. They would not refund me back for my purchases even only after a few days, even though they have a 30 day money back guarantee with lots of fine print. The would not accept that I was not interested in product due to having to make social media ads and posts. They refused to refund my purchase, even though they claim to be such a successful business and that i would receive my money back guarantee if i wasn't happy with purchase. DO NOT PURCHASE THIS COURSE!

  Business Response

  Date: 08/08/2023

  We apologize for any inconvenience. After reviewing our records, we couldn't find any purchases associated with ****'s name and email address, ********************* Please contact us at ********************************** and provide more details about the transaction(s). Thank you.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2023

  Our 30-day refund policy is action-based. This means we strongly recommend that students fully immerse themselves in the course, fulfill the specified criteria, and genuinely explore the content before requesting a refund. This approach ensures that our refund policy is employed fairly and responsibly. If a student buys the course and then concludes it's not suitable without attempting to engage with the material, processing a refund may present difficulties for us. We value our students' experiences, and we want to clarify that ****** enrolled in both our 4-month payment plan and a monthly subscription for our newsletter. However, they were only able to make payments for 2 out of the 4 months required for the payment plan. We have already canceled both subscriptions. Additionally, the customer initiated disputes for all payments, and the bank ruled in their favor, resulting in all payments being refunded. We appreciate the customer's feedback, and we are committed to enhancing our communication and response time to ensure a better experience for all our students.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18550771
  
  I am rejecting this response because:  this company has not refund me money as promised. They are liars and scammers. Have them provide me an email where it states that I have received my refund 
  
  Sincerely,
  
  *****************************sted that I provide the following 1.) Order confirmation number/receipt with the date of purchase, 2.) Screenshot of your account showing 100% completion of Ecom Degree University, 3.) Set up an Amazon Seller Account or Fully Built Shopify Store, 4.) Show Proof of ******** Ad Spend or Wholesale Account Opened, items not mentioned during the webinar as a requirement for one to get a refund. I then responded by asking why I needed to provide the following items to get my refund if they were not mentioned during the webinar, along with providing her a copy of my bank statement and a copy of my completion of the course. I am still waiting for a response from Ms. ******* to answer my question, which was why I need to provide the following items to get my refund. I have attempted to contact other coaches, such as *************************** and **************** ******, via Telegram. I need assistance getting my refund back. Please contact them at ********************************** or contact **************** at ******************************** Thank you

  Business Response

  Date: 12/11/2022

  Dispute was filed to the bank and we have accepted it. The customer has been refunded the full amount. 

  Business Response

  Date: 08/08/2023

  We encourage students to fully engage with the course, meet the specified criteria, and genuinely explore the content before seeking a refund. This ensures the policy's fair and responsible use. We want our students to give the course a real chance to prove its value, which is why our 30-day refund guarantee is action-based.In ******' case, they disputed the payment, and we accepted the dispute, resulting in their refund. A refund of $997 has also been processed. We value the feedback and are actively working to enhance our communication and response times.