Reviews

This profile includes reviews for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

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  Lingo Communications, LLC

  115 Gateway Dr Macon, GA 31210-1141

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  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

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  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

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  Lingo Communications, LLC

  140 Gateway Dr Ste A Macon, GA 31210-1140

Review Details

• Review fromRebecca B

  Date: 05/14/2024

  **************** is either incompet or deliberately vague. I have been trying to stop/ cancel service for a person that is deceased. They are unwilling to cancel said service. They require a secrete auterization code that was on an invoice. I'm guessing from 2008 when the service was set up. They refuse to elaborate. One person said they can call her number and authorize from that, but next agent said only this code. Next person says only this secret code from the invoice. They will not use other normal ways, such as a SS number, service address or account number. The deceased was a 95 yr old with dementia who never used a computer. But they are unable to comprehend such a thing and insist that she needs an email or this secrete code. Her monthly billing statement was sent by mail.So my only recourse is to pay the each month until I can find a competent agent.

  Lingo Communications, LLC

  Date: 05/15/2024

  We have reviewed and see that a request to disconnect the account was submitted this morning. We do have regulations that we must follow in accessing a customer's account and or making any changes. I do see that the email address on the account is the same email address listed in this Review and was added in July 2023 when a login for online account access was created. That was the reason the agent asked for an email address as a means of verification. We apologize that current regulations are so cumbersome and restrictive but at the same time we are required to follow the regulations.

• Review fromSamuel D

  Date: 04/26/2024

  One of the worst communication companies I've ever had the misfortune of having to use for a vendor. Abysmal customer service, predatory billing practices, and an utter disrespect for your time, even though you are their customer. Would never recommend. Would suggest to steer clear entirely. DO NOT USE LINGO!! Our plan was terminated mid 2023. We continued to receive bills, when trying to contact the company, since the prior manager had left and her name resided on the account. They would not even discuss with me, even though its a business account. When a letter was sent to correct the name on the account. Nothing was achieved, they simply ignored it, tossed it and continued billing us to the old manager's name.

  Lingo Communications, LLC

  Date: 04/29/2024

  Unfortunately, we are not able to locate an account with the information provided. We have emailed the customer directly to resolve their issue. We apologize for the inconvenience.

• Review fromQuality M

  Date: 04/17/2024

  We signed an agreement with Lingo a few months ago.... at first everything was great, but NOW WE NEVER HAVE PHONES. Call our business phone and it tells some customers that our phones have been disconnected..... however I can't get a single person to fix it!

  Lingo Communications, LLC

  Date: 04/22/2024

  We apologize for the delayed response. I was awaiting confirmation of what was being done for resolution. We have spoken with the customer and sent out a replacement device as her device appears to be defective. We apologize for the inconvenience.

• Review fromJamie W

  Date: 02/14/2024

  Someone from this company keeps calling my office. If I have a customer sitting in front of me and the caller ID says the call is a RoBo call, I do not answer because the customer is more important. These people will hang up and call back until I have to answer. When I explain I am with someone, they become extremely rude. They have called 3 times in 3 hours, and I have spoken to them twice, both times the man was extremely rude! He told me I either had to get new phones or have no phones at all! I told him that I do not have any **** or Lingo service so the day I do not have phones I will deal with the issue then and to remove me from his call list. He became really upset and rude. I ended the call.

  Lingo Communications, LLC

  Date: 02/15/2024

  Since the customer does not have service, we will email them directly to try and assist. We apologize for any inconvenience and will try to confirm if the calls are coming from our agents.

• Review fromKim R

  Date: 02/14/2024

  I dont even know where to start. I tried to dispute a discrepancy with a landline trouble ticket. I was charged a ****** fee and was told that they were sorry I was unhappy. Since I live in a remote area cell service is sketchy I depend on my landline. Today my landline is out again and I am afraid of being charged another ****** fee. Also my bill charges are all over the place from ****** to ***** and i asked for some clarity but the customer service gentleman was confusing and really not helpful. I asked to talk to a manager and decided to cancel my service today. She said it will be a ****** charge plus *****. I literally hung up in tears as she assured me she was doing her very best for me..... ***

  Lingo Communications, LLC

  Date: 02/16/2024

  We have reviewed the account and see the customer was charged a "No Trouble Found" fee in September when we sent a tech out for a reported repair issue. The technician did not find any issues going to the ***** at the customers residence. That amount was also credited in September at the customer's request. Their monthly charges were $81.73 when they requested cancellation. The customer missed a payment in November which caused the December invoice to be higher. Since the customer has been with us for many years, we have flagged the account to be exempt from early termination fees even though the contract auto renews yearly. We apologize for any inconvenience but do not see where we have not worked to meet the customer's requests.

• Review fromMary R

  Date: 02/08/2024

  My predecessor signed a contract with Lingo a few weeks before he left the company, in January 2023. The contract stated the monthly charges per line were to be $43.95 per line for seven lines for thirty six months. The first bill in January, the charges were $43.95 per line. The second month's bill, the charges were $51.71 per line. I was unaware of any of this, I started working at the company a few months later.Currently the company is deciding if we should pay the penalty and walk away from Lingo, because the service is mediocre to poor. I called today to find out what the cancel the contract penalty would be. To verify the start date, I looked for the original contract, and this is when I discovered that we have been overcharged for eleven months. I called Lingo, and she told me that the government, ******* had raised rates and they had to pass it along. She told me to look at my February 2023 bill and I would see that the government, ******* had raised the rates. There was not a notice that there would be a price increase by ******** I question numerous times, how can a contract state that a rate would be held for thirty six months and the rates were increased the first month. So far, I have been overcharged $651. I would like Lingo to let me out of the contract without any penalty.

  Lingo Communications, LLC

  Date: 02/09/2024

  Unfortunately, we there is not enough information provided to locate an account. We will reach out to the customer directly to assist.

• Review fromBoris C

  Date: 01/04/2024

  I was a customer for many years but I was not using their services often enough so I always ended up with fees. When I have tried to cancel they suggested a prepaid account. Unfortunately that was a another type of scam, they ask money upfront $10 even when I have explained that I am not using the service often, only to have the account closed and $6 left on the accounts were never returned to me because they dont refund money.I have called and spent hours on the phone being transferred from a department to another, and when I requested a supervisor they asked me to send an email. The response I have received contains a phone number the goes to voicemail regardless when you call. My suggestion is to save yourself the aggravation and find another company.

  Lingo Communications, LLC

  Date: 01/05/2024

  We apologize for the inconvenience. I have reactivated the account with the remaining balance of $6.60. Per the terms and conditions for prepaid services, they do expire if not used with 12 months. You may use the service for any long-distance calling including domestic long distance. Unfortunately, the prepaid service is non-refundable so please use the balance to place any needed long-distance calls.

• Review fromPam G

  Date: 11/28/2023

  I have been trying to cancel my lingo account most of today, 11/28/23. No matter how I try I get somebody trying to give me a free Wallmart Gift Card, somebody who can't help me, somebody who gave me another telephone number, thanks ******* that is for ********** Nothing works. Not even their business site, my.lingo.com. I can't pay my account because I owe a (*****) The phone attached to is not working.

  Lingo Communications, LLC

  Date: 11/30/2023

  We will reach out to this customer directly as there is no balance owed on their account. We apologize for any inconvenience.

• Review fromPaul L

  Date: 10/26/2023

  Lingo apparently acquired Excel long distance some time ago. WARNING to all old Excel customers: The contact information on your Excel bill is not correct, plus Excel.com is gone. There is a unpublished customer service phone number for the stranded Excel customers.Multiple phone numbers lead you to a disconnected phone, and you get dropped. Even the number provided on the automatic message when they turn your service off is incorrect. **************** sends you back down the same erroneous paths. Eventually I had to pay through some other communications website. In the mean time they charged a late fee and shut off our service. I got the run around on my billing details. Then the best response yet: You can't close your account until you pay, but we can't take your payment right now, you'll have call back?!?!?I contacted Lingo via email. Most of the other customer service links on their website don't work either. To their credit, they did answer back. The funny thing is they attached an Excel billing statement to support their claims, a statement that had the same erroneous contact as my previous statements had, plus it showed the $5 late fee that two other agents claimed was not applied?The email string got elevated, but basically same response. "Sorry for the inconvenience, but this is basically your fault". They didn't take down the phone numbers that didn't work, they really didn't want to know the details, and they didn't act like there was much that would be done about it.The **************** Manager actually said in an email that I had two chances on the phone to pay or correct the issue, basically blaming the situation on me.So I thought I would get the word out, since I doubt Lingo will.Decades of being a customer, with most of the years on auto payment, only to be shutoff and fees assigned while being provided bad information. Then to have a Manager claim (falsely) that I had two opportunities to correct the issue.Unbelievable. Stay away.

  Lingo Communications, LLC

  Date: 10/27/2023

  We have reviewed and confirm the contact information on the invoice this customer received is currently down and we were unaware of the issue until he reported it. We do appreciate him letting us know the numbers were down. We are working to get that corrected. The customer stated he was unable to reach us or make his payment, but he did speak with two different agents that could have processed his payment for him. He did not request to do that. The late fee was applied due to the expiration of the credit card on file. The customer was never "blamed" for the issue. We simply tried to explain to him what caused the issue. His account has been closed at his request. We sincerely apologize for the inconvenience.

• Review fromBrandon R

  Date: 09/21/2023

  This company is a POS. I have been trying to get phone service since Aug. 14. 2023 and it's Sept. 21st now. They lie about everything. I have waited on 5 different occasions for a technician to come to my house . Never have shown up. Called and ask for a supervisor everyday for the last 3 week. I'm always told they are busy but will call you back within the hour. Haven't received 1 call back. I wouldn't recommend this lying POS company to my worst enemy.... To top it all off They send me a bill on Aug 21 and nothing has ever been hooked up. Unbelievable. I have given them every opportunity but today I called them and told them to cancel supposedly the technician that has been suppose to cone for over a month. The lady on phone that you can barely understand told me their was a cancelation fee.... For what nothing has ever been done. They will not get 1 cent from me......DO NOT EVEN REACH OUT TO THIS COMPANY BECAUSE THEY ARE NOT WHAT THEY SEAM......