Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,522 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJudi G
Date: 05/11/2025
****** was terrific so helpful and knowledgeable. I was able book my hotel room quickly and within my budget. I will definitely use this service again thanks to ******
HotelPlanner.com
Date: 05/13/2025
Greetings ****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromLeodore S
Date: 05/10/2025
I called and got **** with reservations he listen to exactly what I described I need adequate and precise knew what he was doing and was very very helpful I wanted to say thank you ****HotelPlanner.com
Date: 05/12/2025
Greetings Leodore,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel plans!
Kindly,
******* Planelles
Review fromSonja B
Date: 05/09/2025
Mrs. ***** was so professional. She took her time with me and made sure I was happy with everything.HotelPlanner.com
Date: 05/12/2025
Greetings *****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromArthur W
Date: 05/09/2025
Good job well done she was very nice, polite very helpfulHotelPlanner.com
Date: 05/12/2025
Hello ******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromDr. Felicia R
Date: 05/08/2025
Julio was a Godsend as my husband was trapped at the airport due to a cancelled flight. He immediately found great alternatives and made the booking very delightful! Please give him a raise or promotion!HotelPlanner.com
Date: 05/15/2025
Greetings,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromKaren W
Date: 05/07/2025
The overall experience with the representative was professional, and helpfulHotelPlanner.com
Date: 05/09/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* PlanellesReview fromKatrina R
Date: 05/07/2025
Tnesha was great. She offered the best options and booking was quick and easy.HotelPlanner.com
Date: 05/09/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromPaula S
Date: 05/07/2025
Very kind and professional. Looking forward to an enjoyable time on our stay. Always use this motel when visiting family and friends in ***********.HotelPlanner.com
Date: 05/08/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromSandra H
Date: 05/07/2025
Refund protection plan that I paid for to protect me in the case of having to cancel my April 25th reservation due to a death almost 2 months before our stay at the hotel to visit the person who passed April 27th, is designed to protect the hotel, not the person who made the required prepayments for reservations June 20. It's a racket & a scam. The company knew there was nowhere else in the area to stay and we believe we were 100% misled and financially taken advantage of. The one star is for the 16 emails in one day that they sent me so I could request a refund. Then they denied it after I provided proof of the death of the person we were wanting to visit, who just happens to not be a family member.HotelPlanner.com
Date: 05/09/2025
Hello ******,
I'd love to help! Please provide me with the itinerary number beginning in H for you reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromLuz O
Date: 05/06/2025
I want to express my gratitude to **** ****** at the *********************************** for his exceptional kindness, patience, and professionalism. He answered all of my questions with confidence and clarity. Individuals with these qualities are destined for great success in life.Thank you **** ****** ????HotelPlanner.com
Date: 05/09/2025
Hello ***,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with **** ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.