Reviews

This profile includes reviews for MAC 5 Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MAC 5 Services

  375 Gus Hipp Blvd. Rockledge, FL 32955

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  MAC 5 Services

  5519 Commerce Dr. Orlando, FL 32829

Review Details

• Review fromCathy B

  Date: 08/22/2023

  I had a 3 day re-pipe take 2 weeks. The workers ruined the ceiling and walls of one of my bedrooms. I contacted a company I trust to fix the bedroom and since I contracted with them I paid them.
  The owner of Max 5, Steve, is claiming he can't give me a credit for the repairs since it will hurt his revenue total. So according to him I owe $1,222 but I actually I only owe $407.50.
  BELIEVE IT OR NOT - the owner of Max 5, Steve, is going to levy my house for his incorrect total of $1,222

  MAC 5 Services

  Date: 12/13/2024

  We are so sorry to hear about your experience. Thank you for providing this feedback as we use it to improve our services.

• Review fromCathy B

  Date: 08/12/2023

  On a repipe Max 5 errors
  1 - ruined a freshLy painted bedroom with a water leak they caused
  2 - installed a shower faucet upside down 3 - installed a sink faucet which leaked after installation
  4 - permit failed
  5 - kitchen sink leaked after permit fix was done
  Our pipes burst on 7/31. A plumber from Max 5 came that night and we signed an agreement to have the whole house repiped. The workmen came the next day,Tuesday 8/1, although we were promised water Tuesday, we got cold water on Wednesday 8/2. Wednesday they destroyed a freshly painted bedroom by causing a water leak in the ceiling. On Thursday 8/3, they supposedly finished. Thursday they were called back to fix a sink faucet they installed that leaked. Max 5 didn't put in the permit untill Saturday 8/5 after I called the office asking about a permit. On Monday 8/7 of the following week they finally filed for the permit. Tuesday 8/8 they were called back because a shower faucet they installed was upside down. Thursday 8/10 they came back to fix the permit failures. On Saturday 8/12 they are scheduled to come back to fix a leak caused by the permit fix

• Review fromSam H

  Date: 07/28/2023

  Mac5 did a repipe of our house, we ended up getting a new water heater and new toilets as well because this company was reccomended to me by a family member & I thought they were a good company. The gentleman who came to give us the quote was nice but told us the job would take 2 days. When the actual workers came by to start the job they told me 4-5 days. With 2 people living in the house working 9-5 monday to friday jobs (and this being disclosed to Mac5 several times) It was very upsetting but I decided to brush it under the rug. Fast forward to the job being done, the workers were very messy and even cracked a tile in our bathroom when installing one of the toilets. When I asked them about it the gentleman told me to get a rug to cover the cracked tile. The toilets we were provided we were charged $1,000 EACH for, total of $3,000 for toilets, come to find out they're "water saver toilets" which we did not ask for nor was this disclosed to us until we called a technician out to our house a week after the job to fix the toilets because the water level was very low & then the technician tried to charge us $120 for the 'service call'. When asked about the toilet prices I was given some ** answer about how theyre 'high quality toilets' and are 'right from the warehouse' when i found the same exact toilets on *********** ***** for $150-$200. Every single time they have provided a time frame of arrival they've been late with no update & one time did not even show up to our house and once again provided no update. I would never reccomend this company to anyone, they overcharge & are sloppy. When it came time for the inspection we passed, but the inspector even said they did a sloppy job and they cut a lot of extra holes in our house than required. It is quite embarassing when the inspector could tell me a better way they could have repiped that would've cost us less holes in our house we are now stuck patching up because we want nothing to do with this company at all

• Review fromEdward W

  Date: 02/10/2023

  Called for simple electrical service to change an electrical breaker. 15 minute job. Was told service charge was $40. Technician arrived and stated he did not have the breaker required. I asked if this part was a standard, normal electrical part. He said yes, but he had used all his on a previous job. He said he could return the following morning. I asked what the simple job would cost and he answered $500. I asked if he was kidding. He said no, but I would get a discount being a veteran…around $440. I told him to not bother coming back. A representative of Mac5 called and said they have a flat rate charge of $500 regardless of time required. Seems like they should inform customers of their flat rate instead of telling them there’s a $40 service charge. Once again, buyer beware of this bait and switch communication.

• Review fromJack F.

  Date: 02/01/2023

  Called Mac5 for a hot water leak in our slab. Came right over within an hour. Quoted us two repair scenarios. We ended up going with the whole home replumb. Over 10K to do the job. Installer named Jack came a week later and started the job. His van looked like a dumpster. Would you trust someone to work on your house that doesnt even take care of his office and tools? Was there for a few hours the first day, skipped the next day and came back for few hours the following day. This guy hacked and butchered my home up. All kinds of jagged holes, uneven pIumbing fixture placement and just no pride in his work. When he left at the end of the day, Jack said the water is now on and you can use it. After he left, We turned the faucet on in the kitchen and water was leaking everywhere. Went into two of the bathrooms and we had water leaking in there. I am Livid at this point. I called the office and told them I didnt want Jack back at our home. The ladies in the office were very nice and helpful.They sent Sergio over and he got us going. Fast forward a couple weeks. We have free credit monitoring with our credit union. They alerted us that there is a second position lean on our property from Mac5 services. I was blown away in shock. Not only did we pay 1/2 of the job cost up front, when Sergio completed the job we paid the remaining balance before he even left. Called Mac5's office and they said we didnt do that. The city did it. That was a lie. Called the city and they said someone from Mac5 physically came down and filled out the lean paperwork. I cant begin to describe the dissatisfaction I have with this company. Not only did the butcher and hack my home up, they also put a lean on it. We gave them 5 business days to remove the lean or we would call our attorney. They did remove it. Please stay away from this company for plumbing. What a horrible experience. I will never use this company again. I am telling everyone I know about them. Stay away at all costs.

• Review fromElizabeth G

  Date: 01/04/2023

  I am tardy in posting this review. Our schedule has been busy but I would like to remedy that now. MAC5 showed up when we had no AC. The company we had scheduled cancelled due to the storm which I understand. I called MAC5 hoping they would be able to send someone as I have disabled people living with me. They were able to do so and the team they sent was wonderful, professional, courteous to myself and my husband who is hard of hearing. I do not have anything bad to say about the other company as they did what they needed to do. I am forever grateful to MAC5 for being able to help us, the repair was reasonable in price even in the emergency category. I look forward to MAC5 maintaining our system in the future.

• Review fromMary R

  Date: 11/14/2022

  Very good professional services. Willing to do all they can to arrange quickly and valuable services all in one place. Keep you informed.

• Review fromDenise L

  Date: 08/25/2022

  I just wanted to warn people of this company. We had a gentleman come out to your place or air-conditioning unit and they gave us a price of 13,500. People said that seems awfully high in price so I called her around the clock who came today and said that that price was a highway robbery. They can replace our unit with the best unit that they have there along with a 10 year warranty for $9000. Big difference in price. I canceled the contract but wanted people to be aware as I didn't check into it further because I trusted the company as we've been using them for services for the last year and a half but this is unacceptable

  MAC 5 Services

  Date: 08/26/2022

  Denise
  I reviewed your account and seen we have provided multiple services for you in the pass. We also provided you system options ranging in price from 13500.00 to 10065.00. All units have a 10 year parts warranty we also provide a 5 to 10 year system warranty along with multiple gurantees including a full system replacement if you system has 3 issues a years and a 100% money back gurantee if we fail to get your system operating properly. We unfurtunately can never be the cheapest due to the peace of mind we provide along with our services.We never prevent or deter our customers from shopping our prices. I appriciate that you have left us a 1 star review on multiple platforms. I recommend you look at our rating compared to the company your are promoting. Our rating on all plateforms is higher then theirs. To be the better company you unfortunately have to charge more. If you would like to speak with the owner directly please email [email protected]. Thank you for the review and letting our customers know we are not the cheapest and if you do cancel we will do so at no inconvience to our customers.

• Review fromChristine A

  Date: 08/19/2022

  I contacted Mac 5 for estimate on a new air conditioning unit of course nothing planned a head. 100 degree temperature and my old unit bit the dust I did contact another company that I had been dealing with for repairs on the old one for years. But that's another review elsewhere. I truly can not say enough great things about Mac 5 and their workers . They took their time to see what I needed listened to this older lady answered every question I had explaining why a bigger unit was not needed for my home just an upgraded in the appropriate size would do and making everything fit into my price range. They came and spent a blistering hot day on the install. Cleaned up everything neat and tidy like they were never here except I now have air conditioning again. I can and will gladly recommend this company to anyone that needs their services

  MAC 5 Services

  Date: 08/26/2022

  Thank you for taking the time to leave Mac 5 Services a five star review. It is truly appreciated!