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Business Profile

Plumber

MAC 5 Services

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MAC 5 Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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MAC 5 Services has 2 locations, listed below.

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    • MAC 5 Services

      375 Gus Hipp Blvd. Rockledge, FL 32955

    • MAC 5 Services

      5519 Commerce Dr. Orlando, FL 32829

    Customer Review Ratings

    3.03

    Average of 49 Customer Reviews

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    Review Details

    • Ursula N

      Date: 04/17/2025

      Mac5 Home Services technician collected payment onsite however did not provide an invoice or summary of services performed. The initial diagnostic was not complete and maintenance services were agreed to based on the incomplete information provided by the service tech. After completing the maintenance the technician informed homeowner of another issue and additional cost. The technician did not provide a recommended services report or pricing for a new unit was. After calling the Mac5 office the next morning, the **** manager provided the invoice via email. The description of work in the invoice provided was not accurate. The **** manager did not acknowledge any errors made or offer a resolution to the customer concern presented.Based on this negative experience and the lack of problem resolution, this complaint was created and Mac5 is not a trustworthy or reliable company

      MAC 5 Services

      Date: 04/21/2025

      ******, We are sorry you didn't receive the 5-star service we strive for but appreciate the feedback as we use it to improve our services. We have tried to reach out to resolve your issue. Please call us back at your earliest convenience so we can get this resolved at **********.

    • Lauren M

      Date: 04/16/2025

      This company came was hired in September to replace an A/C unit - not only did they damage property, leave a 25" by 19" hole in my dining room wall, mastic the door closed so that the filters couldn't be replaced or schedule a final for the A/C until 8 months later but when their company was called this morning because the brand new unit wasn't working correctly they went above and beyond. Instead of cleaning the drain line - which also failed inspection - their tech insisted that I spend ANOTHER $12,000.00 to replace duct work in my house.... to fix the drain issue.... this company is completely unethical and also works alongside Damage Control to completely take advantage of their customers!

      MAC 5 Services

      Date: 04/21/2025

      ******, we are sorry to hear you not receive the 5-star service we strive for but appreciate the feedback as we use it to improve our services. We understand the frustration and would like to discuss this further. Please reach out to us at **********.

    • Paul S

      Date: 04/15/2025

      Mac 5 had a service *********** [who was, according to supervisor ******* and General Manager *****] well trained and versed on finance programs tell me when I financed my job there was a 14 month no interest program. When I did not receive that finance program but was given another program I was told by ******* and *****, there was never a finance option in that term. Then I was told by ******* there was a 12 month interest free program, but I would have to pay $300 to be placed on that program. I then spoke with the General Manager ***** who said the ************************************* fact $400 and change to be placed on this program. I was lied to twice and dont appreciate that from a business. I will NOT!!! Recommend Mac 5 electrical services. Funny how their billboards read programmed for your smile. No smiles here!!

      MAC 5 Services

      Date: 04/18/2025

      ****, We are sorry to hear you didn't receive the 5-star service we strive for but appreciate the feedback as we use it to improve our services. We have tried to reach out to you to resolve this issue. Please give us a call back so we can get this resolved at **********.

    • Chris H

      Date: 04/09/2025

      ****** was considerate, listened well, and explained everything. Highly recommend.

      MAC 5 Services

      Date: 04/10/2025

      Thank you for the 5-star review ***********!!! We are so pleased to hear ****** was considerate, a good listener, and gave you 5-star service!! Thank you for choosing Mac 5!!!

    • J. G.

      Date: 04/09/2025

      I had Mac 5 come out to complete electrical and then had them come out to attempt to finish the job.The electrical work seems to be operating fine. Even though they did not install my stove correctly! When I had the plumber come back out to cap off a propane line, we had issues. First, he could not get the stove out and said that it was jammed and rhat it had not been put in properly (Take 5 removed it). In the process of un jamming the stove, he chipped off a 4 inch x 2 inch piece of my counterrop. Once the unjamming was done, the stove slide out very easily. Next he looked at the job and said that he doesn't bleed propane lines and cannot remove a tank. He was notified to cap a line and that was it. So he could not complete the work. The price to just cap the line was $450. I told him not to complete the work and he left.

      MAC 5 Services

      Date: 04/10/2025

      ******, We are sorry to hear you didn't have a 5-star experience but appreciate the feedback as it helps us improve our services. We would like to discuss this issue further. Please call us at ********** at your earliest convenience.

      J. G.

      Date: 05/23/2025

      Update - I contacted Mac 5 on April 25th as requested. The individual was nice and said that he wanted to make it right and asked me to send him pictures of the damage. I sent approx. 17 photos on April 25th to the number he gave me in the post. Today is May 23rd and I have yet to hear anything back.

    • Karen L

      Date: 04/02/2025

      ******* was very knowledgeable and explained everything that was happening with the air conditioning. I feel very comfortable with this company working on my air

      MAC 5 Services

      Date: 04/10/2025

      Thank you for the 5-star review *****!! We are so glad ******* gave you 5-star service, was knowledgeable and we are able to get your AC fixed!! Thank you for choosing Mac 5!!!

    • Denise K

      Date: 04/02/2025

      Weve been with Mc 5 for about 3 years. ***** was great today. Professional, personable & proficient. We really appreciated his time and explaning our system and fixes thoroughly. Thank you

      MAC 5 Services

      Date: 04/10/2025

      Thank you for the 5-star review ******!! We are so happy to hear you are enjoying our services and ***** gave you a 5-star experience!!! Thank you for being a loyal customer and choosing ********************** for your service needs!!

    • Cynthia C

      Date: 03/25/2025

      We had a good emergency 8 pm same day visit Professional polite Explains well On time Communicates well

      MAC 5 Services

      Date: 03/28/2025

      Thank you for the 5-star review *******!! We are so pleased to hear the Mac 5 team was professional, polite, communicated well, and gave you the 5-star service you deserve!! Thank you for choosing Mac 5!!

    • Corey J

      Date: 03/21/2025

      MAC 5 tech ****** was terrific. Warm, outgoing and very helpful. He provided detailed options and made sure we understood those options for replacing our old water heater. Pricing was competitive. Plus, turn around time was same day!

      MAC 5 Services

      Date: 03/24/2025

      Thank you for the 5-star review *****!! We are so happy to hear ****** was warm, outgoing, and helpful!! 5-star service is what we strive for and we are so glad ****** gave you just that!! Thank you for choosing Mac 5!!

    • Lisa V

      Date: 03/20/2025

      Very impressed with Mac5 services from the receptionists to the technicians Excellent work ethic!

      MAC 5 Services

      Date: 03/24/2025

      Thank you for the 5-star review!! We are so happy to hear you received 5-star service from the Mac 5 team!! Thank you for choosing Mac 5 and we are here for any future service needs!!

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