Reviews

This profile includes reviews for MAC 5 Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MAC 5 Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MAC 5 Services

  375 Gus Hipp Blvd. Rockledge, FL 32955

• 

  MAC 5 Services

  5519 Commerce Dr. Orlando, FL 32829

Review Details

• Review fromJohn C

  Date: 12/16/2024

  Very understanding and helpful after bathroom remodel! Showed some tips to help with further repairs!

  MAC 5 Services

  Date: 12/18/2024

  **** Thanks for taking the time to leave a review. Good luck to the canes in the pop tart bowl.

• Review fromTheresa D

  Date: 12/11/2024

  ***** my repair from Mac5 company did a wonderful job replacing my kitchen disposal.Thank you *****

  MAC 5 Services

  Date: 12/12/2024

  Thank you so much for taking the time to leave ***** a review. We will discuss his review in this Thursday meeting in front of his peers.

• Review fromEdna Y

  Date: 10/28/2024

  On October 21st they came to check my AC unit. I was informed I have a Freon leak. I opted to refill to see if the leak would seal with the leak seal ** dye. ****** informed me there really is no way to check diagnostic of an AC unit. If the ******* is low it means there is a leak. He put in the sealer with dye, then filled the freon. The total bill $1072.55 $355.30 for the freon, $717.25 for the leak seal with ** dye. On the 22nd I found out the ** dye costs under $20.00. I called and spoke with ***** the manager. And asked him why they charged so much for the ** dye. He stated that is the going rate. And the bulk of the bill is always the freon. [ Yet the freon was half the price of the ** dye] And putting that in is very technical. It took 5-15 sec. After he hooked it up. I also asked him why it wasn't explained to me that a diagnostic can be done on AC's. He stated that there was a diagnostics run on my machine he had a picture of it in the report. He stated that a lot of the technicians don't explain to consumer because it is technical, and we wouldn't understand. So in their eyes they can charge whatever they want. [the government needs to look into this. Clearly they are price gouching].

  MAC 5 Services

  Date: 10/29/2024

  Thank you for sharing your experience. Were truly sorry to hear that we didnt meet your expectations and understand how frustrating this must have been for you. To help address your concerns, one of our managers will be reaching out to you directly. In the meantime, please dont hesitate to contact us at ************ if theres anything specific youd like to discuss. Thank you again for your feedback. We value each opportunity to learn and improve, and we hope to have the chance to serve you better in the future

• Review fromAnn R

  Date: 08/25/2024

  I had an emergency repair needed, they came out on a saturday morning, about 0930 am, and replaced the leaking bathroom faucet and water lines and then charged me almost $1000.00. They went to my ********** and picked up a new faucet and water lines. Before the quote I had asked about replacing the guts to the toilet and was quoted $399.00 to do that when I declined they were willing to bring that down to $299.00, I still declined. When I wrote up a review on ****** stating that I felt I was taken advantage of, being a senior female, the customer service responded that they were willing to refund $236.00 to bring my total cost to $700.00, IF and it is a big IF I signed a release from them stating that they did nothing wrong and wanting me to remove my negative review and never speak about them again. I have not signed anything. Feeling very taken advantage of.

  MAC 5 Services

  Date: 12/12/2024

  Mrs ******* I see our customer relations department was in touch with you and provided a resolution. Please contact us at ************ to discuss any furthor action you may need. Thank you for providing the feedback.

• Review fromCharles W

  Date: 08/24/2024

  So im a 40 year old disabled vet. I joined the loyalty maintinance program. 2 free ac tune *** a plumbing tune up. Anyway the ac guys come the guy shows me my cold air return isnt enough the builder should have added a 2nd one. He quoted me 308 bucks with the veteran discount. I thought about it thats kinda high but getting on the floor causes me great back pain. So i decided ok go ahead I signed the work order which made it a valid contract.I get a call the morning of yea we cant send a tech out for a 300 dollar job theres bigger and better jobs out there for us. So he says it will be 832 bucks to cut a 20x20 hole in my wall and install a 30 dollar return grate. I called the ********** on them I guess I will be getting a check for my 199 bucks for the program I joined back. About to call my lawyer and see if I have a breech of contract here.I did the job myself in 30 min. An experienced tech can do it in under 15 min and they wanted 832 ******** not done wirh these clowns. I didnt have a yelp acct so I couldnt see the reviews. On ****** they have a 4.9 yelp 2.4 wonder what shenannigans they are playing on google.Heads up Mac 5 you just wronged the wrong man. Since covid many companies have been s******* everyone over. I have dealt with many companies lateley not being ethical not upholding warranties playong games and just being total bums. Im disabled and dont have a job I have the time to protest on the sidewalk in front of your business. MAC 5 STIFFS VETERANS BREECHES CONTRACTS AND RIPS THEM OFF PRICE GOUGERS.I AM BED RIDDEN TODAY CUZ I HURT MY BACK HAVING TO DO A REPAIR THAT THE INTIAL 308 PRICE ***** WASNT ENOUGH FOR YOU YOU HAD TO GO FOR MORE. MY BACK WILL HEAL IN A FEW DAYS. ******* HAS POSTERBOARD FOR A **** EACH MY PROTEST SIGNS MAYBE 2 POSTERBOARDS PER 6FT LONG 2X2 STICK 2 STICKS SOUND GOOD LOTS OF INFO FOR PEOPLE DRIVING BY TO SEE. SEE YOU GUYS NEXT WEEK. AND ITS PERFECTLY LEGAL TO PROTEST YOU PEOPLE ON PUBLIC PROPERTY

  MAC 5 Services

  Date: 08/27/2024

  Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring every experience with our company is a positive one. A member of our team will be reaching out to you shortly to discuss your concerns.

• Review fromRuss J

  Date: 05/03/2024

  ******. Repaired a leak on a toilet supply line (very simple job) took less the an hour. Parts costed about $5. They charged $825!!!!!!! Terrible way to do business. Avoid calling these crooks at all costs.

  MAC 5 Services

  Date: 12/13/2024

  Thank you for taking the time to share your experience with us as we use your feedback to improve our services. We are sorry you didn't receive the 5-star service we strive for. We would like to discuss this further, please call us at **********.

• Review fromChris H

  Date: 04/14/2024

  They gouged me. I got charged nearly $200 for about 10 minutes of work, using my own wire and materials and all the prep work already done by me. They're pricing structure for the other things they tried to sell me was outlandish. Why? Because the electricians work on commission and vonuses. If you're having an absolute emergency and can't reach anyone else, the work they did was fine. Nothing special, but fine. Otherwise, fine someone better like ***********

  MAC 5 Services

  Date: 12/13/2024

  Thank you for taking the time to share your experience with us. We are sorry you didn't receive the 5-star service we strive for but we use your feedback to improve our services. If there is anything furthermore we can do please call us at **********

• Review fromRaymond D

  Date: 03/04/2024

  Called Mac5 and they were at the house within a few hours. ( that's the only plus)I had a blockage in the sewer line.The toilet and vanity sink in the bathroom wouldn't drain.Tech removed toilet and fed the snake about 4' down the drain. He had found a blockage and moved the snake back and forth. He seemed to have broken thru the blockage. About a foot or two farther and hit a blockage again. I asked if he thought he might have just pushed the blockage down farther. He said he wasn't sure and went to his van for a detector. It looked like a metal detector but had a monitor that showed the drain pipe. Running the detector across the tile floor, he came to location and said here is your problem. Told me they would have to demo the tile and concrete from toilet to that location. It was about 6' from toilet to blockage. He quoted me a price and left.I called another company to come and to see what they would say. I didn't tell them Mac5 had been here the day before. Tech put a power snake down the drain. (Mac5 didn't use a power snake).Tech got to the blockage and worked the snake until he got thru. Tech ran the snake all the way to the septic tank. At that time I told him what Mac5 said the problem was. Also told him what Mac5 was going to do to fix.The Tech got a camera that went down the drain. He showed me on the monitor. That the drain line was clear. There was no damage to the drain line and really inspected the area where I was told there was damage. Called Mac5 and left a message. **************** called me back and I discussed the situation and possibly getting some of my money back. The best they would do was give me a free service charge. If I need their services in the future. Tech and persons on the phone were nice and courtesy. Just the outcome was lousy.

  MAC 5 Services

  Date: 12/13/2024

  We are so sorry to hear about your experience, but we thank you for the feedback as we use it to improve our services. Please reach out to us at **********.

• Review fromStephen H

  Date: 12/16/2023

  Had them come out and fix our electricity. They fixed our outlets, replaced our old circuit panel, and much more. Spent 11,000+ only to have our power out for 6 days, they tried to send someone out who did not have anything to donwith the job, and said it was not his problem. He was going to charge us 5 grand or more to fix something the last electricians openly said they missed to my girlfriend during our estimate, and didnt fix it then. So they are charging us now 3 grand for a huge mistake they made, leaving our newborn without power, and our blind autistic child who needs very expensive medicine to keep refrigerated. I missed two days of work too, because my manager was concerned about my sleep, I missed alot and with the stress and pain they caused my family, I can't let this go. 0 stars from me honestly, managers didn't care either. Tried a discount on us.

  MAC 5 Services

  Date: 12/13/2024

  We are so sorry to hear about your experience. We thank you for the feedback as we use it to improve our services. This will be brought to further attention. Please call us at **********

• Review fromKelly R

  Date: 11/27/2023

  Mac5 came out to our house for electrical work. They brought the wrong circuit breaker and parts 3 different times. We will never use Mac 5 again

  MAC 5 Services

  Date: 12/13/2024

  We are sorry to hear about your experience. Thank you for sharing your feedback as we use it to improve our services. If there is anything we can do please reach out to us at **********