Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrifty has 300 locations, listed below.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

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  Thrifty

  5405 Airport Service Rd Tampa, FL 33607-1419

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  Thrifty

  10991 Terminal Access Rd STE B Fort Myers, FL 33913-8223

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  Thrifty

  13500 Tamiami Trl N Naples, FL 34110-6332

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  Thrifty Car Rental

  1 Airport Blvd Bentonville, AR 72712-7162

Review Details

• Review fromTroy P

  Date: 06/24/2024

  Worst car rental experience, hands down. Cars not available when promised. Hours long waits to get your vehicle, even when you are told you can "SKIP THE LINES" when you file all paperwork and ID check online before arrival. Only vehicles readily available are TINY Chevy Bolt electric vehicles. Terrible service and business model.
  

• Review fromRyan H

  Date: 06/17/2024

  Definitely do not use Thrifty...they will scam you with hidden charges and it is impossible to speak to a representative live. We filled up fuel tank and we're still charged a fuel charge plus a $200 deductible that we never saw returned. Also, are final bill showed we drove over 2000 miles, however we never left Naples, FL and only had car for three days.

• Review fromSavitri S

  Date: 06/13/2024

  We rented a car from Thrifty Nashville airport It was Expedia.ca cost quoted is cdn$ 559.04 When we went to pick up car they told us that they could not find the Expedia ca booking and gave us a car for 10 days for US $ 713.00 My husband accepted it as he was confused thinking Initial 559 was UsS$ and the equivalent cdn$ is 713.0 and signed the paper since then we went to airport rental and pointed out the mistake they said to call customer service as the car is given out since then we have got the run around This saga has cost us cdn$440 extra as they charged us on our credit card Cdn$1003.00 Please do not rent from Thrifty if you do please check every line before you sign the contract make sure you are getting the same rate as quoted by a secondary site in this case Expedia.ca whom we contacted they said they can not help us to talk to Thrifty

• Review fromLori L

  Date: 06/13/2024

  This company is literally scamming people out of their money. They add charges to your visa without your consent. They told us to initial a paper to decline the charges at the pick up time but we were told after dropping the vehicle back if you initial you are accepting the charges. They have been extremely hard to get in touch with. They charged us for gas even though we filled the gas tank when we dropped it off. They just said that is the policy. Can no one help all of us customers from being scammed for extra charges after using this company?? Their policy are disgraceful.
  
  
  

• Review fromSteve G

  Date: 06/12/2024

  PHX: Arrived at the Thrifty rental facility at the appointed time on 27 APR 24, with a reservation. Went down the escalator to pick up the car and found 50 - 100 (a rowdy crowd!) people waiting for cars that weren't there. Impossible to penetrate to the door leading to the cars! I have used this company for decades, all over the U.S. and would expect them to text me or email me if there's a problem. For this reason, I've ceased doing business with this company and am now booking through another car rental agency as this is the second time I've had this happen with Thrifty. Just wanted to alert others who may be considering using Thrifty Rental Cars. Have a backup plan as a last minute rental elsewhere will cost you hundreds more as it did me.

• Review fromAlan P

  Date: 06/11/2024

  Lots of extra charges and no way to talk to anyone about them. Never again with this rip off outfit.

• Review fromCheyanne D

  Date: 06/11/2024

  They over charge you and refuse the help. You are unable to speak to a live representative. DO NOT RENT FROM THRIFTY.

• Review fromTara A

  Date: 06/04/2024

  Booked a managers special ahead of my trip to Orlando. Printed out my paperwork. There was a "?" mark next to the words managers special. May I add, NO WHERE did it say that I had signed up for an electric vehicle. When I got to the counter at the Orlando airport, I was told that's what the "?" means. If I wanted any other car it would be a $115 dollar upgrade. I had no choice in the moment, but how shady. I over heard them telling the woman next to me that her bill was going to be $250 more than what she had booked. NEVER AGAIN will I use this company. I just put one star .. because I didn't have the option of ZERO

• Review fromDawn M

  Date: 06/04/2024

  Booked online when we went in to pick up car at Orlando Intl airport we told the agent we decline insurance because we have our own. When we returned the car they over charged us by adding the insurance. Went to agent at counter. They said you have to go to this website to open a case, but we will also look into it for you. Never heard back from anyone, opened a case weeks went by no reply, opened another case weeks went by no reply. No customer service agent will discuss it with us. Opened a case with charge company they gave us provisional credit, they into it and said it looked like we were charged the correct amount. Thera is no justice in this! This is a scam! And we are out almost $200! No way to resolve none to talk to. I will never recommend thrifty to anyone. And they should be ashamed of themselves to business like this!

• Review fromRoy F

  Date: 06/04/2024

  I recently rented a car from Thrifty at the *****************. First I am a blue chip member and have rented from thrifty almost every other week since Februrary. For this rental in particular, I rented and did the pre check in invite that I received in my email. Upon completion, it said that I could go directly to my car upon arrival. On my day of arrival, I went to look where to go and was told that my car was not ready for me yet and this was after my flight was delayed. When I got the window, the young lady who helped me was fine, she said they had no cars and that she was upgrading me complimentary. My estimated charges were $273.21. On the day I was scheduled to leave, I received a notice that I was able to get on an earlier flight. I dropped the car off and when they processed the return I received the email of my total charges and was charged $764.00 because I turned my car in 4 hours early. When I saw this, I went to the counter and asked what happened and the team members looked at me and their response was well you got burned - I asked for the manager and they said they couldn't do anything and took my paperwork and circled the phone number for customer service. I called and got a recording and to go to the website. This is the second time that this has happened. If this is how you treat loyalty members, I will never rent again and will make it my mission to let every colleague that I know who travels for business to look elsewhere (I've been travelling for over 19 years and have never been treated this way!) Even on the website - it mentions being charge for a late return but no where does it say an early return - I am positive that they didn't hold on renting that car out to the next customer so why should I be penalized - The last time this occured I was quoted 247 and then charge ****** and when I questioned it they said it was because I returned it early. I had asked to be contacted and never have heard from anyone!