Mobile Phone Service
Hello Mobile Telecom LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
Average of 133 Customer Reviews
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Review fromFariz A
Date: 10/15/2024
I do not recommend Hello Mobile to anyone.
I have been a Hello Mobile customer for four months and have consistently paid my monthly bill. Unfortunately, I experienced a service interruption today. Upon contacting customer service, I was informed of a technical issue preventing the activation of new services using QR codes. But why do I need a QR code if I have a valid numbers from them? And they offered me to wait a week, if they receive a QR code then they will be able to help fix their problem.
Isn't this crazy? scammers.
I find it concerning that this problem has persisted for long enough to affect existing customers. I would appreciate a more timely resolution and a clear explanation of how this issue will be addressed to prevent future disruptions.Hello Mobile Telecom LLC
Date: 11/07/2024
Good evening, Fariz,
We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
We apologize that your experience with Hello Mobile was less than satisfactory. We value our customers, and exceptional service is always our priority.A representative from our support team will be in contact with you. Thank you for your patience!
Sincerely,
Hello MobileReview fromJarrett S
Date: 10/01/2024
They took my money ordered an email never received it horrible customer service except for one lady it's been 3 weeks and I still haven't received my refund for service never received do not I repeat do not go with them. Is I could give no stars o wouldHello Mobile Telecom LLC
Date: 11/07/2024
Hello *******,
We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Upon reviewing your account, we see that you were successfully refunded on 10/2/2024. We recommend that you contact your bank/financial institution regarding this for further investigation.
We value our customers, and exceptional service is always our priority. A representative will be in contact with you in order to rectify this matter.
Sincerely,
Hello Mobile
Review fromJessie S
Date: 09/20/2024
Stay away from these guys!!! You have been warned. I repeat, Stay Away From Hello Mobile!!Hello Mobile Telecom LLC
Date: 09/23/2024
Hello ******,
We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
We apologize that your experience with Hello Mobile was less than satisfactory. We value our customers and exceptional service is always our priority.
Sincerely,
Hello MobileReview fromMiso S
Date: 09/18/2024
Hello Mobile took my money two weeks ago, yet no eSIM. I added a second line and paid in full but never received my eSIM. After 5 chats and calls to their customer support team, I was told the same lies / excuses, ...."will update the delivery date when it's prepared to ship...." This is an order for an eSim which is supposed to be for immediate activation, no shipment or post office required. I have also requested for a refund, and again, no refund yet.Hello Mobile Telecom LLC
Date: 09/19/2024
Hello,
We have received your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
We are in receipt of this notification but, with the provided details, we cannot locate a Hello Mobile account. Please provide your Enrollment ID for us to better assist you with this matter.Additionally, our shipping provider is currently facing delays due to a massive uptick in orders. We are working hard to expedite all our customer's shipments and will provide updates as soon as we have more information.
Contact Hello Mobile support! Call **************** or Chat with Us!
We appreciate you taking the time to work with us and allowing us to resolve this issue. At Hello Mobile, we strive to provide exemplary customer service to the entire ******************************************* family. Sincerely,
Hello Mobile
Review fromMelissa R
Date: 09/17/2024
I ordered and paid for a SIM card 16 days ago I noticed I mistakenly gave the wrong email so I chatted with an agent 15 days ago they created a ticket to fix the email... 17 days later STILL NO SIM card... AND APPARENTLY THEY THINK IT'S OKAY TO SEND MY PERSONAL INFORMATION BACK AND FORTH TO A TOTAL STRANGER BECAUSE THEY STILL HAVEN'T CORRECTED IT FROM THE TICKET THAT WAS CREATED 15 DAYS AGO!!! I did do some investigating and it seems this company is also qlink wireless...The *** proposed a $62 million penalty against Q Link for various infractions allowing data breaches..Ripping customers off I finally got so mad because they never seem to really be customer service agents...just someone to **** me off while obviously stealing from me!!! I'm not the only one there's quite a few, and I guess we're paying this ****************** fines!!!!Hello Mobile Telecom LLC
Date: 09/19/2024
Hello *******,
We have received your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Upon review of your account, on 9/12/2024, Hello Mobile sent an email notification personally reaching out to you as our records show your order has been affected by a shipping delay. Our shipping provider is currently facing delays due to a massive uptick in orders. We are working hard to expedite your shipment and will provide updates as soon as we have more information.
Per your conversation with a Hello Mobile representative on 9/17/2024, your account was cancelled and a full refund was issued back to the payment method used.
A representative will be in contact with you regarding your inquiry. Additionally, you may contact Hello Mobile support! Call **************** or Chat with Us!
We appreciate you taking the time to work with us and allowing us to resolve this issue. At Hello Mobile, we strive to provide exemplary customer service to the entire ******************************************* family.
Sincerely,
Hello Mobile
Review fromNavid H
Date: 09/16/2024
Super Slow to ship. Paying for a service while I cannot use it. It has been 15 days since I placed an order for a replacement sim card for a lost phone and it still has not shipped even though I called and chatted many times but they were not helpful and just telling me to wait. I had to switch to another carrierHello Mobile Telecom LLC
Date: 09/17/2024
Hello Navid,
We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry. Again, we apologize for the delay in shipment. We are working on this matter.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.
Sincerely, Hello MobileReview fromMary M
Date: 09/04/2024
Slow to ship. It has been 8 days since I placed an order and it still has not shipped even though I called 3 days ago to expedite the process. Also zero communication from the company once you place an order. I would not deal with this company again.Hello Mobile Telecom LLC
Date: 09/17/2024
Hello ****,
We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry. Again, we apologize for the delay in shipment. We are working on this matter.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.
Sincerely, Hello MobileReview fromTP P
Date: 08/27/2024
2 weeks SIM card never gets sent out. Contacted customer service multiple times and was not helpful at all so I ended up canceling the order.Hello Mobile Telecom LLC
Date: 09/17/2024
Hello,
We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.
Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry. Again, we apologize for the delay in shipment. We are working on this matter.
We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.
Sincerely,Hello Mobile
Review fromWilliam C
Date: 07/06/2024
When I move to the *******************, I needed to change providers. I did the research and decided on Hello Mobile for cost and coverage. I was able to bring my iPhone with me and they sent what I needed to get their service. I did call to get assistance from their customer center. They were very courteous and were able to get me through the process. I've had the service for over 3 years now and have had no issues. I recommend them all the time!!Hello Mobile Telecom LLC
Date: 09/17/2024
Hello *******,
We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it!
Thank you for your feedback and taking the time to leave us this amazing review about Hello Mobile! We really appreciate you being a customer and helping to share the word about us.
Sincerely,
Hello MobileReview fromJoshua K
Date: 06/29/2024
This is exactly what I needed for my senior dad. He doesn't need the data, just a phone that he can use to call out and receive phone calls from friends and loved ones. So the plan works perfect for his budget and situation. Thank you!Hello Mobile Telecom LLC
Date: 07/03/2024
Hello ******,
We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! Thank you for your feedback and taking the time to leave us this amazing review about Hello Mobile!
Sincerely,
Hello Mobile
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