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Business Profile

Mobile Phone Service

Hello Mobile Telecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

3.48

Average of 133 Customer Reviews

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Review Details

  • Chai F

    Date: 09/12/2022

    Like many other report all over the internet, they do not offer truly unlimited plans, *** is **** GB, after that they just shut off data, not slowing down speeds.They stonewall you at that point.They don't outline this clearly anywhere. Their only basis is in their T&C's where they write that they can terminate your data if they determine that you are using excessive amounts of data.They offer to sell you additional data at a rate of $10/1GB Keep this in mind for when you are shopping for plans.

    Hello Mobile Telecom LLC

    Date: 09/29/2022

    Good Afternoon ****,



    We are in receipt of the complaint. However, Hello Mobile cannot identify an active account with the contact information on the inquiry.

    Please kindly provide your Hello Mobile Enrollment ID number to further assist with the inquiry.

    Sincerely,

     Hello Mobile Telecom

  • Tatiana M

    Date: 09/07/2022

    I like the service so far. no issues, good quality international calls. Good coverage. I haven't had any problems with my unlimited data as other users report. The tip I give to users is try to do all the transactions with Hello Mobile in a laptop, opposite to the phone, because the desktop website has more functionality and is easier to see all the features in your account. Hello Mobile it's pretty much a self service carrier, that's how they keep the cost low, so have that in mind and do not rely heavily on costumer service.

    Hello Mobile Telecom LLC

    Date: 09/09/2022

    Hello *******, 


    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! Thank you for your feedback and taking the time to leave us this amazing review about Hello Mobile!



    Sincerely,



    Hello Mobile

  • Polo S

    Date: 09/05/2022

    NOT UNLIMITED DATA, they advertise as unlimited data, but when usage reaches 19gb they shut down connection completely. Customer service chat says "you used excessive amount of data in a short period of time and must buy more data separately".

    Hello Mobile Telecom LLC

    Date: 09/07/2022

    Good Afternoon,



    We are in receipt of the complaint. However, Hello Mobile cannot identify an active account with the contact information on the complaint.

    Please kindly provide your Enrollment ID number to further assist with the inquiry.

    Sincerely, Hello Mobile  

Hello Mobile Telecom LLC is NOT a BBB Accredited Business.

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