Reviews

Review Details

• Review fromTanesha M.

  Date: 01/30/2023

  I am not please with this company at ALL!!! I had a furnace and air conditioning unit installed a year ago and had problems from the beginning. It started with a component not put on at installation on the air conditioner which caused a leak in my basement, then the vent pipes on the roof leaked and water dripped inside the unit and caused rust on the inside of the panel doors and the pipes. They have poor customer service when trying to get in touch with them it was a nightmare!!!! It took weeks before they contact me and tried to resolve the issue. They did send technician out to try and correct the problem and they were eventually resolved but they shouldn't have occurred in the first place! They were brand new! Now they look like they are 5years old!!! Months later just getting the new furnace doors after they sent him with the wrong ones. Just awful!!!!!!! I would not recommend them to no one!!!!!

• Review fromRay C.

  Date: 12/20/2022

  Don't Waste Your Time!! It's not as "valuable" to them as they so boldly claim!! Contacted Horizon Services on 12/18/22 due to my water heater not maintaining hot water (first time issue). 24/7 call line representative that I spoke with informed me that they had a available appointment that evening from 10pm-11:59pm window but once she selected that I may hear from "dispatch" with regards to more accurate appointment window as she only had limited access on her end and that time window was typically slated for "Emergencies". immediately after getting off the phone with her I received a call from what I assume was "dispatch" to reschedule my appointment for 12/19/22 due to the 10-11:59pm window already slated for a tech "on a 6hr emergent job" which I already knew from prior call may had been taken and I was perfectly ok with. Was told the y would reschedule my appointment for 12/19/22 from Noon-2pm with a 30min call ahead before tech would arrive. After obligating someone to be at the house for 2hrs I received a phone call from assuming "dispatch" at 1:53pm to inform me that the technician was still at prior job and would have to move window back to 4pm. after another 2hr obligation I received a second call at 4:10pm to inform me that tech was now on his way. I subsequently after wasting 4 HOURS for "ON TIME EVERY TIME GUARANTEED SERVICE" opted to cancel the appointment while on call with "dispatch" at 4:10pm. This is my FIRST time dealing with this company that so boldly promotes such on time and excellent service because "they know our time is valuable". They certainly leave ALOT to be desired. Would and will NOT recommend this company and certainly will NOT be calling them in the future.

• Review fromHeidi B

  Date: 11/17/2022

  Less than 6 hours after having done one come to move our AC unit we had a sales person in our living room giving us an estimate. Our install was a disaster! They moved stuff and didn't put it back both inside and outside. There were pieces of foam that insulated the hoses on our old unit left on our driveway where the old unit was removed. They moved things around in the finance room and put things in the room where my husbands train layout is and didn’t put anything back! They said the people installing the chimney liner would put it back because they’d have to move it anyway!!! They tracked insulation from under our kitchen into our basement. They didn’t leave us an extra filter as promised and when asked about changing the filter we were pointed to the manual! The wireless connection to our thermostat was not set up. The installer said that they aren’t allowed to have access to our Wi-Fi password. A week later, we still don’t have this set up! My husband was told that he needed to move our vehicle because the truck wouldn’t fit in our driveway with his vehicle there. One of the installation guys parked his car in the place my husband vacated and the truck was parked in the alley, essentially blocking the alley all day!! The water heater had not been reconnected to the chimney when the furnace was installed. For several days our gas water tank was venting into our basement! I called Horizon and let them know that we needed Chuck (the sales person) to contact my husband, on Wednesday. Customer service called my husband to see how our service was on Friday. We still have not heard from him after two requests to call us. It's been 6 business days (since November 9th) since we contacted them.

• Review fromClay S

  Date: 10/20/2022

  I am familiar with hvac I knew my transformer was bad but not sure why or what else was wrong Had them come out They said they had to replace the transformer first before going any further Said transformer was $800 plus $200 to install Had my wife kick them out. Transformer cost $25 and 10 minutes to install I feel bad for people that may not be familiar with equipment. They always want to emphasis to replace older units than repair or charge beyond crazy prices This company I believe to be taking advantage of customers. BEWARE or better just call another company

• Review fromRobert W.

  Date: 10/07/2022

  I waited a month to have service done to my furnace. They were due here 10/7/22 and called that morning saying they had more important calls to make and couldn't come out until the end of December. These people aren't reliable, honest, or at all customer service oriented. Always felt they were less than fair, and now I know first hand.

• Review fromAndrew M

  Date: 10/04/2022

  I took a day off from work to have work done on my furnace. That afternoon, during the time in which they should have been there, I received a call telling me they had no one available to send. Don’t waste your time with a company that can follow through with the appointments they make.

• Review fromAlfred S

  Date: 09/30/2022

  Our trash company charges fuel charge of 6.00 every 3 months, and their trucks weigh tons and stop at every mailbox. Even if Horizons tiny trucks get 10mpg loaded they cannot justify 20.00 to come out here especially if the mechanic comes from Chadds Ford Pa. Charlie Haines should be ashamed of himself.

• Review fromRita G

  Date: 09/22/2022

  Total Ripoff & people should be told about this additional surcharge for vehicle gas charge. This is NOT listed anywhere in their Ads. I called today (9/21/22) & reminded them that I purchased a complete unit 2 yrs ago (heat & A/C) & I live approximately 4 miles from their station. They have pulled this stunt before & people should read these reviews before using them. I was also told on this call that if I use service company - my warranty would be dropped.

• Review fromANDREW S

  Date: 09/10/2022

  On 9/10/2022 I called Horizon Services for a winter tune-up that is advertised in our September Clipper Magazine. The price was a sale of $79 for winter and $59 for the next visit in the Summer. I then called Horizon to schedule a service date and time. When you do this they then tell you the new price is $104. When you question the bate and switch based on their advertisement they tell you it is adding a fuel surcharge of $25!!! After reading the sale circular there is no fine print for any additional cost. I then told the person on the phone that Horizon had always done my service because they installed a complete HVAC system 7 years ago and I have a 12 warrantee. Also when they did the summer service call in June at the height of the fuel cost there was no fuel surcharge!! My cost in June was $49 + tax. Be careful this is a big RIPP OFF .

• Review fromJohn S

  Date: 07/28/2022

  A tech stated we needed a new capicitor and our condensor coils were dirty. Quoted us 495 plus 120 for the service call and said 25 of that was for gas because gas is so high now. So about 600 bucks. I spoke with the tech over the phone while he was at my home for repair on 7/28/22. He agreed to fix for 250 plus 120 for service fee to change out capacitor and clean condensor coils. When I got home I looked at the contract and the tech failed to add the condensor coil cleaning to the contract. He told my wife that he did not charge us for it so that it was not on the contract. I called horizon and asked them to add to the contract. They agreed and emailed my wife the exact same contract, but failed to state the coils were cleaned. I called back asked to speak with supervisor and was told that it would take 24 hours to get a response. This after the customer service rep told me the supervisor was on the floor. Long story short, they would not change the contract. I'm very displeased with the company's professionalism. If you say your going to fix something for a certain price, why would you withhold it from the contract? Anyway, hoping my HVAC keeps working. I will not be using this company in the future and hope that you do not either.