Reviews

Review Details

• Review fromMichael W

  Date: 04/16/2025

  We have been long term customers of Horizon for many years. Although they did not install our HVAC system, we requested them to be our main maintenance company after just one interaction when the original installing HVAC company could not come to do service. We are annual maintenance contract holders and have never experienced any negative situations with their company or the trained technicians they dispatch. Nothing but high praise for Horizon and their entire staff, from office to field technician.
  

  Horizon Services

  Date: 04/18/2025

  Thank you so much for your continued trust and kind words! We're truly honored to have earned your loyalty over the years, and it's wonderful to hear that our team has consistently met your expectations. From our office staff to our technicians in the field, we’re all committed to providing dependable service and support. We look forward to continuing to serve you for many more years to come!

• Review fromRyan C

  Date: 03/14/2025

  Had my main water line replaced by Horizon when the old one burst. New line they put in was outside of my wall and looked super ugly. Had to call several times, explaining the issue in explicit detail each time, before finally somebody transferred my call to the correct manager who was able to schedule a problem solver to move the pipe inside of the wall. Working with the insurance company to help mitigate the water damage in my home, I requested an itemized receipt from Horizon so that way I could file a claim through insurance to have some of the cost of the repairs covered. After several more phone calls spanning almost two weeks, with promises of being reached out to either by phone or e-mail, I was finally told that they do not do itemized receipts and that was simply the end of it. Huge waste of time and lies. It would not have hurt Horizon in the slightest to have honored my (and the insurance company's) request for an itemized receipt. Upon agreement to have the work done, and before the sales rep even leaves your home, you are signed up for a loan with a third party company. Horizon receives all of their money for the work IMMEDIATELY and then drag their heels to honor their promises after not doing a very good job the first time. They know how much a job costs because they know how much to charge you for the work being done, but they most certainly do not want an itemized list demonstrating how much they overcharge. Horizon is a greedy company with poor communication skills both between them and their customers, and within their own departments. Not worth the time, frustration, or money.

• Review fromRandy T

  Date: 02/12/2025

  Horizon has always been our go to. Totally professional and efficient

• Review fromBessie D

  Date: 02/03/2025

  Dylan ******** was prompt, professional and very helpful. He carefully explained everything that needed to be done to correct my plumbing problem. He made sure that I thoroughly understood and agreed to everything before he began the job. He is very deserving of 5 stars.

• Review fromJennifer O

  Date: 12/09/2024

  Convenient. Professional. Friendly and considerate service technician. I have used Horizon Services for a few years.

• Review fromBetty W

  Date: 11/13/2024

  Horizon service is always available when I need service and the technicians are always thorough and respectful.
  

  Horizon Services

  Date: 11/15/2024

  Thank you for the fantastic 5-star review! We’re so glad to hear that our service is consistently reliable and that our technicians are meeting your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words!

• Review fromIkram M

  Date: 10/22/2024

  I am a customer of Horizons for years, and it is always, always such a pain to schedule anything with them. One has to call a full year in advance for what seems a maintenance yearly tune -up of the heating or cooling system. You call and kindly ask for an appointment for winter tune up they schedule you for end of the season. However if your system breaks down and you call they rush to your house and come convince you of the necessity of buying a unit that costs thousands and thousands of $. I am overwhelmed with frustration with this company yet I am loyal and don't find any rewards in my loyalty. Just wanted to share this today. One day I have to prepare leaving them.
  

  Horizon Services

  Date: 10/23/2024

  Thank you for your feedback and for being a loyal customer over the years. We're truly sorry to hear about the frustrations you’ve experienced with scheduling and our service. Your concerns are valid, and we want to address them. A manager will be reaching out to you shortly to discuss your experience and explore how we can improve your service moving forward. We appreciate your patience and hope to regain your trust.

• Review fromTarek S

  Date: 10/22/2024

  I have an AC/Heating unit maintenance contract with Horizon Services for two visits in 2024. Instead of showing up, they cancelled my AC maintenance appointment three times specifically on 6/28/24, 7/11/24, and 7/23/24. They also did it again for the fourth time on 10/22/24 when it was time to service the heating unit. Each time they cancelled, they called a few minutes before the scheduled appointment and gave no reason for cancellation. Whenever I called them back to complain, they refused to route my call to a supervisor. Instead, they said someone would contact me in 24 hours which did not happen and I had to call them four times in four days and asked for a supervisor. They have no regards for the customers’ time and the inconvenience of having to wait for them at home. They are unreliable, uncommitted, and unprofessional. They also refused to refund me the money I paid for the contract so I could hire another company that is more reliable to service my AC and heating unit. It has been a very frustrating experience dealing with their nonsense. I resorted to writing their CEO/Founder a complaint today. Maybe a lawsuit for the damages they cause to their customers (customers have to stay home and not go to work for example) would wake them up. They did not show up today and instead of waiting for them, I could have taken my weak, ill and aging mother to the doctor. I am disgusted by their repeated cancellation of contracted service.
  

  Horizon Services

  Date: 10/23/2024

  Thank you for taking the time to share your experience. We sincerely apologize for the cancellations and the frustration this has caused you. Your time is valuable, and it’s clear we have not met your expectations. A manager will be reaching out to you shortly to address your concerns and discuss how we can resolve this matter. We appreciate your feedback, and we are committed to making things right.
  Thank you for your patience.

• Review fromJean J

  Date: 10/09/2024

  For years e have been Horizon customers. Spent lots of money on big and small projects. Last few years we noticed Horizon does not honor maintenance appointments. They don’t cancel until day of and sometimes hour of appointment. Have often had to call them to be told the appointment had been cancelled because the had lots of emergencies. This has happened to us three times in two years. Seems Horizon no longer value their long standing customers that maintain their equipment. Horizon don’t care that most of us have rearranged our schedules for these appointments. Our time does not seem to matter to Horizon. Don’t feel Horizon is now reliable. We have called during a water heater emergency and Horizon has said they were very busy and we would be scheduled for weeks out. Therefore I’m confused why some emergencies get attention and some don’t. They’ve always been paid promptly and technicians treated with respect so don’t know what is now wrong with a company once trusted. I am so disappointed.
  

  Horizon Services

  Date: 10/10/2024

  Thank you for your feedback, and we're truly sorry for the recent experience. We value our long-standing customers and understand how frustrating it is when appointments are canceled last minute. This isn’t the service we aim to provide, and we’re reviewing our scheduling and communication processes to ensure this doesn’t happen again. A manager will be reaching out to you directly to address your concerns and find a resolution. We’d love the opportunity to make things right and restore your trust in our services. Thank you for your continued support, and we hope to serve you better moving forward.

• Review fromCharlene M

  Date: 09/19/2024

  Service tech was thorough, friendly, informative, and prompt. He examined all parts of the heater for servicing. Good to see and know that’s done.
  

  Horizon Services

  Date: 09/20/2024

  Thank you so much for your positive feedback! We’re thrilled to hear that our service tech provided thorough and friendly assistance. It’s great to know you felt informed throughout the process.