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Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnTech Smart Services has 2 locations, listed below.

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    • OnTech Smart Services

      9601 S Meridian Blvd Englewood, CO 80112-5905

    • OnTech Smart Services

      45A Commerce Way Totowa, NJ 07512-3106

    Customer Review Ratings

    4.08

    Average of 414 Customer Reviews

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    Review Details

    • Craig B

      Date: 07/26/2023

      Tech was professional and worked hard to install monitor with all wires hidden. He spent 20 minutes making sure that everything looked great. Very personable and knowledgeable expert.

    • Denise C

      Date: 07/26/2023

      Great customer service. ************** was awesome. he took his time, installed our alarm system was early on arrival. Reviewed everything that came in the box, then we walked to see where we were going to put everything. After install, he showed me how to use the unit and also how to use the **** He was very detailed orientated. Professional, Kind.We are truly blessed by all of his help. thank you DCoats.. ******

    • Diego S

      Date: 07/24/2023

      I've read several reviews for this company, some of them not positive. Can't agree with them... our experience with On-Tech and **** (the technician that responded to the job) has been extraordinary. Very pleased with how they handled our needs.

    • Kelly K

      Date: 07/21/2023

      Technician arrived an hour late to install a thermostat. He messed up the wiring which he is not licensed for and then said he could not install the thermostat and I needed an HVAC person. Yes I did because he messed up the wiring. Air conditioning did not even work after he left.

    • Nathan R

      Date: 07/17/2023

      So far a very poor experience dealing with their customer service. There are two issues I experienced. First, their customer service. None of them were able to help me schedule an appointment for installation of one of their hardware products. I had already bought and paid for the hardware and installation, they just needed to reference the order, and schedule the appointment. I was passed from one person to the next for over an hour. Second, their phone system is messed up, I kept getting placed on hold as I mentioned however several times in a row, the que I was in reset and I had to start over. I waited for ***** min at a time each time, and I spoke to 5 different customer service members. In order to get anything done, they had to place me on hold. And thats where I would get lowest in the question again and start over with someone new. I waited for so long, that the 3rd party they were trying to book my appointment with actually closed their office for the day, and OnTech told me to call back the next day...pathetic. This business is just a middle man. And they clearly are skimping on the cost/quality of their customer service, and their internal IT ********************.

    • Lisa B

      Date: 07/17/2023

      Could not be happier with this service AAAAA+++++. Very very knowledgable and very patient while teaching me about software. So happy, price is so competitive!!

    • George P

      Date: 07/17/2023

      The technician arrived on time, was very professional and courteous in his manner, and carefully explained each of the services of our Simply Safe system and how the different services related to each other. He was careful to review with us where to place each item of the system and completed the installation in less time than scheduled. We were impressed with his manner and efficiency and hope to work with him again for other installation projects.

    • Wallace H

      Date: 07/13/2023

      OnTech did everything as promised and ************** **** was an expert in his field. Very professional and provided tips on making our system work even better.

    • JASON D

      Date: 07/13/2023

      I did not have a good experience with OnTech. The job wasn't done right the first time by having a device that was either faulty or not installed correctly to my furnace. I am having a hard time getting them to refund me for the power connector that is no longer needed because my thermostat is now hired wired. Trying to speak to a supervisor has been difficult.

    • Linda T

      Date: 07/08/2023

      OnTech and ************** was great. On time, explained everything, thanks!!

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