Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,555 total complaints in the last 3 years.
- 1,137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/13/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Business Response
Date: 11/10/2022
November 8, 2022
*********************
105 ***********.
**********, ** 40324
Re: BBB Complaint #********
************ - ************
Dear **********:
On October 19, 2022, we received your complaint, dated October 13,2022, filed with the Better Business Bureau.
You said that you purchased a phone from a retail store on October 7, 2022, but you did not like its performance; therefore, on October 10, 2022, you returned to the store for a refund, but your request was denied although it was well within the seven-day return window.
When we spoke on November 8, 2022, you said that the issue was resolved with the exception that you were not put on the plan you were supposed to be on and it cost you an additional $20.00. I offered to apply a one-time credit of $20.00 to your account, which you accepted. You said you now consider the issue resolved.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
***************************************************************** /******* Better Business Bureau
************************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:10/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 28 of 2022, I order a ******* A03s for *****. Tracking # is 1Z52A2590304203209 The phone never was received. Upon checking the tracking number I found out the last it was being returned to the warehouse on August the 11th. I have gone to their chat place to talk to the customer representative and they confirmed it was in the warehouse and that I should wait 8 to 10 day's for a refund nothing happened. I contacted them again through chat . Again I was told to wait. After the third time I was told to speak to a live person the phone so I did. They in turn gave me this case # for a refund ********* on Sept 1 around 3 p.m. Nothing has happened. They say wait on computer to confirm warehouse received the phone. I give them the tracking number again, they look it up confirmed it there tell me to wait 8 to 10 day's. I call again complain, making sure they know I'm not happy asking what's going on and on Oct 3rd They give me a new case # *********. I still have no email's, no phone, no refund from this company. I keep being told to wait. I have been trying to get a refund for 2 months answering their questions. I'm told the phone is in the warehouse when they look it up, but then they tell me the computer says it's not. I keep telling them I never received the phone and that is the only tracking # I have for it. Why is it being so hard to get a refund for something I never received???Business Response
Date: 10/21/2022
October 21, 2022
Ms.*********************
2097 ************.
******,** 49336
Re: BBB Complaint # ********
************
Dear **************:
On October 13, 2022, we received your complaint, dated October 13, 2022, filed with the Better Business Bureau.
You indicated that you ordered a device on July 28, 2022, and paid $52.99; however,the order was not received. Upon checking the tracking number, you discovered that the order was returned to the warehouse on August 11, 2022. You stated that you have made several attempts to address this issue with agents and two cases were opened on your behalf. You requested a refund.
When we spoke by phone, I informed you that the tracking number you provided confirmed that your order was returned to the warehouse. I have processed your refund of $52.99. Please allow up to ten business days for processing and delivery.
We appreciate your feedback and your concerns will be shared internally with the appropriate personnel. We strive to provide excellent service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Monday Friday, 7:00 AM 3:30 PM MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Initial Complaint
Date:10/12/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Merchant that I have a dispute with is Republic Wireless.The original transaction date is October 11, 2021.There are two (2) original transaction amounts of $236.42 for a total of $472.84 for one year of prepaid wireless service for two separate phone lines.In March 2021, television provider Dish Network agreed to acquire Republic Wireless for an undisclosed price. Originally Wi-Fi networks were used as the primary data and connectivity source to the network, while the cellular network was used as a failover if no Wi-Fi networks were in range of the device. The model relied on a proprietary VoIP application for the Android operating system that has the ability to switch quickly between Sprint's CDMA mobile network or ********** GSM mobile network, free roaming, and WiFi, depending on which access network is available.In 2022, The Wi-Fi first calling method stopped being supported for new customers or phones purchased on the "bring your own phone" program, or for phones purchased from Republic Wireless. Since I had brought my own phone to Republic Wireless, the service I purchased was no longer available.Sometime in 2022, because I was unable to reliably make or receive calls the service became unreliable and worthless to me.July 31, 2022, I called Republic Wireless to cancel. I talked to ****. He opened one refund ticket for each phone line, for a total of two (2) refund tickets.************ Refund Ticket # ****** ************ Refund Ticket # ****** Refund Calculation as follows:Original Purchase date Oct. 11, 2021.Cancelled on July 31, 2022, which left a total of 71 days of prepaid service still left on the account.$236.42 / 365 Days = $.647 per day X 71 days remaining in contract = $45.98 per line, totaling $91.97 Refund owBusiness Response
Date: 10/20/2022
October 20, 2022
***************************
5597 *************************.
********, ** 85132
Re: BBB Complaint #********
A00496358 - ************
Dear ******************:
On October 13, 2022, we received your complaint, dated October 13, 2022, filed with the Better Business Bureau.
You stated that you purchased an annual service plan and you were heavily reliant on the Wi-Fi calling feature; when this was eliminated,your service became unusable. You requested that we issue a prorated refund for the time remaining on your plan, plus an additional $250.00 for your time spent dealing with this issue.
I attempted to contact you by phone at ************** on October 19 and 20, 2022, but I was unable to reach you or leave a voicemail. I also sent an email to ****************** with a request that you contact me.
Our records show that your service was active from October 11, 2021, through August 11, 2022, leaving 61 days unused on your annual service plan. I submitted a prorated refund of $79.02 ($39.51 per service line).Please allow ***** business days for processing.
Please note that Republic Wireless is unable to issue compensation for your time: your request for additional compensation is respectfully declined.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Republic Wireless
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/12/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Okay so this morning I contacted Boost Mobile through the mobile app through the chat and I talked to a girl named ******* at 10:00 I was kind of upset because my phone was off I did not get an email a message or email to my phone bill was to or anything like that I was trying to get an extension for my bill and so she was making like I can't seem like to me suggestions like to help so she asked me like was I having trouble with receiving phone calls messages and online or anything like that I told her yes and she proceeded to run my addresses that I usually am around one of them peeing on a tower that was messed up so she offered me 20 dollar credit which I never denied and there's no documentation supposedly both boost doesn't see it they don't even see me interacting with your name ******** they don't even want to even really take the time to search for it and to see it and I don't think that's right and so I was supposed to get problems for $20 credit that's what I wantBusiness Response
Date: 11/07/2022
November 4, 2022
Ms. ***********************
7118 **************.
*****, ** 68106
Re: BBB Complaint #********
********* -************
Dear **************:
On June 20, 2022, we received your complaint, dated June 20, 2022,filed with the Better Business Bureau.
You said that you spoke to an agent to request an extension on your payment date. During your conversation, they offered to apply a credit of $20.00 to your account; however, this was not done.
I attempted to contact you at the phone number and email address we have on file. You responded to the email and requested a call at that time;however, it was received after my business hours and I returned your call the next day and left a message.
The text message chain you included with your complaint does reference an offer of a $20.00 credit; however, it does not have a date stamp. Without this, I cannot associate it with a specific notation on your account. In addition, since the date of activation of your account (April 21, 2022), you have received a large number of credits, including one for $20.00. The number of credits applied to your account are well beyond what is normal for an account with your tenure. Therefore, no additional credit will be provided.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
cc: ****** /******* Better Business Bureau
************************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:10/12/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Business Response
Date: 11/07/2022
November 4, 2022
********************************************
616 ******************************************************* 46012
Re: BBB Complaint #********
************ ************
Dear ****************:
On October 13, 2022, we received your complaint, dated October 12, 2022, filed with the Better Business Bureau.
You said you ordered a SIM card from Boost Mobile, but then you decided not to activate the service. Although, you stated that your credit card was still charged for service on October 11, 2022.
I attempted to contact you at the phone number we have on file on November 3 and 4, 2022, but I did not receive a response to either message.
After reviewing your account records, I requested a refund to be issued for the $26.35 charged to your credit card on October 11, 2022.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 4:30 pm MT (M-F)
*************
***************************************************************** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:10/11/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18201094
I am rejecting this response because: I am including more information to further prove my claim. Included are screenshots of the e-mails I received as confirmation for payment, also further proving exactly what I paid for. I have also provided a phone number where I can be reached.
Sincerely,
*******************************Business Response
Date: 11/04/2022
November 4, 2022
**********************
2350 Cogic
*****,** 49120
Re: BBB Complaint #********
************ - ************
Dear **************:
On October 13, 2022, we received your complaint, dated October 11, 2022, filed with the Better Business Bureau.
You indicated that you placed an online order around July 28, 2022. You said you paid a total of $103.99 for a phone, a SIM card, and a month of service. You stated that you received a confirmation email regarding your order; however,you only received a SIM card and the phone did not arrive. You requested to be provided with either the phone or a refund.
My attempts to contact you by phone at ************** on November 2 and 3, 2022,were unsuccessful, and there was no option to leave a message. I also sent an email to ******************** with a request that you contact me.
In order to research your request further, we will need the order number provided when your purchase was made. Once I receive this information, we can continue to investigate the issue.
We strive to provide excellent service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Monday Friday, 7:00 AM 3:30 PM MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Business Response
Date: 11/21/2022
November 19, 2022
***********************
2*** Cogic
*****, ** 49120
Re: BBB Complaint #********
************ - ************
Dear **************:
On November 16, 2022, we received your rebuttal, dated November 15, 2022, filed with the Better Business Bureau.
You said you ordered an iPhone SE, a monthly service plan, and a *** card for $103.99 on July 28, 2022. You indicated that you have only received the *** card and you have not received the iPhone. You requested a refund.
A refund of $103.99 has been issued. Please allow up to 19 business days for processing.
We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the future.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am 4:30 pm MT
**************
***************************************************************** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/11/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently worked for boost mobile. was later terminated due to my child coming down with ***** and being the only person she has i was unable to come to work for 3-5 days i was informed this was ok however on the 3rd day of this leave. Management contacted me at 6;47 am via text terminating employment. i accepted that and carried on was employed the following day. However 2.5 weeks had past and pay day had came and went. i tried contacting all management and was removed from all means of communication with them. so i then had to contact management from another phone number to get a response he replied today is my off day . i then tried contacting hr who pretty much told me to contact the ****** department of labor. which i have also done. and will be seeking legal action if i am not paid promptly i will seek both loss wages and full wage for every day it has taken up until receiving my direct deposit pay at boost mobiles expense i have been asked to try reaching out one last time before moving forward which i have done as well as contact bbb.Business Response
Date: 11/04/2022
October 17, 2022
***********************
640 ***************.
*********, ** 67042
Re: BBB Complaint #********
************
Dear ************:
On October 13, 2022, we received your complaint, dated October 11, 2022, filed with the Better Business Bureau.
You said you previously worked for Boost Mobile and had not received your final paycheck.
I attempted to reach you at ************** on October 14 and 17, 2022, and I left two voicemails. I also emailed you at **********************.
In my last message, I informed you that our records do not reflect that you worked for Boost Mobile directly. As I advised you, Boost Mobile stores are independently owned and operated and are not under Boost Mobile directly. I requested that you contact me with the store address at which you worked.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:10/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am writing to express my frustration of trying to get my service working correctly. I purchased a 1 year plan promo . I was the wrong sim card to start and then sent a new sim card which got the phone partially working but it appears to only work on wifi. I called and was hung up on and told to wait 24hrs and still no service. Now the phone says no service and wont even work with wifi. I contacted online support via ******* and spent 2 hours with them and they ended by saying they could not resolve my issue and I needed to call the 800 number again. They refused to provide a refund and cant provide the service. I would appreciate any assistance getting this issue resolved.Business Response
Date: 11/07/2022
November 7, 2022
***********************************
PO Box 691232
Vero Beach, ** 32969
Re: BBB Complaint #********
************ - ************
Dear ************************:
On October 13, 2022, we received your complaint, dated October 11, 2022, filed with the Better Business Bureau.
You stated that you purchased an annual service plan, but you were unable to activate the service. You requested a refund for the $102.57 you paid for this service plan.
When we spoke by phone today, I advised you that a refund of $102.57 has been issued via check. Please allow ***** business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday Friday, 8:00 am to 4:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:10/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18199832
I am rejecting this response because: I no longer have the phone number they called as Boost Mobile removed it from me. The fact that they are claiming to try to reach me on a number I no longer have when they have my records and can clearly see the new number their business issued me leads me to believe that they are continuing to play games. Further, I received an email from someone with a similar claim, however, their email said they were from Dish Network - I replied to the email and asked why someone from Dish Network was contacting me, this Kellen person never responded or corrected the email. What you are seeing here is not what matches what I received on Friday Nov. 4, 2022 1:01pmGood afternoon,
I attempted to contact you regarding the BBB complaint you filed by calling **************. Unfortunately I was unable to reach you today. Please reach out by email or phone at your earliest convenience so we can discuss your complaint.
Thank you,
--
*******************************
Corporate Case Manager | Executive Escalations
Customer Retention | DISH Network
Monday Friday 8:00AM to 4:30PM MT
************I responded on Friday Nov. 4, 2022 at 1:42pm
Why is someone from DISH network reaching out? I'm forwarding this to the BBB as I believe this email to be a scam.
There has been no further contact. They are misleading you in their attempts to contact me.
Sincerely,
***************************Business Response
Date: 11/07/2022
November 7, 2022
*******************************
5723 **********.
************, ** 19138
Re: BBB Complaint #********
************ - ************
Dear ****************:
On October 13, 2022, we received your complaint, dated October 11, 2022, filed with the Better Business Bureau.
You stated that your phone number changed without your authorization. You requested that we recover it and apply it back to your account.
I attempted to contact you by phone at ************** on November 4 and 7, 2022. I was unable to reach you on both occasions, and I was unable to leave a message. I also sent an email to **************** with a request that you contact me.
Please note that I have been advised by one of our teams that your telephone number has been restored to your account. Please power cycle your device and ensure that the software is up to date.
Our records show that the telephone number was changed online after verifying your account with the four-digit PIN. We recommend that you change your PIN immediately to ensure that no further unauthorized action is taken on your account.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 11/17/2022
I can be reached at ************
Thank you
Customer Answer
Date: 11/29/2022
There has been no contact from Boost Mobile since the email that I received on Friday Nov. 4, 2022 at 1:01pm from ***************************;<**********************************>. They are lying to you. At this time, I desire to close my account and want a refund. This has been a truly horrible experience and I am disgusted with how they and interact with customers. Shame on them.
I provided a phone number in my previous response and have yet to receive a phone call from anyone at Boost *************)
***************************
Initial Complaint
Date:10/11/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18198857
I am rejecting this response because: I have been waiting for 38 days days to get my number activated. Do i need to wait for an year to get my number back??? I don't know why my number is ported to T mobile when I ported it to boost mobile. No one knows when I will get my number back. I absolutely discourage people from porting to boost mobile. You might loose your money as well as your phone number.
Sincerely,
*********************************** where my number is right now. I have been waiting for resolution from past 10 days. All the reps are useless No one is willing to help. I spent more than 30 hours in these 10 days talking to customer representatives. This is really causing me mental trauma. Even filed a complaint through FCC.Attaching the email i recieved from mint mobile confirming the number has been ported out.Business Response
Date: 11/08/2022
November 8, 2022
***************************************
3813 ******************., #***
*******, ** 38125
Re: BBB Complaint # ********
************ - ************
Dear ************************:
On October 13, 2022, we received your complaint, dated October 11, 2022, filed with the Better Business Bureau.
You stated that on October 1, 2022, you ported your number from Mint Mobile to Boost Mobile and you have not been able to get the service activated with Boost Mobile.
A review of your account reflects that this issue was previously resolved through the ********************************** Enclosed is a copy of our response.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
Enclosure
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************Business Response
Date: 11/18/2022
November 17, 2022
***************************************
3813 ******************., #***
*******, ** 38125
Re: BBB Complaint #********
************ - ************
Dear ************************:
On November 16, 2022, we received your rebuttal, dated November 16, 2022, filed with the Better Business Bureau.
You stated that you have been waiting 38 days to get your number activated and do not know why your number was ported to T-Mobile instead of Boost Mobile.
When we spoke on November 16, 2022, I explained that on November 15, 2022, we were able to recover your phone number and activate your Boost Mobile account.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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