Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,555 total complaints in the last 3 years.
- 1,137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 9/28/22 for $385.86 for a new phone and the order was marked delivered but was never delivered by **** I was present when the truck pulled up on my street and the driver never got out at my house. I contacted Boost Mobile as soon as the customer service opened and told them. They told me to open a case with *** and they would as well and they would resolve it within 24 hours. I contacted them 24 hours after submitting my case with *** and they said I had to submit a police report so they could lock the device and ship a new one. I did as they asked and then followed up 24 hours later and they told me they had to wait for *** to resolve their case, which would take ***** more hours. Its been over 72 hours and Boost mobile still has not resolved my missing package and the *** case still says pending investigation.Business Response
Date: 11/03/2022
November 2, 2022
*****************************
556 *******., Apt. 3
*******, ** 94609
Re: BBB Complaint #********
********* - ************
Dear ******************:
On October 11, 2022, we received your complaint, dated October 10, 2022, filed with the Better Business Bureau.
You stated that you purchased a phone from Boost Mobile; however,the device was never delivered despite the tracking information showing that it was delivered. You requested a refund for this purchase.
When we spoke by phone on October 27, 2022, I advised you that I have reached out to one of our teams to explore the status of this refund. I have not yet received a substantive update; however, they continue to be in touch regarding this issue. I will update you immediately as further information is made available.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday Friday 8:00 am to 4:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:10/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When i log into my Boost mobile account and look up my text/call history, it shows false information. Also it shows that i have been texting my phone number from my phone number like as if i have been texting myself and that is false. Also texts that are incoming to my phone are showing as outgoing texts like as if i sent a text that i did not send. Lastly i called to change my voicemail password and the operator kept repeating the password rules like as if i was changing it wrong. It kept telling me i cant use consecutive numbers but i wasnt. Finally after a few tries, I was able to change my password successfully but i had to keep listening to the operator prompting me to change it, like make me keep making different passwords over and over again. Please look into this matter. I feel someone from boost is possibly trying to hack into my account or someone is trying to listen to my voicemails and thats why that system kept prompting an error message like that. Also here is two photos attached with an example of what i mean about the texts.Business Response
Date: 11/03/2022
November 2, 2022
**************** ************************************************************************* 10604
Re: BBB Complaint #********
********* - ************
Dear ****************:
On October 11, 2022, we received your complaint, dated October 10, 2022, filed with the Better Business Bureau.
You indicated that the information shown in your text and call history on your online account is incorrect. You also said you felt that someone was trying to access your voicemails.
Please note that Boost Mobile agents cannot access your voicemails nor are they able to prompt the system to make you change your password.
Our records indicate that you updated your online account information on October 7, 2022.
Boost Mobile lists the phone number of the sender but not the phone number of the receiver of text messages for the sake of privacy. The examples you provided show how text message records should show in our system.Similarly, our system enforces password rules to ensure that customer passwords are strong enough to protect their accounts.
While we sincerely regret any confusion this issue may have caused, our records do not indicate that anyone from Boost Mobile has made any attempts to access your account inappropriately or incorrectly.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/09/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I been with boost mobile for 11 years I'm not sure what's going on now. I was told I couldnt get a certain plan then what was promised to me then I show them messages that showed how they would also give me a courtesy credit. Once I get the situation finally escalated, after they lied several times saying they escalated the request. They tell me I couldn't get a credit or my plan changed. My issue still has not been resolved so I will be going to another phone company.Business Response
Date: 11/04/2022
November 3, 2022
*********************************
7524 *************.
********, ** 29209
Re: BBB Complaint #********
********* - ************
Dear ****************:
On October 11, 2022, we received your complaint, dated October 9, 2022, filed with the Better Business Bureau.
You said that you were offered a plan, but then told you could not have it. You also said you were offered an adjustment, but did not receive any.
I attempted to reach you at ************** on November 2 and 3, 2022, and I left one voicemail. On my second call, I was not prompted to leave a message. I also emailed you at *******************************.
A review of our records indicate that you requested the $25.00 plan. However, as our agents explained, that plan is for new customers only, so were unable to apply it to your account,
Our records indicate that you received a $10.00 adjustment on October 3, 2022, and do not reflect any other credit offers.
We sincerely regret any confusion this issue may have caused.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/07/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18184489
I am rejecting this response because:Over the past five months, we have tried to send port requests more than a dozen times to Republic Wireless from two different carriers (US Mobile and ************ and somehow Republic Wireless is not receiving port-out requests from either of those carriers. I have been on 3-way calls with both Republic and the other carrier (each of them) several times, trying to fix the issue in real time. No matter how many port-out requests are sent from either of those carriers, Republic does not seem to receive them. Furthermore, even when we make the request from the other carriers' side (for instance, from Mint), the information provided by Republic Wireless inevitably ends up in a rejected port-out request (the same error comes every time, even when we make the request with Republic's customer service on the phone with us, validating the information). I am willing to have another 3-way call with Republic if necessary to show exactly all of the steps we go through every single time.
The conclusion that the Republic porting department came to is that there is some sort of technical issue on the Republic side, which has not yet been figured out. For further context, please see the ticket numbers:
# *** **** ; # *** **** ; # *** **** ; # *** 273 - these are all ticket numbers tied to this issue. I can provide more information if necessary, and would be happy to talk. All of the steps that are being alluded to in the response you sent me, we have tried more than a dozen times over the past five months.
my issue seriously. A phone number is not property of Republic Wireless, and I do not consent to them keeping it - from what I have read from the **** the phone number is the legal property of the person paying for it, who is myself. I'm not willing to just "let it go" as I've been advised by several of the customer service agents, who clearly just want to hang up after we've been on the phone together for several hour periods of time (once I was on the phone for over 5 hours with no progress made). This should be a technical issue, with a technical solution that only Republic can solve from their end. All I want is for my phone number to be ported over, so that I can get on with life - I'm not asking for any sort of compensation or anything, just please give me back my phone number.
Sincerely,
*******************Business Response
Date: 10/11/2022
October 10, 2022
Mr.*******************
3514 **********.
********,** 97202
Re: BBB Complaint #********
A00198299 - ************
Dear ****************:
On October 10, 2022, we received your complaint, dated October 7, 2022, filed with the Better Business Bureau.
You said that due to your new phone not being compatible with the Republic Wireless network, you switched to ************ but Republic Wireless would not cooperate in the porting process.
The carrier you are switching service to must initiate the port-out process, and our records did not find a port-out request from any carrier.
Please note that the ********************************* (FCC) regulates phone number portability and Republic Wireless strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account from where the number is being ported. This information may include but is not limited to account number, account holder's name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: 8:00 am 4:30 pm MT (M-F)
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Business Response
Date: 10/20/2022
October 19, 2022
Mr. *************************
3514 **********.
********, ** 97202
Re: BBB Complaint #********
A00198299 -************
Dear ****************:
On October 18, 2022, we received your rebuttal, dated October 18,2022, filed with the Better Business Bureau.
You maintain that over the past five months you have attempted and failed to port your phone number from Republic Wireless to multiple carriers.
When we spoke on October 19, 2022, I informed you that our ************************* has confirmed they have not received any port-out requests. They requested that you provide your account number, **********, and the port out PIN, ******, to your new carrier and have them submit another request, and you agreed to do this. Please contact me once the request has been submitted so I can monitor its progress.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
cc: ****** /******* Better Business Bureau
************************************************************************************************************************************************************* 80210
*****************************Customer Answer
Date: 10/29/2022
Complaint: 18184489
We again attempted to transfer out my phone number using the information given. This was on 10/25, I believe, and I left a message on your recorder telling you when that happened. Again, the transfer was unsuccessful for the same reasons that we've been running into since June.
Sincerely,
****** ******Business Response
Date: 11/04/2022
October 19, 2022
Mr. *************************
3514 **********.
********, ** 97202
Re: BBB Complaint #********
A00198299 -************
Dear ****************:
On October 18, 2022, we received your second rebuttal, dated October 18, 2022, filed with the Better Business Bureau.
You maintain that over the past five months you have attempted and failed to port your phone number from Republic Wireless to multiple carriers.
When we spoke on October 19, 2022, I informed you that our ************************* has confirmed they have not received any port-out requests. They requested that you provide your account number, **********, and the port out PIN, ******, to your new carrier and have them submit another request, and you agreed to do this. Please contact me once the request has been submitted so I can monitor its progress.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
cc: ****** /******* Better Business Bureau
************************************************************************************************************************************************************* 80210
*****************************Business Response
Date: 11/18/2022
November 18, 2022
Mr.*******************
3514 **********.
********,** 97202
Re: BBB Complaint #********
A00198299 - ************
Dear ****************:
On November 22, 2022, we received your third rebuttal, dated November 17, 2022, filed with the Better Business Bureau.
You rejected the response to your previous complaint because you have completed all tasks and the port-out request still fails.
We thoroughly researched this matter, and, to date (and with our previous efforts at review), Republic Wireless still has not received an open port request that can be confirmed;therefore, the port out of your number has not occurred.
Please provide your new carrier with account number ********** and Port-Out PIN ****** to initiate the port-out request. It is also recommended that, once the request is submitted, you and your new carrier conference in Republic ************** at **************, and have the call transferred to NPC to expedite the process.
Please Note: The Port-Out PIN will expire on November 25, 2022, at 12:41:14 pm.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
cc: ****** / ******* Better Business Bureau
*************************************************************************************************************************************************************** 80210
*****************************Customer Answer
Date: 11/10/2022
Complaint: 18184489
I am rejecting this response because:I have finished with all the tasks listed. They ended up exactly like all of the other times it was tried over the past 6 months. We made an attempt to transfer the number over, given the **** and when that failed I called the number listed and left a recording. If you need the exact date and time that I left the recording, I can give that for your records.
Sincerely,
*************************Customer Answer
Date: 12/07/2022
Better Business Bureau:
After seven months I have given up on this.
Sincerely,
*************************Initial Complaint
Date:10/07/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 30, 2022, I tried to redeem a $35 Reboost card by phone with Boost Mobile to keep my pay as you go service plan going by October 6, which is when my next month for service renewal would begin. For some reason, the *** of the ************************ card didnt go through. I didnt realize that, though, and I threw away the Reboost card and the original receipt of purchase. When my phone service was cut off on October 6 because Boost said I didnt renew my service plan yet, I called boost mobile. The representative I talked to first said Boost has no record of me calling on September 30 at 7:45 p.m. to redeem the Reboost card Id bought earlier that day that apparently didnt go through, even though my own phone history on my phone has logged that phone call. Boost claims it has no record of any pin I tried to redeem by phone, either. Boost says I have to provide proof of purchase with a receipt for Boost to resolve the issue at all for me. I just sent Boost by its online help chat (after talking to two more reps on the phone) a pic of my original receipt that I was able to access through the digital coupon app of the Kroger location I purchased the Reboost card from, but Boost still claims it cant help me without the pin of the ************************ card. The Kroger store I bought the Reboost card has a policy that all sales are final with prepaid wireless cards, and refunds need to be obtained from the companies of the cards themselves. Boost has also told me to try to obtain a refund from my bank, but its actually Boosts responsibility to refund me and not my bank. I just need this issue finally resolved.Business Response
Date: 11/04/2022
November 3, 2022
*******************************
801 *************.
***************, ** 53172
Re: BBB Complaint #********
********* - ************
Dear **************:
On October 13, 2022, we received your complaint, dated October 7, 2022, filed with the Better Business Bureau.
You said that you purchased a Re-Boost card and applied it towards your account on September 30, 2022, but you were not credited. You requested a refund.
A review of our records does not reflect a payment was applied toward your account on or around that date. Additionally, without more information, which you indicated you no longer have, we are unable to verify that the card in question was not used elsewhere, hence our requests for the Re-Boost card number and PIN.
While we sincerely regret any inconvenience this issue may have caused, we are unable to provide a refund for this issue.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/07/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18173196
I am rejecting this response because: I do not have a boost mobile phone nor service through boost mobile I don't need or want a protection plan. I took my daughters phone into the boost mobile store in **********, IN to get the screen replaced upon getting the phone back she broke the screen again and prior to taking the phone into the store I had changed the screen 3 to 4 other times myself. All metal slide pieces and screws were taken out and replaced by me I know for a fact. So upon receiving the phone back from this store she had yet again broke the screen where I went to replace it again and seen that these items were not replaced from the last screen fix in which that was from the boost mobile store in **********, IN. I was never asked upon dropping phone off to have a protection pan or anything of that nature what so ever and being a well known business you would think that your workers would be reliable and honest. In this case it didn't happen. So I am again asking to be reimbursed the amount or the metal slides and screws be replaced that your company did not put back in the phone after replacing the screen to the phone. I don't believe I am asking for much at all besides to give back what is mine for you are a business and this isn't how you run a business and or keep customers happy at all. Thanks
Sincerely,
***********************d to ask me, If I knew how to do the replacement why was it brought to him? Although this question was meaningless I still answered, bc I replaced the screen 5 other times and told my daughter i wouldn't again& her gma paid to have it done. Now here I am back in the phone to replace again and he was the last one inside the phone & the parts are no longer in there.. He again states, I return the phone how it comes I have like 500 of those pieces but can't just give them to u. U would have to buy them. My response was of course u have 500 of them bc u steal everyone's & then resell them. I am asking for these parts (2silver plates that hold ribbon cables down & 7 screws) be replaced and or $11.76 be reinbursted to me for the reodering of the product from amazon because of his mistake. Customer satisfaction guaranteed is something to rememeber when running a business and honesty so just do the right thing and return the pieces to my iPhone 11 that belong in it. ThanksBusiness Response
Date: 11/07/2022
November 4, 2022
***************************
927 *******.
**********, ** 46947
Re: BBB Complaint #********
************
Dear **************:
On October 13, 2022, we received your complaint, dated October 7, 2022, filed with the Better Business Bureau.
You said you sent in your iPhone 11 to have the screen replaced. You indicated that the phone was missing parts after the repair. You requested replacement parts or an $11.76 reimbursement for the cost of the parts.
Boost Mobile offers optional phone protection through Likewize (formerly Brightstar). Once a claim is filed, customers are required to pay a non-refundable deductible of $20.00, $50.00, $100.00 or $175.00 (based on the device type) if the claim is approved. Customers are eligible for two approved claims within a 12-month period beginning on the date of the first replacement. Other exclusions and conditions may apply. For complete program details, please visit www.myphoneguardian.com or call ****************.
At this time, we advised you to contact the company that repaired your phone for further inquiries.
Boost Mobile appreciates your business and we thank you for your continued loyalty.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday, 8:00 am 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Customer Answer
Date: 11/16/2022
Boost Mobile
1230 East Broadway Street
**********, ** 46947
Customer Answer
Date: 12/20/2022
Complaint: 18173196
I am rejecting this response because:
I came into the store personally and asked for this same request and you yourself denied that to me. U proceeded to call me a liar and state that the phone was returned in the co diction it was recieved. Prior to u fixing the phone I did the screen replacement 3 times myself and I know I put all the pieces back so I refuse to be told differently by you because no one else has ever opened the phone besides you. So once again I came to the store and tried to be respectful and ask back what was mine u told me to leave your store so I did. Now we are here and again I am asking for the parts back for my iPhone 11 and or reimbursed for the amount previously stated. I honestly feel as though reinbursting me would be the better option seems how I have already bought the new pieces for the phone. I am attaching pic file of my order for this.
Sincerely,
***********************Business Response
Date: 12/20/2022
December 16, 2022
***************************
927 *******.
**********, ** 46947
Re: BBB Complaint #********
*************
Dear **************:
On November 30, 2022, we received your rebuttal, dated November 29, 2022, filed with the Better Business Bureau.
You said that you had your iPhone 11 sent in to be repaired but when the phone was returned, there were missing parts.You maintain your request for the parts to be replaced or for an $11.76 reimbursement.
Please be advised that Boost Mobile stores are independently owned and operated; as such, they maintain their own phone inventory and set their own return and exchange policies. Additionally, we advised you to contact the location that repaired your phone for future inquiries.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:10/07/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm having issues with phone running slow I bought data but they said it was internal on phone I went to boost they said I needed new phone I spent 300$ and issue still happening I'm upset and mad I even have wifi and phone still acting slow so what is the problem told me to buy new phone I just need my phone to run faster it just started doing this new phone won't stop making clicking noise when I text I took down there they can't fix I want these issues fix WOULDNT HAVE BOUGHT NEW PHONE IF WASNT GONNA FIX PROBLEM NO ONE KNOWS HOW to fix my problem need this fixed I can't do nothing without phone going slow she told me to buy new phone I spent 300$ and phone still acting upBusiness Response
Date: 11/09/2022
November 9, 2022
*********************************
2003 **********.
***********, ** 37407
Re: BBB Complaint #********
********* - ************
Dear ****************:
On October 13, 2022, we received your complaint, dated October 7, 2022, filed with the Better Business Bureau.
You said your phone has been running slowly. You stated that you were instructed to purchase a new phone, but the new phone is also running slowly. You requested a refund.
A review of our records shows we received only one call regarding this issue after you activated your new phone. You activated it on October 4, 2022, and we received a call for troubleshooting on October 7, 2022.
Please note that Boost Mobile stores are independently owned and operated, so we are unable to provide refunds for devices purchased through stores. Additionally, we offer a seven-day return window, which has passed for your device. You may contact the store through which you purchased the device to see if they are able to make an exception, but Boost Mobile is unable to refund your purchase.
We urge you to contact us directly if you are still experiencing technical issues. You may also wish to contact ********* as the issue may be something internal to the device itself.
We sincerely regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:10/07/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They owe me $50 they not refund my $50Business Response
Date: 11/03/2022
November 2, 2022
***********************************
16864 *************.
***********, ** 60477
Re: BBB Complaint # ********
********* - ************
Dear **************************:
On October 7, 2022, we received your complaint, dated October 7, 2022, filed with the Better Business Bureau.
You stated that Boost Mobile owes you $50.00. You requested a refund.
A review of your account reflects that this issue was previously resolved through the ******** ************************* Enclosed is a copy of our response.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
Enclosure
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Initial Complaint
Date:10/06/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18179561
I am rejecting this response because:
Sincerely,
***********************et it reactivated. She tells me no but the manager in the store told me that I could but the cheapest way would be to call them to do it to cut down on the fees. Which paying isnt a problem. But to have a child with a disability that clearly doesnt understand what going on and NO ONE cares about the fact that he cant talk or text. And cant explain to me how hes having all these conference calls. All the reps Ive talked to a customer service was very rude. All I wanted was my son number changed and the service reactivated. Ive been with them for years and pay faithfully every month. But this is by far the most discriminating thing Ive ever seen. They dont care if hes disabled or not. He clearly dont know how to talk or text. Its a slap in the face to suspend his line for this. Even after and explanation. Ill definitely be moving my service else where. And file a discrimination suit against boost mobile!!!Business Response
Date: 11/01/2022
October 31, 2022
***************************
201 *************.
*********, ** 32505
Re: BBB Complaint #********
********* - ************
Dear **************:
On October 7, 2022, we received your complaint, dated October 7, 2022, filed with the Better Business Bureau.
You stated that your account was disconnected without your authorization. You requested it be reactivated.
A review of your account activity shows that it was in violation of our terms and conditions. To review our Acceptable Use Policy,please visit https://www.boostmobile.com/about/legal/terms-conditions/product-terms-conditions.html.
For any additional concerns regarding this issue, please email ***********************************.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
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