Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,554 total complaints in the last 3 years.
- 1,137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18240833
Because I didn't order a family plan for no 120 dollars a month and they had auto pay.II called boost mobile about a week ago and asked them to put my due date back to the 18th of each month.I been with boost mobile for about 3 years and this has been my due date.Until someone changed it.When they took the 120 out of my banking account that was my bill money that didn't get paid on time.Now my phone was turned off on the 17th of this month.My job couldn't call me this morning so I missed work.I just called boost mobile and asked why my phone off.They said because my phone bill waa due on thec17th .The 17th of September is when the family plan was order. Now I'm with out a phone. This is not fault.I missed work.I can't afford to be missing work. I still haven't caught on that bill.Now this
I am rejecting this response because:
Sincerely,
*********************************e some lady hung up in my face my phone was turned out this morning and my telephone bill was paid with the money they took out of my banking account.Now my bank account is over drawn.I did not order no family plan and I have a code u need to order anything. Someone from boost mobile did fraud on my account with boost mobile. So I asked where are who pick up are where did u send these phones because I don't have them they gave me the last for digit of a phone number 9095.This sat me back on all my bills.This has set me back now my bill today can't be paid.Business Response
Date: 11/14/2022
November 12, 2022
Ms. *********************************
13126 ************.
*******, ** 90222
Re: BBB Complaint #********
********* - ************
Dear ********************:
On October 19, 2022, we received your complaint, dated October 18, 2022, filed with the Better Business Bureau.
You said a family link was created on your account without your consent, resulting in a $120.00 charge. You requested a $120.00 refund.
Our records indicate that you called on October 18,2022, and the family link was severed. Please be advised that your normal monthly rate is $50.00 and a $70.00 refund was processed in the interest of customer service.
******************** has strong security measures in place to protect customer information on our network. If you believe your account has been compromised, it is advised to update your pin number, which can be done through the Boost Mobile app on your phone.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Business Response
Date: 12/07/2022
December 3, 2022
Ms. *********************************
13126 ************.
*******, ** 90222
Re: BBB Complaint #********
577235292 - *************
Dear ********************:
On December 1, 2022, we received your rebuttal, dated December 1, 2022, filed with the Better Business Bureau.
You expressed further concern with the interruption of your Boost Mobile service.
Our records show that a payment of $120.00 was received on October 17, 2022. Since this was an overpayment, we refunded $70.00 on October 18, 2022, and we kept $50.00 to cover the month of service. Your service was interrupted on November 18, 2022, because we did not receive a payment for the upcoming month of service.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday Saturday, 8:00 am -4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:10/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since January 27, 2022 I been paying for an family plan that I did not approve. I was paying $87 monthly dollars for my phone number ************** and $50 for another number ************** a number I did not know was connected to my account. I had spoken to a boost agent about this and they informed me that it was add at an store, and was paid with cash. I had told them I do not pay my boost bill at the store, my bill was always paid by debit card online. I explain to them I did not even know the number on my account, and that I would like a refund because I did not approve this. I also told informed them I thought my bill was that high because of my boost up, until I decided to look at my boost up contract and found that I only pay $30 monthly for boost up, $7 for insurance, and $50 for service. I was told that they only take the number off and not give me a refund that I need to go to the store that they said it happened at. I went to the location they gave me and it was closed down. I call boost back explain the situation, and I was even if I did not approve it I could not ************* in the amount of $400 for that line that was add to my account without approval.Business Response
Date: 11/11/2022
November 11, 2022
*********************
380 ***********.
*****, ** 44320
Re: BBB Complaint #********
********* - ************
Dear ****************:
On October 19, 2022, we received your complaint, dated October 18, 2022, filed with the Better Business Bureau.
You said that you did not authorize the secondary account linked to yours, and you requested a refund for all payments made to it.
A review of our records shows that you initiated Boost Up installment billing for your device on January 27, 2022. On that day, you agreed to pay $30.00 per month for 18 months for a ******* Galaxy S21.
On January 29, 2022, we received a Family Plan link request. Please note that the caller was able to provide the *** to the account. Additionally, we sent a SMS text to your phone and the line being added to your Family Plan. You were also texted when the secondary line accepted the Family Plan.
As you were aware of the amount you would pay for your Boost Up agreement each month and you did not notify us of any disparity, and as you were notified of changes to your Family Plan, but did not contact us in a timely manner about this error, we are unable to provide a refund for this issue.
Please note that your account is currently suspended, so changes cannot be made. Once you restore your service, the secondary line can be removed from your primary account.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/17/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18234596
I am rejecting this response because:All of these things have been covered before over multiple calls. This phone doesn't have the **** or data profile options. The *** card states this phone is still locked to Boost Mobile. ****** Fi states this phone is still locked by my provider, which is Boost Mobile.
Sincerely,
*****************************Business Response
Date: 10/28/2022
October 27, 2022
********************************
10403 **********.
*********,** 98664
Re: BBB Complaint # ********
********* - ************
Dear ********************:
On October 19, 2022, we received your complaint, dated October 17, 2022, filed with the Better Business Bureau.
You stated that you purchased your device in full and requested that your device be unlocked.
Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
A review of your account reveals that your device was activated on October 18,2021, and has been unlocked in our system.
In order to ensure that this process is finalized on your end, please complete the following steps:
Ensure the *** card remains in the device (removing or replacing the *** card will cause the unlock request to fail).
Ensure the device is powered on and within the Boost Mobile network coverage area, or at minimum connected to a Wi-Fi network.
Upon receiving notification that the device is unlocked, check the **** unlock, as follows: Go to Settings > System > System updates > **** unlock, or go to Settings and search for **** Unlock. Tap **** unlock for a settings refresh.
If **** unlock is not available, try updating the data profile as follows: Go to Settings > System > System updates > *********** Profile.
Please note that performing an ##RTN# function on an Android device will re-lock the device to ********************.
We strive to provide excellent service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Monday - Friday 7:00 AM - 3:30 PM MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Business Response
Date: 11/08/2022
November 8, 2022
*********************************
10403 **********.
*********, ** 98664
Re: BBB Complaint #********
********* - ************
Dear ********************:
On November 4, 2022, we received your rebuttal, dated November 3, 2022, filed with the Better Business Bureau.
You stated that your device is still locked and your SIM shows that it is still locked by Boost Mobile. You also stated that your device does not have UICC or data profile options.
Boost Mobile will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
Our records show that your request has already been granted;please ensure your phone is powered on with the Boost Mobile SIM card inserted.
Please note that unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it.Additionally, unlocking a device may enable some functionality of the device,but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
If your phone does not have UICC or data profile options,please reach out to the devices manufacturer directly.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:10/17/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
***************************************************Business Response
Date: 10/27/2022
October 26, 2022
*******************************
550 Main St., Apt. 201
**********, ** 18080
Re: BBB Complaint #********
************
Dear ********************:
On October 20, 2022, we received your complaint, dated October 28, 2022, filed with the Better Business Bureau.
You stated that you purchased a phone online, but you returned it immediately upon delivery. You were advised that you would receive a refund once the phone was returned, but you have not. You requested a refund of $84.79 for this purchase.
When we spoke by phone on October 20, 2022, I advised you that I contacted one of our teams to confirm the receipt of your device and any refund status. I will reach out to you once that information becomes available.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/17/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company sent email on may of 2022 stating 3g ** phones were obsolete and that the phones will need to be replaced. We went to the store August 2nd 2022 they stated they would give us 250 credit due to upgrading the phone due to the phone being obsolete went to the store 8 times they attempted to get new phone activated after 8 times of them giving me the run around and stating the called corporate. Stating they have no idea what the issue was to activate the phone. We got tired of calling and getting g the rub around so decided to call corporate on October 14th 2022 at 3pm and talked to corporate and they had no idea what was going on. At this point I want the 250 credit back or a new phone replacement so I can have a working phone.The store is ***************** Boost mobile *************************************** **** *************** a ************Business Response
Date: 11/14/2022
November 9, 2022
Ms. ****** Lorden
3650 ************
********, ** 21009
Re: BBB Complaint #********
********* - ************
Dear ****************:
On October 19, 2022, we received your complaint, dated October 19, 2022, filed with the Better Business Bureau.
You said you visited a retail store on August 2, 2022, and you were told you would be given a $250.00 credit due to your phone being obsolete; however, the new phone could not be activated and after eight visits to the store, nothing has been resolved. You requested the $250.00 or a replacement phone.
As I stated during our conversation on November 9, 2022, Boost Mobile retail stores are authorized third-party dealers that are independently owned and operated. Boost Mobile has no authority over how they set their policies, procedures and offer programs, such as account credits. Therefore, I cannot issue the $250.00 credit.However, if you are not able to resolve this issue with the store itself, I will give you a credit to use toward the purchase of a new phone on boostmobile.com. This must be done through Boost Mobile directly and cannot be used at a retail store, and you will need to have a credit/debit card available at the time of purchase.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
cc: ****** / ******* Better Business Bureau
*************************************************************************************************************************************************************** 80210
*****************************Initial Complaint
Date:10/16/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On august 25 I ordered a phone and plan but when I received it I was unable to activate. **************** told me they couldnt do anything to take it into a store. When I went into the store in ***********,********* the lady rudely told me she had nothing to do with an online purchase she would only sell me a new plan and charge me for a sim and activation fee. I then called customer service for a refund for the original $40+ that I was charged for a plan I couldnt use as well as for the activation I would have never had to pay. After dealing with several people a complaint was finally filed and said it would be 20 days until I received funds. It has been well over that and every time I call they say 24 to 48 hours until funds are sent. Idk what kind of scam you guys are running but this is not the only your time Ive heard of this I think you just got people will get tired of dealing with it and you keep the money I truly believe you should be investigated for fraud. And yourBusiness Response
Date: 11/10/2022
November 8, 2022
**************************
N9345 **********.
********, ** 54979
Re: BBB Complaint #********
************ - ************
Dear ************:
On October 19, 2022, we received your complaint, dated October 16, 2022, filed with the Better Business Bureau.
You said that on August 25, 2022, you ordered a phone and calling plan online. However, you were unable to activate it, and you were advised to visit a retail store. The store representative told you she could not assist you with an online order and could only sell you a new plan and SIM card then charge an activation fee.
As stated in my voice message and email on November 8, 2022, I was able to locate the original,non-activated account (************), which does show a payment of $93.61. I requested a refund to be issued.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 4:30 pm MT (M-F)
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:10/14/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/14/22 I called to retrieve my account # as I am switching phone companies, I was denied the right to this information. I have been a customer since 2018 and was appalled at the customer service that I received. I spoke with two different supervisors one ******************** wont include his Id # who hung up on me, and another *** who talked over me the whole conversation. Needless to say I never received my account number, after four years of being a loyal customer I will never give ********************** another dime of my money.Business Response
Date: 10/28/2022
October 27, 2022
**********************************
2017 ***************
*******,** 30314
Re: BBB Complaint # ********
********* - ************
Dear ****************:
On October 19, 2022, we received your complaint, dated October 14, 2022, filed with the Better Business Bureau.
You stated that you contacted an agent on October 14, 2022, and attempted to obtain your account number to switch providers. You said you contacted two supervisors and you were denied this information.
A review of your account reveals that when you contacted agents on October 14,2022, to request your account number, you informed the agents that your device was unable to receive calls. In an attempt to prevent fraudulent activity, our agents are required to contact the customer at the ******************** phone number to provide this information. As you were unable to complete this process, you were referred to a local store for assistance.
The review of your account confirmed that per your request, your service was ported to another provider on October 15, 2022.
We strive to provide excellent service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Monday Friday, 7:00 AM 3:30 PM MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Initial Complaint
Date:10/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I ordered a ******* a53 5g oct,06,2022 received it oct,13 when i tried to activate it it wouldn't let me transfer my current phone service to my new phone so i called customer service they told me the phone was locked which i couldn't understand because I ordered the phone brand then I asked why is it locked, I was told it was stolen now i have to wait 72 hours for them to change the status I'm frustrated by this I've just received the phone only to find out i cant use it I should receive more than a 10$credit I don't want money just my phone i paid for to workBusiness Response
Date: 11/07/2022
November 7, 2022
*********************************
122 *****************., Apt. 2
******, ** 07104
Re: BBB Complaint #********
********* -************
Dear ******************:
On October 14, 2022, we received your complaint, dated October 14,2022, filed with the Better Business Bureau.
You said that you purchased a ******* A53 5G phone, but you could not activate it because of its lost/stolen status.
You and I exchanged email messages on November 4 and 5, 2022, and you confirmed that the issue has been resolved and the phone is now working on your account.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
***************************************************************** /******* Better Business Bureau
************************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:10/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new phone on March 13, 2022 for $212, then was hospitalized for some months. When I came home on September 8, 2022 I set about to activate the new phone. I wanted a different phone number other than my existing Republic phone number. I called and placed this request at least 3 times, speaking to a supervisor during the last try. Although I was encouraged that this was no problem and was actually given a new phone number twice, the actual change never took place. After calling several times I gave up on this. I ordered alternate phone service through another carrier that sent me a *** card to begin this service. The *** card would not work because the new Republic phone was locked. I was told that there would be no problem asking Republic to unlock the phone so I could at least use my new phone purchased from Republic. Once again, I was assured by Republic customer service that this would not be a problem and that the unlocking of the phone would be scheduled. Once again, the phone was never unlocked. Unfortunately I had to purchase another phone to get the new phone number and service I needed.Business Response
Date: 10/17/2022
October 17, 2022
*********************
441 High Rd.
Bensalem, ** 19020
Re: BBB Complaint #********
************
Dear ************:
On October 14, 2022, we received your complaint, dated October 14, 2022, filed with the Better Business Bureau.
You requested your device be unlocked.
Republic Wireless will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
Our records show that your unlock request has previously been granted; please ensure your phone is powered on and the Republic Wireless SIM card is inserted. If your phone requires a Master Subsidy Lock (MSL) PIN, please use ******** when your device instructs you to do so.
MSL refers to providing a specific code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it.Additionally, unlocking a device may enable some functionality of the device,but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Republic Wireless
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I plan on traveling overseas. I need to make sure my phone will work since I been informed to get it unlocked for it to work. I need someone to assist since I being transferred too much. My account number is ************.Business Response
Date: 11/07/2022
November 4, 2022
*******************
*************
********, ** 77407
Re: BBB Complaint #********
************ - ************
Dear *******************:
On October 14, 2022, we received your complaint, dated October 13, 2022, filed with the Better Business Bureau.
You indicated that you plan on traveling overseas, and you requested your device be unlocked to use during that time.
Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
A review of your account reveals that your device was activated on March 25, 2022, and is not currently eligible to be unlocked. We strive to provide excellent service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Monday -Friday 7:00 AM - 3:30 PM MT
**************
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*********************
Boost Mobile is NOT a BBB Accredited Business.
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