About
Important information
- Additional Info:Ent Credit Union is a 2005 recipient of the BBB of Southern Colorado's Excellence in Customer Service (EICS) award. EICS uses Malcolm Baldrige-like criteria to evaluate and recognize businesses that demonstrate excellent customer service.
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Ent Credit Union
“On March 3, 2022, Ent Credit Union entered into an Assurance of Discontinuance with the Attorney General of Colorado. The Assurance settles allegations Ent Credit Union failed to refund all or a prorated amount of the unearned GAP premiums. Ent made payments in 2020 to affected customers before the Administrator had contacted the business. Terms of the Assurance, Ent Credit Union, agreed to repay unearned GAP premiums to Coloradans totaling over $5.16 million. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://coag.gov/app/uploads/2022/03/2022.03.03-Ent-AOD-Fully-Executed-with-Ex-A.pdf .”
Overview
Headquarters
Ent Credit Union
11550 Ent Pkwy
Colorado Springs, CO 80921-4274
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 4/1/1985
Years in Business: 68
Business Details
- Local BBB:
- BBB of Southern Colorado
- BBB File Opened:
- 5/7/1957
- Business Started:
- 5/7/1957
- Business Started Locally:
- 5/7/1957
- Business Management:
- Ms. Sara McKinney, General Counsel
- Mr. Brian Rowedder, Marketing Director
- Number of Employees:
- 801
Additional Contact Information
- Customer Contacts
- Ms. Sara McKinney, General Counsel
- Ms. Carrie Butierres, Executive Admin Assistant
- Additional Phone Numbers
- Other Phone: (800) 525-9623
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Other Resources
- Colorado State Banking Commission
1560 Broadway #1175
Denver CO 80202
Phone Number: (303) 894-7575
www.dora.state.co.us/Banking - Department of Regulatory Agencies (DORA)
- Business Categories
- Credit Union, Mortgage Lenders, Bank
Latest Reviews
William W
"They will steal money out of the account. We were working with 1 person in the mortgage department and then he left and the next person just takes money out of the account whenever they feel like it and don't tell you about it." ... Read full review
Bobbi R
"Ent chose to make a change with their credit card processor on 4/27/25. After 2 weeks, I still do not have access to our business credit card account." ... Read full review
Malik D
"Been with ENT for over 15 years, ended up in the hospital for two months and ENT froze my account and cancelled my cards. Ignored me for a week when I tried to call and reach out, then when finally connected, was met with extremely rude and unhelpful customer service which is pretty normal for this institution unfortunately." ... Read full review
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