Reviews
This profile includes reviews for Ent Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 41 Customer Reviews
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Review fromWilliam W
Date: 05/23/2025
They will steal money out of the account. We were working with 1 person in the mortgage department and then he left and the next person just takes money out of the account whenever they feel like it and don't tell you about it. That person is a heartless individual. Ent used to have nice people work for them but not anymore.Review fromBobbi R
Date: 05/11/2025
Ent chose to make a change with their credit card processor on 4/27/25. After 2 weeks, I still do not have access to our business credit card account. As a trucking company that uses employee cards to purchase fuel daily, this is disastrous. I have spent 8 hours on hold with still no resolution. I get told 'sorry for the inconvenience' and then I am asked to call back another day. I get flipped back and forth between Ent customer service and Card Member customer service. Neither one has ever offered to solve the issue and call me back after its ready to go. I am supposed to continue to spend time on hold and continue calling back with no end in sight. The lack of customer service is amazing. I've taken to spending my time on hold contacting other banks that might be more appreciative of my time and business.
Ent Credit Union
Date: 05/13/2025
Thank you for allowing Ent Credit Union (Ent) the opportunity to investigate Ms. ***** complaint. An Ent Manager reached out to our member to resolve her concerns.Review fromMalik D
Date: 05/05/2025
Been with ENT for over 15 years, ended up in the hospital for two months and ENT froze my account and cancelled my cards. Ignored me for a week when I tried to call and reach out, then when finally connected, was met with extremely rude and unhelpful customer service which is pretty normal for this institution unfortunately. Was also told I should have taken care of my accounts while in the hospital. Cannot in good faith recommend this credit union to anyoneEnt Credit Union
Date: 05/07/2025
Thank you for allowing Ent Credit Union (Ent) the opportunity to investigate our members review. Ent reached out to our member directly to resolve his concerns.Review fromPraveer K
Date: 04/22/2025
Absolutely pathetic banking and mortgage service. I have applied for mortgage refinance with all sensitive documents required to refinance my house. I paid for the house appraisal, but the appraiser missed to include house improvements in their report. I have been chasing the loan officer for around a month but no actions has been taken so far. Theyre just sitting my applause and there is no action. I saw racial discrimination in a couple of their reviews and I am feeling like a racial victim for ignorance. Seriously! I started hating this credit union even before becoming a customer.Ent Credit Union
Date: 05/02/2025
Thank you for allowing Ent Credit Union (Ent) the opportunity to investigate. A Mortgage Lending Manager will contact our member directly to resolve their concerns.Review fromGary C
Date: 04/19/2025
I am working with ENT Credit Union to sell my car, on which I have a loan from the same bank. The process has been terrible. We have been passed on to multiple people, who now know what has happened. The online car loan process is a joke. We have been at this for over 2 weeks and still have not closed. I would nor recommend this bank.Ent Credit Union
Date: 05/02/2025
Thank you for allowing Ent Credit Union (Ent) the opportunity to investigate Mr.Crists review. Ent appreciates the feedback and apologizes for any inconvenience during the process of selling the vehicle. If Mr. ***** would like to discuss the details further, please contact Ent at ************* Option 3 then Option 2.Review fromMellissa B
Date: 04/11/2025
They absolutely do not care about their customers, as with any other bank. Everything they do is designed to keep poor people down and fall even further behind, while their wealthy clients receive white glove service. S**** these people and their CEO.Ent Credit Union
Date: 04/14/2025
Thank you for allowing Ent Credit Union (Ent) the opportunity to investigate Ms. ******* review. We encourage Ms. ****** to contact Ent for further assistance at ********************** Opt. 1.Review fromMatthew W
Date: 04/03/2025
The service is terrible. I remember when they used to care about their customers, but the loan department has fallen off completely lately. The you only care about themselves it seems and will make their customers/clients wait as ******* possible to only discover terrible service in the end. You will wait hours before anyone helps you. The branch managers have become the worst of them allReview fromBrett M
Date: 03/10/2025
They refuse to give me my money due a 600 dollar check and I can't take it any where because it comes up at already depositedEnt Credit Union
Date: 03/13/2025
Thank you for allowing Ent Credit Union (Ent) the opportunity to investigate Mr. ******* complaint. An *********** Systems Manager left a message for Mr. ****** to resolve his complaint. We appreciate Mr. ******* membership and are happy to assist with any additional questions.Review fromH. E.
Date: 01/16/2025
Horrible customer service I thought I would like this bank but unfortunately they **** they are rude and dont answer questions fully they sugar coat them and they hardly ever return phones even thou they say they do they give members false information on their account and give them the run aroundEnt Credit Union
Date: 01/23/2025
Ent values your feedback and would like an opportunity to listen and address your concerns. Please contact our *********** at ************** so we may provide assistance.H. E.
Date: 01/27/2025
You guys have pushed me away I was told that I dont have enough money being deposited into my account even thou I have thousands being directed deposited from school and been depositing $200 paper check every month as well but thats not good enough for you yes i understand that you have to take things seriously but what you guys did to me was out of line and unprofessional I never got a call back once from you guys on this matter I had an issue with a check that I thought was real because it was a work opportunity that I got email about from my school i had no idea it was fraud because of that i couldnt use my mobile deposit to deposit my paper check for the month im unable to come in because i work and get off when guys close even on Saturdays the suggestions i got were unhelpful and rude I got treated like criminal do betterReview fromQuick Law, LLC
Date: 12/23/2024
Ent established a Trust account for white clients of our law firm but refused to establish a Trust account with a substantially similar Trust customized to the client and a subsequent law change for black clients. The only real difference is race.Ent Credit Union
Date: 01/02/2025
Our legal team has reached out to this organization and explained, and hopefully resolved, this situation. Thank you.Quick Law, LLC
Date: 01/08/2025
Nothing whatsoever has been resolved by Ent. Ent told us to stop referring our clients to Ent and to close our account with Ent even though that will result in hundreds of thousands of dollars under deposit to be lost by Ent. We will honor Ent's request to withdraw all deposits with Ent and tell clients not to attempt to open accounts with Ent.
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