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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel payments to Total ad Block since Feb.. They do not respond. I would like my money back and any subscription they think I have canceled

    Business Response

    Date: 06/14/2024

    Hi *****, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see you subscription has since been cancelled and a refund of $87.89 was processed on 2024-06-10, this should be reflected in your account within ***** hours of being processed but may take up to 7 working days to process. 

    Please do not hesitate to contact us if you require any further assistance. 

    Warm regards,
    TotalAV, ************* team. 

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Total AdBlock on May 15 and used Apple Pay to handle my payment method. I originally thought I was being charged for the $1.99 subscription promotional deal they were offering at the time, which is reflected in the invoice I received (attached). However, my payment method was charged a whopping 5 times in the same day, for a total of $148.93 (screenshot of the charges on my Apple Pay method attached), with only the first charge reflecting the initially promised $1.99. I am struggling to figure out how to request a refund, as their website requires you to login to get to support for unexpected charges (screenshot attached), but I receive an error when I try to create an account (another screenshot attached). I don't have any information about previously creating an account on the email address I initially used to sign up. I can't even figure out how to cancel my subscription to avoid the upcoming $119 charge for an annual plan on June 15 since I cannot create an account or login. If I didn't know better, I would say this feels like a scam. I just want my money refunded and my subscription canceled.

    Business Response

    Date: 06/06/2024

    Hi,

    Thank you for reaching out.

    Upon reviewing your account, I can see you originally purchased a monthly subscription to Unlimited Adblock for $1.99, which was later upgraded to an annual subscription for an additional $39.00. You also purchased some optional add-ons, which I have listed below:

    - Unlimited Devices - $38.98
    - ********************** Password - $38.96
    - TotalAV - $29.00
    As requested, your subscription has been fully cancelled, and no further payments will be taken. I have processed a refund of $147.93, which should be reflected in your account within the next 48 hours, though it may take up to 7 days to process.

    Please let us know if there is anything else we can help with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible experience! I just wanted an Ad Blocker, not call spam screening, not virus protection. I have other apps for those functions. The product insisted on being default and did not install easily. I immediately uninstalled it! In the meantime, they charged $118.93 to my PayPal account! THEN go on PlayStore and follow link to support...comes up blank page! Ugghhh!

    Business Response

    Date: 05/31/2024

    Hi ****,

    Thank you for reaching out.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $118.93 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 27, 2024 3x 39.00 charged on my credit card through paypal as well as $1.99 same day and time in separate transactions It was an add which popped up on my IPHone, and I pressed a lot of keys to get rid of it. Finally it went away, but had charged me this money. I never wanted this service. I have not downloaded this app. I want my refund. It is impossible to contact them as I have tried many times including right after I saw they had charged me. I am a disabled senior on a fixed income and I need this money back.

    Business Response

    Date: 05/30/2024

    Hi *****,

    Thank you for reaching out.

    Upon reviewing your account, I noticed that you purchased a subscription to Unlimited Adblock on April 27, 2024, initially costing $1.99. This subscription was later upgraded to an annual plan for an extra $39.00. Additionally, you opted for some of our additional services, such as Unlimited Devices and ********************** Password, each priced at $39.00.

    Your subscription to Unlimited Adblock was cancelled on May 26, 2024, resulting in a full refund of $40.99 being processed. Your account has been completely cancelled, and no further payments will be taken.

    I've also arranged for an additional refund of $78.00, which should appear in your PayPal account within the next ***** hours, though it might take up to 5 working days.

    You can also manage your billing preferences within your PayPal account.

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* & ***********************

    Business Response

    Date: 05/24/2024

    Hi *********,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $9.95 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

    Business Response

    Date: 05/20/2024

    Hi ******,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    ***********************
    Customer Service Representative

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** House

    Business Response

    Date: 05/20/2024

    Hi *****,

    Thank you for your reaching out.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $79.92 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    ***********************
    Customer Service Representative

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2024 I started trying to cancel Adblock.com. Ads were still coming thru so I did not want the service any longer.I seem to find the only way to cancel is by paying a fee. It doesn't seem that should be legal. I have tried emailing with no response and they don't advertise a phone number to reach them. I am 76 and on limited income so for the last 4 months I have been paying each month. I did stop the auto pay on PayPal but don't know if that will stop the charges.

    Business Response

    Date: 05/20/2024

    Hi ****, 

    Thank you for your email.

    Regrettably, we are having trouble locating a Total Adblock account linked with your *****************.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not *****************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - PayPal Email Address if you paid via PayPal

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17th totaladblock charged my credit card twice for something I've never needed or subscription to. ***** and *****. The screen shots have been included. There is no way to contact these people and my credit card company can't resolve the issue. I have never dealt with this kind of situation. Very upset, I am hoping you can contact these thieves and get a refund.

    Business Response

    Date: 05/20/2024

    Hi ******,

    Thank you for reaching out. 

    Upon reviewing your account, I see that you purchased a subscription to Unlimited Adblock on April 13, 2024, for an initial cost of $1.99. This was upgraded to an annual subscription on April 17, 2024, for an additional cost of $39.69. Additionally, you purchased one of our optional add-ons, Unlimited Devices, for $38.98.

    We would like to make it clear that the services you have purchased from us are entirely up to you, and we do not have any part in the provision of these services. Furthermore, we do not force anyone into purchasing any services from us.

    Any additional services that we offer are purely optional and are intended to enhance the value and benefits of our core services. We believe in providing our customers with information and options so that they can make informed decisions based on their unique needs and preferences.

    I cannot see any correspondence from you requesting a refund or cancellation of your subscription, your request now falls outside of the 30 day money back guarantee period so I am unable to process a refund. 

    I have disabled the auto renewal on your account to ensure no further payments will be taken, your protection will end on 2025-04-13. 

    Please let us know if there is any thing else you can help with. 

    Kind regards,
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    I am grateful that they resolved the issue by issuing a refund but they did NOT notify me 30 days in advance, I did tell them in the past not to auto renew and when I called their customer service line, they lied to me several times. Overall, they did the right thing but I will not do business with them again and now every time I turn on my computer, I am bombarded by their ads. NEVER AGAIN, but thank you and them and my credit union for refunding my money.

    Sincerely,

    *****************************

    rge REMOVED from my credit card. Thank you.

    Business Response

    Date: 05/20/2024

    Hi *******, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription was cancelled and a refund of $119.00 was processed on 2024-05-10. 

    When customers sign up for our services on a monthly or annual subscription, they are indeed offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.

    It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain protected without any interruptions.

    However, the introductory discount applies only to the initial subscription payment. When it comes to renewal, the charges are at the regular rate, and these rates are subject to change. We want to keep our customers informed about this process, which is why we send out an email notice 30 days before the renewal date. This allows you to make an informed decision regarding your subscription and to be aware of any changes in pricing.

    Please do not hesitate to contact us if you require anything further. 

    Warm regards,
    Total Adblock, ************* team. 

     

TotalAdBlock is NOT a BBB Accredited Business.

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