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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been a customer of ******************** in April of 2023. I decided to not use their servic anymore & canceled. We were done & then, unexpectedly, I was charged $119.00 this month. It's been a year since I left & I want my money back for this latest unauthorized withdrawal. Thank you

    Business Response

    Date: 05/20/2024

    Hi ******,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $218.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accidentally subscribed to total Adblock.. and several other extra services provided at a cost by Adblock . I sent in an email asking to cancel and return my money. No response to request. Was instead directed to a useless process. Cannot find a way to contact a human. Very expensive error.

    Business Response

    Date: 05/21/2024

    Hi *****, 

    Thank you for reaching out. 

    I apologise for the delay in processing your refund. I can confirm that the additional services you purchased accidentally have now been cancelled.

    A refund of $145.89 has been processed and should be reflected in your PayPal account within ***** hours, though it may take up to 5 days to fully process.

    Your main Antivirus Pro subscription remains active and is due for renewal on 2025-04-14.

    If you need any further assistance, please do not hesitate to contact us.

    Warm regards,
    TotalAV, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 06, 2024 I purchased TotalAdblock program for my phone from TOTALAdblock WATERLOOVILLEGBR using my Discover card for $1.99 (promotional price). When I tried to install the program on my phone, the answer came back "content is not available for your phone". Then I tried to cancel my purchase and the subscription ($9.99/mo) that came with it, none of the TotalAdblock on-line instructions would work. Then I called their **************** # and the person who answered (somewhere in *****?) kept asking me more questions about my address and area code, etc. rather than about the nature of my request to cancel the purchase and the subscription. I refused to answer his questions because it very much resembled a phishing scheme and not a customer service.I contacted my credit card and they promptly credited my account for $1.99. But the issue with the monthly subscription fees is still unresolved. I request the TotalAdblock Waterloovillegbr to cancel my subscription with them because their product doesn't work. Also, I request they delete my credit card information from their records.

    Business Response

    Date: 05/21/2024

    Hi ******, 

    Thank you for reaching out. 

    Your subscription has been successfully canceled, and no further payments will be deducted. Additionally, a refund of $1.99 has been initiated. Please allow up to ************************************* your account, although it may take up to 7 days to fully process.

    Furthermore, your card has been removed from your preferred payment method. Please note that it may take up to 24 hours for these changes to be reflected on your billing dashboard.

    Regarding the recent call with one of our agents, we asked questions about your address to confirm your identity as the account holder. These security measures ensure that we are discussing sensitive information with the correct individual and maintain the privacy of your account.

    If you have any further questions or require assistance, please feel free to reach out to us. We're here to help.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot remove Total Adblockers from my computer. Get these bogus people and ads off of my desktop.

    Business Response

    Date: 05/20/2024

    Hi *******, 

    Regrettably, we are having trouble locating a Total Adblock account linked with your ******************** address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not ********************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - PayPal Email Address if you paid via PayPal

    Warm regards,
    Total Adblock, ************* team. 


  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total ad block Can not contact company they keep charging me $9.95 a month on three credit cards but bank is blocking the but I cant seem to stop charges from PayPal

    Business Response

    Date: 05/20/2024

    Hi ******,

    I can confirm that the auto-renew has been disabled on your account. Please be aware that your protection will end on 2024-06-04. 

    At this time your services will expire leaving your devices unable to benefit from the premium features we offer.

    If you paid by PayPal, we would advise you to cancel your subscription with PayPal to discontinue recurring payments. 
    (***************************************************)

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 


  • Initial Complaint

    Date:05/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid $19 1-19-24 for one yr.....goes to $119 in one yr if not canceled. I had free adblock long time.don't mind paying a little ... $119 is not a little for me. you can cancel now Now you are aggravating me every time I log on with immediate ADblock Ad ...Please stop

    Business Response

    Date: 05/20/2024

    Hi ****, 

    Thank you for reaching out.

    I can confirm that auto-renewal has been disabled on your account, so no further payments will be taken. Your subscription will end on January 19, 2025.

    If you need any further assistance, please don't hesitate to contact us.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21629883

    I am rejecting this response because:

    Sincerely,

    ***********************

    Customer Answer

    Date: 06/12/2024

    I tried to cancel this for 3 months.  This company does not allow people to cancel. I was charged 9.99 for an extra 3 months because of them. 

    Business Response

    Date: 05/28/2024

    Hi ***, 

    Thank you for reaching out. 

    Upon reviewing your account. I can see your subscription was in a suspended status, this has now been cancelled and no further payments will be taken. The last payment taken for your subscription was on 2024-04-13 and we did not receive any requests to cancel your subscription until 2024-05-02. 

    I cannot process a refund as your request falls outside of the 14 day money back guarantee period. 

    Warm regards,
    Total Adblock, ******** care team. 

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 21629883

    I am rejecting this response because:  I tried to cancel for months before I called

    Sincerely,

    ***********************

    Business Response

    Date: 06/18/2024

    Hi ***, 

    Thank you for your response. 

    Our first noted correspondence from you was a phone call on May 2, 2024. During this call, the agent confirmed that the auto-renewal on your account had been disabled to prevent further payments. The agent also informed you that you were not eligible for a refund due to the expiration of the money-back guarantee period.

    To be eligible for a full refund, you must cancel within 30 days if you are on a 12-month plan, and within 14 days if you are on a monthly plan. Refunds for additional services require cancellation within 14 days of payment.

    If you can provide evidence that you attempted to contact us before May 2, 2024, I will investigate this further.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11, 2024, my checking account was charged $119.00 from Total Ad Blocker. The charge was a result of a PayPal transaction. I did not authorize this transaction. I didn't even know that I had a Total Ad Blocker account. I want a refund of my money and deletion and cancellation of any service registered to my name. This company is fraudulent! I have spent hours attempting to follow TotalAdBlocker website instructions to cancel my account with this company only to run into unending spinning circles waiting for the cancel window to load. No phone number available and no way to speak to a representative.

    Business Response

    Date: 04/22/2024

    Hi *******, 

    Thank you for reaching out. 

    After reviewing your account, I have noticed that you initially purchased Total Adblock on 2023-04-06 for the introductory price of $1.99. After that, you upgraded to an annual subscription on the same date, which incurred an additional charge of $40.00. The recent payment of $119.00 was for the renewal of this subscription. You should have received a renewal reminder 30 days before the renewal date; please check your Spam and junk folder for this email.
    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    It was only after several failed attempts to resolve directly with the company that resolution was completed with the help of BBB. Thank you BBB.
    Sincerely,

    *********************** website to cancel. I asked him if that would generate a refund and he said yes. On March 1, 2024 I received my PayPal statement and imagine my surprise when there was no refund. On March 1, I submitted a second request for a refund. I wrote them again on their support web site on April 3, 2024 but have had no communication from them and I have not received a refund. Again, I am requesting a refund of $101.80 for products I did not desire or never ordered. Also, attached our charges to my PayPal account for such products and screen shots of my communication. I am merely seeking a refund for the money paid.

    Business Response

    Date: 04/23/2024

    Hi ****,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $101.80 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In checking online to compare with another blocking software I already have, I needed to fill out the order for a sale price that was a subscription in order to get the information. When I tried to use the back arrow to get out it took my order and processed it. I contacted them to cancel it and was given a runaround like none I've ever experienced. I realize the people/ai bits are trained to push. I said Cancel at least a dozen times and told them I hadn't downloaded the product but they just wouldn't stop or cancel the order.

    Business Response

    Date: 04/22/2024

    Hi ******, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription was cancelled and a refund of $1.99 was processed on 2024-04-04. 

    Please let us know if you require any thing else. 

    Kind regards,
    TotalAV, ************* team. 

TotalAdBlock is NOT a BBB Accredited Business.

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