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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 07/23/2024

    Hi *****, 

    Upon reviewing your account, we confirmed that your subscription has been canceled, and no further payments will be taken. A refund of $8.03 was processed on July 15, 2024.

    Unfortunately, we couldn't locate any additional charges. An email was sent to you on July 17, 2024, requesting further information, as you might have a duplicate account. Please provide the following information to help us locate your duplicate account:

    - Email address used to sign up with us (not *********************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code

    Warm regards,
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22019284

    I am rejecting this response because Total Adblock has taken over my laptop and desktop, and I'm getting pop-*** all the time even though I removed all traces of it. Why am I still getting pop *** on a daily basis? How do I get rid of this? This is what I was afraid of. There is no program that I see under programs and there is no extension I see. So why am I still getting so many pop-***?
    Sincerely,

    ***************************ishing and other malware on my device. I don't know how to reverse the download and get this out of my phone, and I can't get any help from the company. I don't believe this is the same company that sells Total Adblock 2024 software.

    Business Response

    Date: 07/22/2024

    Hi ******, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription has been cancelled and no further payments will be taken. A refund of $19.00 was processed on 2024-07-21, this should be reflected in your account within 48 hours of being processed but may take up to 7 working days to process. 

    Please do not hesitate to contact us if you require any further assistance. 

    Warm regards, 
    Total Adblock, ************* team. 

    Business Response

    Date: 08/06/2024

    Hi, 

    Thank you for your response. 

    The reason you are experiencing pop-*** is that the Total Adblock extension is still installed in your browser. To address this issue, please follow these steps:

    1. Open your browser and access the extension menu. This can often be found by clicking on the three-dot menu icon in the top-right corner of your browser.
    2. Scroll down to Extensions and select Manage Extension 
    3. In the menu, locate 'Total Adblock.' 
    4. From the context menu that appears, select 'Remove' or 'Uninstall.' This action will remove the extension from your browser.

    By following these steps, you should be able to successfully remove the extension and eliminate the pop-*** you've been encountering.

    We work with third-party advertisers who will provide pop-*** advertising our products, these types of pop-*** we are unable to control. 

    Warm regards,
    Total Adblock, ************* team. 

    Customer Answer

    Date: 08/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel this subscription for over a year. See attached screenshot. Not only did they not cancel subscription, they passed along price increase from 9.95 to *****. I want this subscription canceled and stopped. In addition I want a refund from July 23 to July 24 invoices.

    Business Response

    Date: 07/18/2024

    Hi *****,

    Thank you for reaching out. 

    Upon reviewing your account, we confirmed that your subscription should have been cancelled, but due to a glitch, it remained active. We apologize for any inconvenience this may have caused. Your subscription has now been cancelled, and no further payments will be taken.

    I have processed a refund of $129.61, which should be reflected in your account within the next 48 hours, although it may take up to 7 working days to fully process.

    Please let us know if there is anything else we can help with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a problem with Total Adblock a year ago somehow I got a subscription from them for $39.99. I missed it somehow in my checking account now June 29. They took $119 out of my account for their service. Ive been trying to close this account and get a refund but I keep getting the runaround from them. They have no customer service phone number and every time I email them I just get the same Answer that I need to login to the app I cant log into the app it blocks me every time I try to change the password and it still blocks me so I get really frustrated. I have no way of contacting them other than email and that isnt working so if you can help me with with this problem, I greatly appreciate it. Thanks, ****.

    Business Response

    Date: 07/12/2024

    Hi ****,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* Team. 

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 07/02/2024

    Hi ****,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    Please let me know if there is anything else I can help you with.

    Kind regards, 

    Total Adblock ************* Team

  • Initial Complaint

    Date:06/25/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 07/02/2024

    Hello *****,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken. A refund of ***** has been processed and can take up to 7 days to appear in your account.

    To be eligible for a full refund you have to cancel within 30 days if you are on a 12-month plan and within 14 days if you are on a monthly plan. Refunds for additional services require cancellation within 14 days from payment.

    You may choose to terminate immediately or choose to not renew at the end of your Term.

    If you terminate during your Term, you may continue to access the Services for the remainder of your Term provided that you have paid for the Services in full and are subject always to these Terms and Conditions, including our rights to cancel.

    Please let me know if there is anything else I can help you with.

    Kind regards, 

    Total Adblock ************* Team

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************* Iii

    Business Response

    Date: 06/24/2024

    Hi ****,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Adblock is billing me over $100 per year with no way to cancel subscription. I am billed 9.95 per month despite multiple attempts to cancel. Subscription does not show up under active subscriptions under settings on iPhone, so cant cancel there. No email contact, phone number or even chat bot available to cancel. I CANT AFFORD THIS!!!

    Business Response

    Date: 06/19/2024

    Hi *****, 

    Thank you for getting in touch.

    After reviewing your account, I see that your subscription has been cancelled and no further payments will be taken. A refund of $9.95 was processed on June 12, 2024. This should appear in your account within 48 hours, but please allow up to 7 working days for processing.

    Unfortunately, I am unable to process a refund for any additional payments as your request falls outside of the 14-day money-back guarantee period.

    To qualify for a full refund, cancellations must occur within 30 days for a 12-month plan and within 14 days for a monthly plan. Refunds for additional services require cancellation within 14 days of payment. Our records show no correspondence from you regarding cancellation until June 15, 2024.

    If you need further assistance, please don't hesitate to contact us.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered or authorized this. Not just once but twice they took money from my PayPal account for these services. All I'm asking for is what they stole from my account.

    Business Response

    Date: 06/19/2024

    Hi Don, 

    Thank you for reaching out. 

    Regrettably, we are having trouble locating a Total Adblock account linked with your ********************* address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not *********************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - PayPal Email Address if you paid via PayPal

    If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 
    If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 

    Please note that without this information, we will not be able to assist with any account or payment queries. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year PayPal deducted $19.00 for Total Adblock. This year it deducted $119.00. Past payments logo TotalAdblock Jun 15 2024 Autopay -$119.00 logo TotalAdblock Jun 15 2023 Autopay -$19.00

    Business Response

    Date: 06/19/2024

    Hi *****,

    Thank you for reaching out. 

    Upon reviewing your account, I can see the payment of $119.00 was taken for the renewal of your Total Adblock subscription. 

    When customers sign up for our services on a monthly or annual subscription, they are offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.

    It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain protected without any interruptions.

    However, the introductory discount applies only to the initial subscription payment. Regarding renewal, the charges are at the regular rate, and these rates are subject to change. We want to keep our customers informed about this process, which is why we send out an email notice 30 days prior to the renewal date. This allows you to make an informed decision regarding your subscription and to be aware of any changes in pricing.

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    I have processed a refund of $119.00, this should be reflected in your PayPal account in the next 24 hours but may take up to 5 working days to process fully. 

    Please let us know if there is anything else we can help with.

    Warm regards,
    Total Adblock, ************* team. 

TotalAdBlock is NOT a BBB Accredited Business.

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