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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All of the following occurred within the last TWO years. Years ago I installed the app for ad block. Being told that this was free, I subscribed. At some point it became $1.99 a month which I agreed to. It worked pretty well until most recently, when ads do not appear to be blocked at all.Within a year to two years I canceled the subscription. So in total: (1) subscribed, (2) unsubscribed, (3) resubscribed. However, I started noticing charges of $9.99 a month. In between I noticed numerous charges of $29.99 monthly for quite some time. I also see one charge of $38.99. This has been going on for a long time now. At least two years as my bank statement reads. I have not authorized any of this and I am not sure why it is so difficult to be able to contact support/assistance/customer service to resolve the problem. What I do see on my bank statement is that there had been an adjustment credit provided in the amount of $29 on 9/20/23 from a 9/11/23 withdrawl. However I began to be charged on 10/26/23 and 10/27/23 the amounts of $39 and $38 respectively. I apologize for the convoluted nature of providing dates. Earlier there was an adjustment of $9.95 on 8/8/22 only to again be charged on 10/11/22 for $2.99 and every month thereafter for $9.95. I also have two recent charges to my credit card in the amount of $9.95 and $39.99. Banking account and credit card statements can be provided if needed. The thought of wasting more time by having to do so is infuriating. But for time's sake I will accept $170 in refund s. But I expect NO CHARGES ANY LONGER, WHATSOEVER. I want my money refunded. The completely unnecessarily complicated nature of subscriptions is ridiculous. This is incredibly poor business practice, particularly, as reviews indicate, have not been resolved. There are plenty of others who provide far better service (streamligning any problems / issues, navigating the website) at lower costs and headaches. Shame on you, AdBlock. Shame on you.

  • Initial Complaint

    Date:09/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $155 for an account I do not have. I received an email stating I would be refunded my $155. It stated I needed to follow thru and cancel this account I dont have. When I try to cancel it says I am a seven day free trial account. The website does not provide a cancellation option. I NEVER authorized this charge. I had to pay a $30 stop payment fee to my bank. Total Adblock then went through my pay pal account and took the $155. I am a senior and on a fixed income.

    Business Response

    Date: 10/04/2024

    Hi ******, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $155.00 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your ****** account. 

    Please let me know if there is anything else I can help you with.

    Warm regards, 
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't use total adblock in months. I have consistently requested that they canceled my service. It has cost me several overdraft fees because of this and I'm very angry. I'm sick of them taking my money. They don't live up to their claim. They haven't refunded any of my money. Three months in a row I have requested a cancelation and a refund! No cancelation. No refund. I have 3 months worth of overdraft fees and charges of $9.95. ****** notified me again. I have never hated a company so much. I'd like to have you forget my name. I'm tired of rotten businesses. Please get them to finally cancel my account and now I want my money back from the months I have requested it canceled. I'd like to have my overdraft fees too but that's probably not going to happen. It should!

    Business Response

    Date: 09/02/2024

    Hi ********, 

    Thank you for reaching out. 

    After reviewing your account, I can see your subscription has been cancelled and no further payments will be taken. 

    A refund of $9.95 was processed on 2024-08-30, this would have been reflected in your ****** account within 24 hours but may take up to 5 working days to process fully. 

    I am unable to process a refund for any other payments as your request falls outside of the 14 day money back guarantee period. 

    To be eligible for a full refund, you have to cancel within 30 days if you are on a 12-month plan and within 14 days if you are on a monthly plan. Refunds for additional services require cancellation within 14 days from payment.

    Warm regards,
    TotalAV, ************* team. 

     

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5, 2024 I ordered Total Adblock for my computer. When I got the info on how to activate it; I found that it isnt compatible with ****** so I immediately cancelled it only to find that I was charged $19 that same date. I have been trying to contact them by phone only to find the number has been changed, or the phone number they give me keeps ringing and no one answers. I am requesting credit for my payment of $19 that was made on August 5th.

    Business Response

    Date: 08/16/2024

    Hi ******, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    I have processed a refund of $19.00, this should be reflected in your account in the next 48 hours but may take up to 7 working days to process fully. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June I canceled my subscription to adblock because the price went from $9.95 I think it was to $14.99 without any notice It was being paid through ****** and I contacted them to cancel it I now see they have taken it from my checking account directly and this was not authorized plus I canceled the subscription last month. I would like to be reimbursed for this months and last months charges of $14.95 each

    Business Response

    Date: 08/14/2024

    Hi *****, 

    Thank you for reaching out. 

    Upon reviewing your account, I am unable to see any correspondence from you requesting to cancel your subscription. Could you please provide us with a screenshot of this correspondence so that we can investigate this further. 

    As requested, I have cancelled your subscription and processed a refund of $14.99, this should be reflected in your account in the next 48 hours but could take up to 7 working days to process fully. 

    If you require any further assistance, please do not hesitate to contact us. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I was charged ****** for Total Adblock, which I did not order. I asked that the account be cancelled. Received no answer. Just received notice I have been charged $99 this month.

    Business Response

    Date: 08/07/2024

    Hi ******,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $256.97 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your ****** account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:07/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their service on 25 July. I was double charged. I attempted to contact a live person to explain, but their automated system did not allow this. So I sent them an email, and I finally got a response stating that they had no record of me at all!

    Business Response

    Date: 07/31/2024

    Hi ****, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see you purchased a subscription to Unlimited Adblock for the initial price of $29.00, I can see you also purchased a subscription to TotalAV for an additional cost of $29.00. 

    As requested, your subscription has been cancelled and no further payments will be taken. I have processed a refund of $58.00, this should be reflected in your PayPal account within 24 hours but may take up to 5 working days to process. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription with Total Adblock that I have asked them to cancel. They continue to charge my credit card $9.95 every month. The last charge was in May and the latest on June 11th. I would like them to stop charging me and refund the June 11th to my card.

    Business Response

    Date: 07/22/2024

    Hi *****,

    Thank you for reaching out.

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    The refund of $9.95 is currently underway. Typically, it should be reflected in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards,
    Total Adblock, ************* team. 

TotalAdBlock is NOT a BBB Accredited Business.

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