Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024 I purchased an app called Total Adblock for my phone at the ****** Play Store for ******* was listed as a one time purchase price.Four months later I notice that the the company is charging me $9.95 monthly with out me ever agreeing to this. I have recently (Sept 26, 2024) tried to cancel this on their web site:**************************. It was a very hard and convoluted process. I am not certain that it works.On various forums other users have claimed that the cancelation does not work and that they keep being charged anyway.

  Business Response

  Date: 10/31/2024

  Hi ******, 

  Thank you for your message.
  
  Upon reviewing your account, I can confirm that a refund of $39.80 was processed on September 28, 2024. This should have been reflected in your account within 48 hours, though it may take up to 7 business days to fully process.
  
  If you havent received the refund yet, I recommend contacting your bank for further assistance.
  
  Please feel free to reach out if you need any additional help.

  Warm regards, 
  Total Adblock, ************* team. 

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25 2024 I was looking at an app called total adblock. I did not submit to subscribing to this company and then on 8/26/2024, I noticed they charged me $1.99. I notified them and filled out what they called a ticket and was informed the charge would be taking care of. after several weeks I got in touch with someone and informed them that the $1.99 was still there and I was adamant about refunding and unsubscribing me totally. Then on 9/26/2024 I noted that they charged my account for $9.95 which I did not authorize. I have already notified my credit card company and my card has been canceled and they are going to investigate. Because I had to cancel my credit card I no longer have access to that account for another 7 to 10 days which is going to be a hardship. However I understand the need to do that and I would like the company if BBB locates them, to help compensate the time that I am not able to use my only credit card. However I would be perfectly fine if you just are able to get in touch with them and have it reported and investigate it and refund my $11.94

  Business Response

  Date: 10/31/2024

  Hi *****, 

  Thank you for reaching out. 

  I can confirm your subscription has been cancelled and no further payments will be taken. 
  
  The refund of $11.94 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.
  
  Should you have any further questions or require additional support, please feel free to let me know. 

  Warm regards,
  TotalAdblock, ************* team. 

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and accept this resolution. It is not satisfactory to me, however it is what it is.
  
  ****** *****

  Business Response

  Date: 10/31/2024

  Hi Ahmina, 

  Thank you for reaching out. 

  I can confirm that the auto-renewal has been disabled, and no further payments will be processed. Your protection will end on September 24, 2025.
  
  Unfortunately, I cannot process a refund as your request is outside the money-back guarantee period. To qualify for a full refund, cancellations must occur within 30 days for a 12-month plan or within 14 days for a monthly plan. Refunds for additional services also require cancellation within 14 days of payment.
  
  I noted that you sent a cancellation request on September 24, 2024, and received an automated response directing you to our help center, where you could find instructions on canceling your subscription.
  
  Additionally, you initially subscribed to a monthly plan for $1.99, which was later upgraded to an annual plan for an additional $39.00.
  
  When you signed up for our services, you agreed to our terms and conditions, which include details about automatic renewals. These terms are provided to all customers prior to purchase, and we encourage everyone to review them carefully.
  
  Automatic renewals help ensure that you maintain uninterrupted access to our services without needing to manually renew your subscription.

  If you require any further assistance, please do not hesitate to reach out. 

  Warm regards,
  Total Adblock, ************* team. 

   

   

   

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total Adblock advertised on my iPhone in August 2024. Believing this service to be free, I decided to subscribe. I thought I subscribed, although no current subscription shows up in my iPhone Settings. However, I have been billed $9.95 per month on my Discover Card since September. I received a text message from ******** before my September billing date asking if I had approved a charge for Total Adblock and that the bill was submitted from an "off shore address". I said that I had not approved a charge from an off shore company. Discover has given me a three-month ***** period and has been refusing this charge payment to Total Adblock. The charge appeared again this October. Total Adblock is obviously a dubious business (no ad blocking appears on my iPhone or any other device). I would like the BBB to investigate this company and officially disqualify it for purposes of payment, billing, and use of my Discover account information. Thank you for your help. Dr. ***** ******

  Business Response

  Date: 11/27/2024

  Hi ******, 

  Thank you for reaching out. 

  Regrettably, we are having trouble locating a TotalAdblock account with the details you have provided. 

  This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

  - Email address used to sign up with us
  - Name on the card used to make payment
  - Last four digits of debit/credit card used to make payment 
  - Date of charge, currency and charge amount
  - First line of payment card address or zip code
  - ****** Email Address if you paid via ******

  If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 

  If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 
  
  Please note that without this information, we will not be able to assist with any account or payment queries. 

  Warm regards,
  Total Adblock. ************* team. 

   

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried out Total Adblock's "free trial" in 2022 and CANCELLED IT AFTER THE TRIAL PERIOD!!!! HOWEVER, they have been charging my bank account FROM 2022 to present date. I have tried to contact them via email, telephone but to no avail. Just this month I filed a consumer report with the *** against GOOGLE/ADBLOCK. On 7/3/2024 I received an email from TotalAdBlock stating that "Your adblock has expired!" BUT THEY CONTINUE TO TAKE MONEY FROM MY BANK ACCOUNT!! I've tried NUMEROUS times to reach the sender of the email '******' 'BILLING ADMINISTRATOR' but all messages come back "no reply". I ALL OF THE MONEY THEY'VE ILLEGALLY TAKEN FROM ME RETURNED!

  Business Response

  Date: 10/21/2024

  Hi *******, 

  Thank you for reaching out. 

  After reviewing your account, I see that you initially purchased a subscription to Unlimited Adblock on 2022-09-02 for $1.99. This subscription then renewed monthly at the regular rate of $9.95.
  
  When customers sign up for our services, they receive an introductory discount as a way of welcoming new users and showing our appreciation. However, as outlined in our terms and conditions, all subscriptions automatically renew to ensure continuous protection for your devices.
  
  Please note that the introductory discount only applies to the first payment, and subsequent renewals are charged at the standard rate, which may change over time.
  
  I can confirm that your subscription has been cancelled, and a refund of $19.90 was processed on 2024-09-24. Unfortunately, we are unable to process additional refunds as your request falls outside our money-back guarantee period.

  Please do not hesitate to reach out if you require any further assistance. 

  Warm regards,
  TotalAdblock, ************* team. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well Dates are every Month since may of 2024. I tried to cancel. They even want you to pay for cancelation. I cancel in September of 2024 and they are still taking money out my account.

  Business Response

  Date: 10/21/2024

  Hi *******, 

  Thank you for reaching out. 

  After reviewing your account, I do not see any payments made since 2024-09-19.
  
  Its possible that you have a duplicate account that wasnt identified when your original account was cancelled. To help us locate this duplicate account, please provide the following information:

  - Email address used to sign up with us (not *******************************)
  - Name on the card used to make payment
  - Last four digits of debit/credit card used to make payment 
  - Date of charge, currency and charge amount
  - First line of payment card address or zip code
  - ****** Email Address if you paid via ******

  Please do not hesitate to reach out if you require any further assistance. 

  Warm regards,
  Total Adblock, ************* team. 

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a total AdBlock account, but they have charged my ***** account ever since I cancelled. When I believed I cancelled in June, I removed the app from both my iPhone and computer. Therefore I do not have any access to their product and want any further charges stopped I have no current info on credit card used to sign up. Last four digits on related credit card 7151. Name on credit card to make payment ******* ********. Charges: Sept 13 $14.99 July 15 $14.99 June 15 $14.99. Zip code *****. E-mail ***************************************************************************************************************************************************************************************

  
  

  Business Response

  Date: 10/04/2024

  Hi Charles ,
  
  Thank you for reaching out
  
  Regrettably, we are having trouble locating a TotalAdblock account linked with the details you have provided. 
  
  In order for us to locate your account, please provide as much of the following information as possible:-
  
  - Email address used to sign up with us
  - Name on the card used to make payment
  - Last four digits of debit/credit card used to make payment 
  - Date of charge, currency and charge amount
  - First line of payment card address or zip code
  - PayPal Email Address if you paid via PayPal
  

  Please note that without this information, we will not be able to assist with any account or payment queries. 

  Warm regards,
  Total Adblock. Customer Care team. 

  Business Response

  Date: 10/21/2024

  Hi *******, 

  Thank you for reaching out. 

  I can confirm your subscription has been cancelled and no further payments will be taken. 

  The refund of $14.99 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.
  
  Should you have any further questions or require additional support, please feel free to let me know.

  Warm regards,
  TotalAdblock, ************* team. 

  Customer Answer

  Date: 11/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22290197
  
  I am rejecting this response because:
  Adblock did not accept any responsibility for the additional billing that incurred because of their error. I never used the app and yet was billed for additional months. The response states that I didnt request the refund within the allotted amount of time. I wasnt aware I was being billed for anything.  I see that I am not alone in feeling that Adblock does not care about providing fair customer service. 
  I will be happy to let my family and friends know that I was not treated with respect.  I will be sure to check to see what other types of apps you provide, to be sure that I never do business with your company again. 
  I am so pleased that there is a BBB organization that helps deal with businesses like yours, that are truly only about making money. Shame on you! 
  Sincerely,
  
  *** ********

  Business Response

  Date: 10/04/2024

  Hi Jan, 

  Thank you for reaching out. 

  Upon reviewing your account, I can see you purchased a subscription to Unlimited Adblock on 2024-02-15 for the initial cost of $1.99, this subscription then renewed monthly at the original cost of $9.95, increasing to $14.99 on 2024-08-16. 

  When customers sign up for our services on a monthly or annual subscription, they are offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.
  
  It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain protected without any interruptions.
  
  However, the introductory discount applies only to the initial subscription payment. Regarding renewal, the charges are at the regular rate, and these rates are subject to change.

  I can confirm the auto renewal on your account has been disabled and no further payments will be taken, your protection will end on 2024-10-15 however, I am unable to process a refund of any payments as your request falls outside of the money back guarantee period. 

  To be eligible for a full refund you have to cancel within 30 days if you are on a 12-month plan and within 14 days if you are on a monthly plan. Refunds for additional services require cancellation within 14 days from payment.

  Please do not hesitate to reach out if you require any further assistance. 

  Warm regards,
  TotalAdblock, ************* team. 

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22290197
  
  I am rejecting this response because: I find it highly insulting that Total Adblock has made no offer to address my concern and then has the audacity to sign their response with warmest regards.
    I wont be writing again. Thank you, BBB.  Total Adblock, reaching out to you has pretty much been a complete waste of time! 
  Warmest regards,
  
  *** ********

  Business Response

  Date: 10/30/2024

  Hi Jan, 

  Thank you for your response. 

  I have reviewed your account and couldn't find any record of a cancellation request. Could you please provide a screenshot of this request to help us investigate further?
  
  Without a screenshot, we're unable to process a refund at this time.
  
  If you need any additional assistance, please feel free to reach out.

  Warm regards,
  Total Adblock, ************* team. 
  

  Business Response

  Date: 01/02/2025

  Hi Jan, 

  Thank you for your response. 

  We are happy to assist you further; however, we will need a screenshot of any cancellation requests made prior to the end of the Money Back Guarantee period. Once we receive this, we will investigate the matter further.
  

  Warm regards,
  Total Adblock, ************* team. 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:

  I am now satisfied, but it should not be that difficult to cancel a monthly subscription. Total AdBlock should make a correction in the regard. I signed up for like $2.99 and admit I did not read the fine print. I then began to try to cancel but a full schedule at work would not allow me time to focus on it until my schedule was better.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 10/04/2024

  Hi *******, 

  Thank you for reaching out. 

  After reviewing your account, I can see your subscription has been fully cancelled and no further payments will be taken. A refund of $29.98 was processed on 2024-09-30, this should be reflected in your ****** account within 24 hours but could take up to 5 working days to process. 

  Please do not hesitate to reach out if you require any further assistance. 

  Warm regards, 
  Total Adblock, ************* team. 

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22265770
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 10/04/2024

  Hi ***, 

  Thank you for reaching out. 

  I can confirm the auto renewal has been disabled on your subscription and no further payments will be taken. Your protection will end on 2024-10-05. 

  Please do not hesitate to contact us if you require any further assistance. 

  Warm regards,
  Total Adblock, ************* team.