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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

    Business Response

    Date: 12/06/2024

    Hi *******, 

    Thank you for reaching out. 

    I can see your subscription has been cancelled and a refund of $119.00 was processed on 2024-11-07, this would have been reflected in your ****** account within 24 hours but could have taken up to 5 working days to process. 

    I can confirm I have now removed you from our mailing list. It can take up to *************************************************************************************** the meantime.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

    Business Response

    Date: 11/29/2024

    Hi *****, 

    Thank you for reaching out. 

    After reviewing your account, I can see your subscription was cancelled and a refund of $1.99 was processed on 2024-11-05, this should have been reflected in your account within 48 hours but may have taken up to 7 working days to process fully. 

    Please do not hesitate to contact us if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

    Business Response

    Date: 11/28/2024

    Hi ******, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    The refund of $40.99 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to facilitate a resolution to my problem because there is no way to get help from Total Adblock. If I click on Help or Support it does not respond at all. On the website I ju8st keep going in circles. Also there are no phones numbers available. I just want to make sure to have my account cancelled period. Thank you.

    Business Response

    Date: 11/19/2024

    Hi *****, 

    Thank you for reaching out. 

    Your subscription has been fully canceled, and no additional payments will be charged. A refund of $1.99 was processed on 2024-10-26. This should have appeared in your account within 48 hours but may have taken up to 7 working days to fully process.

    If you need any further assistance, please dont hesitate to contact us.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

    Business Response

    Date: 11/18/2024

    Hi ****, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your original subscription was cancelled on 2024.08.12 due to non payment. I can see you then repurchased the subscription at the initial cost of $1.99 on the same date your original account was cancelled. 

    When customers sign up for our services on a monthly or annual subscription, they are offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.

     It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain protected without any interruptions.

     However, the introductory discount applies only to the initial subscription payment. Regarding renewal, the charges are at the regular rate, and these rates are subject to change.

    I can confirm your subscription has been cancelled and no further payments will be taken. I have processed a refund of $14.99, this should be reflected in your account within ***** hours but could take up to 7 working days to process fully. 

    I am unable to process a refund for any further payments as your request falls outside of our 14 day money back guarantee period. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to TotalAd Block a couple months ago. The first month was .99.Afterwards, it was 9.99 a ******** phone is an old one and I cannot get TotalAdBlock to download. I have tried to cancel by calling the number listed on my bank statement. It seems that number is no longer in use! When I tried to call **************, I received a message to call ************ which is not a valid number. This company is a farce! They are taking money every month from my bank account and I cannot contact anyone to cancel.

    Business Response

    Date: 11/14/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This total adblock services keeps trying to bill my card and never order this and they need to stop billing my venmo card. It is impossible to speak anyone or their sites dont work and its not EASY TO CANCEL THIS LIKE THEY SAY. I WANT THEM TO STOP TRYING TO BILL MY CARD. THEY HAVE MANY COMPLAINTS AGAIN THEM.

    Business Response

    Date: 11/08/2024

    Hi *******,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scam?Signed up for TOTALADBLOCK on around 8/2/24. On 10/10/24, I had to reinstall a normally add free app on my smartphone and the app contained ads. This was on 10/10/24. I found 4 debits from TOTALADBLOCK:8/8/24 $ 0.96, posted to my bank 8/12 8/9/24 $ 1.99, posted to my bank 8/12 9/9/24 $ 9.99, posted 9/10 9/10/24 & 0.30, posted 9/10

    Business Response

    Date: 11/12/2024

    Hi *****, 

    Thank you for reaching out. 

    Regrettably, we are having trouble locating a TotalAdblock account linked with your  ************************** address.

     This is usually a result of the account being registered on a different email address in our system. For us to locate your account, please provide as much of the following information as possible:-

     - Email address used to sign up with us (not  **************************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - ****** Email Address if you paid via ******

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 3 I was looking at various companies for antivirus protection and looked at this company. I never made an agreement with them but they took money from my account. To me this is stealing I asked them for a refund. They didn't , instead they we would have to find a resolution. The only resolution I want is a refund. I had to cancel my debit card to stop shady companies from taking money out of my account . Please help.

    Business Response

    Date: 11/07/2024

    Hi *******, 

    Thank you for reaching out.

    After reviewing your account, I can confirm that your subscription has been canceled, and no further payments will be charged.

    A refund of $155.00 was processed on 2024-10-21. This should have been reflected in your account within 48 hours, but please note it may take up to 7 business days to fully process.

    If you need any further assistance, please dont hesitate to contact us.

    Warm regards,
    Total Adblock, ************* team. 

TotalAdBlock is NOT a BBB Accredited Business.

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