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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a free acct. It even says it's a free account but they continue to charge **** every month. When you contact there support they jusr pass me along

    Business Response

    Date: 01/29/2024

    Hi ****, 

    Thank you for reaching out.

    After examining your account, I identified a duplicate account with an active paid subscription that was initiated on October 7, 2023. I have now canceled the subscription, and no additional payments will be processed.

    If you have any further inquiries or require assistance with anything else, please feel free to let us know.

    Kind regards, 
    Total Adblock, ************* team

     

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled subscription with Adblock about 5 months ago. They are continuing to bill me. I cannot find a way to contact them and it is not showing as subscription on my phone to cancel.

    Business Response

    Date: 01/29/2024

    Hello, 

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team 

     

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21111992

    I am rejecting this response because:

    You took about $29.99 from my credit card. Please refund the entire amounts charged. Thank you. 

    Sincerely,

    *********************************

    Business Response

    Date: 01/26/2024

    Hi *********,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $9.95 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards, 

    Total Adblock, ************* team

    Business Response

    Date: 02/22/2024

    Hi *****, 

    Thank you for your response. 

    Unfortunately, we cannot issue a refund for prior transactions as your request falls outside of the 30-day money-back guarantee period.

    Rest assured, no additional payments will be deducted as your subscription has been completely cancelled.

    If you require any thing else, please do not hesitate to contact us. 

    Kind regards, 
    Total Adblock, ************* team 

     

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 01/26/2024

    Hi *******,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards, 

    Total Adblock, ************* team

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 01/25/2024

    Hi *******, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $9.95 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    Please let me know if there is anything else I can help you with.

    Kind regards,

    Total Adblock, ************* team

  • Initial Complaint

    Date:01/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this company and decided to cancel as they appear to be a scam company. I am 86 years old and their system does not provide a clear path to canceling my account. They appear to be preying on senior citizens. I wish to have my account cancelled and no further charges incurred.

    Business Response

    Date: 01/24/2024

    Hi *******, 

    Thank you for reaching out. 

    I can verify that your Total Adblock subscription has been successfully canceled, and no additional payments will be deducted.

    I've initiated a refund of $9.95, and you can expect this amount to appear in your account within 48 hours. However, please be aware that the processing time may extend up to 7 days.

    If there is any thing else we can help with, please do not hesitate to contact us. 

    Kind regards, 

    Total Adblock, ************* Team

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21043876

    I am rejecting this response because: I was charged $9.95 per month from August 2023 through December 2023.  Only January 2024 was refunded.  My account statement read canceled as of July 2023.   I demand that 5 months fee be refunded.  

    Sincerely,

    *************************

    Business Response

    Date: 01/24/2024

    Hi *****, 

    Thank you for reaching out. 

    After reviewing your account, it has come to my attention that you engaged in a live chat on August 21, 2023, with one of our agents. Unfortunately, the chat was disconnected before any assistance could be provided.

    I have now canceled your subscription for Total Adblock and initiated a refund of $9.95. The refund should reflect in your account within 48 hours, although it may take up to 7 days to complete processing.

    If there is anything else we can assist you with, please do not hesitate to contact us. 

    Kind regards, 

    Total Adblock, ************* team 

    Business Response

    Date: 02/13/2024

    Hi *****, 

    Thank you for reaching out. 

    Based on our records, it appears you requested a cancellation, and an automated response detailing the subsequent procedure was sent to you. However, as we didn't receive a response nor did you complete the cancellation process, your subscription automatically renewed, in accordance with the terms and conditions you agreed to upon signup.

    Regrettably, we cannot issue a refund for previous payments, as this falls outside the 14-day money-back guarantee period.

    Kind regards, 
    Total Adblock, ************* team. 

     

    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21043876

    I am rejecting this response because: I had repeatedly asked this business to cancel starting July 2023.   They made it impossible to get through.  I did receive notification of cancelation in August 2023, and was billed through December. Check your reviews and you will see that my complaint is not unique.

    Sincerely, *************************

    *************************

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to have my MasterCard billed monthly for a service that was for a trial period. This has been a problem for months. I notified **** of America that these are fraudulent charges constituting a ***** Trade Practices Act for each charge with treble damages. Either they can (1) stop debiting my account ending in ****; or (2)enjoy a class action lawsuit with potential treble damages.

    Business Response

    Date: 01/23/2024

    Hi *******, 

    Thank you for your email.

     Regrettably, we are having trouble locating a Total Adblock account linked with your ***************************************** address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-
    - Email address used to sign up with us (not *****************************************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - PayPal Email Address if you paid via PayPal

    If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 

    If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 

    Please note that without this information, we will not be able to assist with any account or payment queries. 

    Kind regards, 

    Customer Care team 

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21006838

    I am rejecting this response because:
    I have repeatedly asked the company to cancel my subscription 

    I attempted to use their online chat 

    all they did was try to sell me another subscription 

    if I wanted another one I wouldnt have requested a cancellation 

    there is no customer support phone number at all

    the email address is *********************

    I will not share any other sensitive information because I even changed my debit card and they still took my money for a useless service 
    Sincerely,

    *************************************

    Business Response

    Date: 01/22/2024

    Thank you for your email.

    Regrettably, we are having trouble locating a Total Adblock account linked with your ***************************************** address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not *****************************************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - PayPal Email Address if you paid via PayPal

    If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 

    If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 

    Please note that without this information, we will not be able to assist with any account or payment queries. 

    Kind regards,

    Total Adblock, ************* team

    Business Response

    Date: 02/01/2024

    Hello, 

    Thank you for sharing your email address; I have successfully located your account.

    Upon reviewing your account, I've identified that a cancellation link was emailed to you following your live chat. We apologize if you did not receive this email.

    I have now completed the cancellation of your subscription, ensuring that no further payments will be processed. If you need any further assistance, please feel free to reach out to us.

    Kind regards, 
    Total Adblock, ************* team 

    Customer Answer

    Date: 02/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************ir subscriptions and refund their money. Not until the BBB intervened on their behalf were their issues resolved. Therefore, I request that the BBB contact Total Adblock on my behalf and request that they refund their $9.95 charge to me on November 20, 2023, end my subscription, and close my account. Thank you.

    Business Response

    Date: 01/22/2024

    Hi ******, 

    Thank you for your email. 

    Upon reviewing your account, I can see your account has been fully cancelled and a refund was processed on 2024-01-16. 

    Please confirm if there is any thing else we can help with. 

    Kind regards, 

    Total Adblock, ************* team

TotalAdBlock is NOT a BBB Accredited Business.

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