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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21292556

    I am rejecting this response because:  I did not sifn up or accept the additional services you indicate.  I did not suscribe to Unlimited Devices; ********************** password;total AV;Safe Browsing (VNP) or Identity protection.  I only learned of it when  i received my credit card statement.  I immediately unsubscribed.  Your scam is to subscribe me to all and when I find out tell me I am too late for a refund.  Your website promised a 30 day money-back guarantee.  Now you claim a 14 day only gurantee.  I ended the service within the 30 day money-back guarantee.  NOW YOU TELL ME IT AS ONLY 14 DAYS.  I was never notified of the additional service or the 14 day guarantee.

    Sincerely,

    *****************

    Business Response

    Date: 03/18/2024

    Hi ****, 

    Thank you for reaching out.

    Upon reviewing your account, I noticed that you subscribed to Unlimited Adblock on January 20, 2024. Additionally, you purchased the following add-ons:

    - Unlimited Devices
    - ********************** Password
    - TotalAV
    - Safe Browsing (VPN)
    - Identity Protection

    On February 14, 2024, you contacted us to cancel your subscription. We promptly canceled your Unlimited Adblock subscription and processed a refund of $23.80 as per your request, which fell within the 30-day money-back guarantee period. However, we regret to inform you that we are unable to issue a refund for the add-on services, as your request falls outside the 14-day money-back guarantee period. Nevertheless, we have disabled the auto-renewal on these services to prevent any further payments.

    Please let us know if you require any further assistance.

    Kind regards, 
    Total Adblock, ************* team. 

    Business Response

    Date: 04/24/2024

    Hi ****, 

    Thank you for reaching out. 

    To be eligible for a full refund you have to cancel within 30 days if you are on a 12-month plan and within 14 days if you are on a monthly plan. Refunds for additional services require cancellation within 14 days from payment.

    We would like to make it clear that the services you have purchased from us are entirely up to you, and we do not have any part in the provision of these services. Furthermore, we do not force anyone into purchasing any services from us.

    Any additional services that we offer are purely optional and are intended to enhance the value and benefits of our core services. We believe in providing our customers with information and options so that they can make informed decisions based on their unique needs and preferences.

    If you require any thing else, please do not hesitate to contact us. 

    Kind regards,
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempts made to cancel subscription. Misleading information on app which did not inform that transaction was an automatic monthly payment, but suggested it was a one time payment of $1.99. Attempts made to cancel met with emails attempts to change my decision and requesting I go back to website. I did not download the app so have no means to cancel via website,however they did charge my PayPal account for $1.99. I had PayPal stop auto payments, but have not received refund.

    Business Response

    Date: 03/18/2024

    Hi, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see a refund of $1.99 was processed on 2024-02-14.This would have been paid into your PayPal account. 

    Please do not hesitate to contact us if you have any questions. 

    Kind regards, 
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email from ****** auto fwd from TAB 01.23.2Hello *****************************,Thank you for your message. The cancellation letter is completely free to obtain and print through the website; a large 'print' button is listed at the bottom right of the letter. Many people experience canceling their subscription(s) as very complicated, which is why we are here to support our customers! The service is only paid for if a customer provides the **** data himself and indicates his agreement with the ***** debit by ******** 'confirm'. In this case, we take the work completely out of their hands. This information is clearly visible on our website and we only want to assist our customers in the best possible way. We trust this has given you sufficient information.Met vriendelijke groet, | Kind regards, | *** freundlichen Gren, | Cordiali saluti, | Cordialement, | Saludos cordiales, | Saygilarimizla, | Z powazaniem I will try the ph # you list. Cancelled my debit card to prevent further charges. Cancel option on website is bogus.

    Business Response

    Date: 02/14/2024

    Hi ******, 

    Thank you for reaching out. 

    I confirm that your subscription has been terminated, and a refund of $23.80 has been initiated. This amount should reflect in your account within the next 48 hours, although processing may take up to 7 days.

    Please feel free to reach out if you need any further assistance.

    Kind regards, 
    Total Adblock, ************* team 

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/23/2023, I responded to Total Adblock on my iPhone advertising service of free ad blocking. When I downloaded the app it wanted to charge me $39, so I uninstalled it. Then I installed (same company) Total Adblock asking for $1.99 for the service. This seemed reasonable and I gave my card information. They charged me $39,00 and $1.99 and the app only blocked ads from ******* which I did not need. I uninstalled this app and I never utilized their services, I did not even create an account. On January 23, 2024, Total Adblock charged me a recurrent charge of $9.95. I think this company is fraudulent in its advertising. I have spent hours trying to contact them for a refund. There is no phone number that works and the support center website does not give an option to contact if you don't have an account. I have replied to two emails where they advertise free service and had no responses. I have recently retired on a very meager income. I need help. I think they will continue to charge me. Thank you for your help in getting refunded the $50.94 and to have the charges stopped. This will help relieve my anxiety.

    Business Response

    Date: 02/14/2024

    Hi *******, 

    Thank you for reaching out. 

    After examining your account, I've noticed that the auto-renewal for your subscription has been turned off, meaning no additional payments will be deducted for Unlimited Adblock or Unlimited Devices.

    Regarding your last payment of $9.95, it was refunded to you on 2024-02-02. However, I regret to inform you that I'm unable to issue refunds for any other payments as your request falls outside of the 30-day money-back guarantee. Additionally, I couldn't find any requests from you to cancel before 2024-02-01.

    If you require any thing else, please do not hesitate to contact us. 

    Kind regards, 
    Total Adblock, ******** care team 

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you very much. All chargers refunded.

    Sincerely,

    *****************

    Business Response

    Date: 02/13/2024

    Hi ****, 

    Thank you for reaching out. 

    After examining your account, I've noted that your auto-renewal was deactivated, and you maintained access to the services until January 20, 2025.

    As per your request, your subscription has been successfully cancelled, and a refund of $62.80 has been initiated. This refund should reflect in your account within the next 48 hours, though processing may take up to 7 days.

    Please do not hesitate to contact us, if you require any thing else. 

    Kind regards, 
    Total Adblock, ************* team 

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************paid it with PayPal so that I could ultimately get my ****** back. I had never heard of paying for a cancellation before. As of today, I have not been refunded, in any amount. I wrote a complaint to PAYPAL about this company ******, along with the same information I am supplying to you. Within an hour I received a complete refund from PayPal. I am elderly and I was admittedly scammed by this Company. The BBB has many bad reviews about TotalAdBlock and how difficult if not impossible it is to cancel. When I took that offer in 2021 for ***** I never knew that they would automatically charge my provided card in the future. ****** has been rectified, now I just have to get my refund back. I am reluctant to contact their website again because of this. You can never get ahold of a human being and it is designed that way. I am a pensioner and can ill afford to have been given this unauthorized charge on my ****. Please help.

    Business Response

    Date: 02/13/2024

    Hi *******, 

    Thank you for reaching out. 

    Upon reviewing your account, it appears that you initially subscribed to Total Adblock on December 14, 2021. By signing up, you agreed to the subscription's standard renewal terms.

    Your Total Adblock subscription has now been fully cancelled, and no further payments will be deducted. Additionally, as a gesture of goodwill, a refund of $165.00 has been processed. You can expect this refund to appear in your account within the next 48 hours, although it may take up to 7 days to complete processing.

    Regarding our cancellation procedure, please note that we do not charge customers for support, nor do we impose any fees for cancelling subscriptions. It seems that '******' is a third-party company assisting customers with cancellations, and we have no affiliation with them.

    If you have any more questions, please do not hesitate to contact us. 

    Kind regard, 
    Total Adblock, ************* team. 

    Customer Answer

    Date: 03/08/2024

    11 days ago, I received a response to ID# ******** Complaint. TOTALADBLOCK stated that they would process a refund within 48 hours. I have not been refunded on my **** card yet and I am checking on the status.

    Business Response

    Date: 03/11/2024

    Hi, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see the refund was successful and you should have received this. 

    If you have not received this refund, please contact your bank and provide them with the *** number - 74021214044010413228127, they should be able to assist you further. 

    Kind regards, 
    Total Adblock, ************* team. 

    Customer Answer

    Date: 03/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 02/08/2024

    Hi ********,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked to be canceled and unsubscribed from this service in November but they continued to charge me. *** made several requests by email to cancel recently, but they just give me a runaround and continually refer me to a help center which is hard to get a hold of. I never noticed any changes regarding the safety or ads on my websites so decided to stop using them a few months later. I wish to receive at least the last three months of unwarranted charges returned to me.

    Business Response

    Date: 02/06/2024

    Hi *******, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

     The amount of $29.85 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

     You can also manage your billing preferences within your PayPal account. 

     Please let me know if there is anything else I can help you with.

    Kind regards, 
    Total Adblock, ******** care team 

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to order ad block and they charged me for ********************. I ended up with two charges on my account. One for ad-block and one for ********************. They blamed me for clicking on something which adds it to my account. Every other company I have ever delt with will specifically give you a chance to very clearly review a purchase before charging your card. According to them I clicked on a link so they charged me. I believe this is clearly a violation of standard business practices and to me is a way to scam people who don't pay close enough attention to their credit card charges.

    Business Response

    Date: 02/06/2024

    Hi Guy, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see a refund of $39.00 was processed on 2024-01-17 and your Unlimited Devices subscription was cancelled. 

    Please let us know if there is any thing else we can help with. 

    Kind regards, 
    Total Adblock, ************* team 

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21145797

    I am rejecting this response because: I am certain that I previously cancelled my subscription with Adblock. Also, nearly all of the customer reps lied to me. The very last customer service told me I could not get a refund and that he would freeze my subscription in case I changed my mind. I believe I sent a copy of the money that was taken out of my acct automatically. It was more than $9.95. I am *********** a much larger refund. These people are crooks and all of them refused to let me close my account. How interesting that as soon as I contacted the BBB I got my account closed and a tiny percentage of what they took from me.

    Sincerely,

    ******************* cancel my subscription!

    Business Response

    Date: 02/02/2024

    Hi ****,

    Thank you for reaching out. 

    I can confirm, your Total Adblock subscription has been cancelled and no further payments will be taken. 

    I have processed a refund of $9.95, this should appear in your account in the next 48 hours but may take up to 7 days to process. 

    If you require any thing else, please do not hesitate to contact us. 

    Kind regards, 
    Total Adblock, ************* team 

    Customer Answer

    Date: 02/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

    Business Response

    Date: 02/22/2024

    Hi ****, 

    Thank you for your response. 

    I have initiated a second refund of $25.79, which should appear in your account in the next 48 hours but may take up to 7 days to process. 

    If you require any thing else, please do not hesitate to contact us. 

    Kind regards, 
    Total Adblock, ************* team

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