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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed for $9.95 on November 6 and again for $9.95 on December 6, 2023. I did not order this service and did not give this company my credit card. I am unable t have contact with them to cancel the billing. They have me on recurring monthly charges.

    Business Response

    Date: 01/22/2024

    Hi ***,

    Thank you for reaching out.

    I understand your decision to cancel your Total Adblock account, and I want to assure you that we are here to assist you throughout this process.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Kind regards,

    Total Adblock, ************* team 

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 01/19/2024

    Hi *******, 

    Upon thorough review of your account, I am pleased to confirm that a refund in the amount of $119.00 was processed on December 11, 2023, and your account has been fully cancelled. 

    Should you have any additional inquiries or require further assistance, please do not hesitate to inform us.

    Kind regards, 

    Total AdBlock, ************* team 

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are billing me $9.95 a month without explanation. They offer no service. I've seen nothing that they do. I have written them 4 times to stop billing me and explain themselves. They ignore the request and continue to bill me. Please help me. I'm retired on fixed income and can not afford monthly payments. They refuse to respond to me.

    Business Response

    Date: 01/19/2024

    Hi ****, 

    Thank you for your Request. 

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    I have processed a refund of $9.95 it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Kind regards, 

    Total AdBlock, ******** care team 

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with them on 12/6/23. I was unable to get the product to download to my phone. When I attempted to open any one of the links in the two emails they sent me, not one of them worked. They provide no phone numbers for customer support; nothing!

    Business Response

    Date: 01/10/2024

    Hi *******,

    Thank you for your email.

    I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.

    The amount of $40.99 has been refunded. The refund should appear in your account within the next 48 hours, however, this can take up to 7 working days depending on your bank so don't worry if it takes slightly longer.

    Please let me know if there is anything else I can help you with.

    Kind regards,

    Total Adblock ************* Team

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont remember accepting a trial use of TOTAL ADBLOCK but I know I didnt authorize a debit to my account in the amount of $119.I cannot find a telephone number to contact this company. I WANT to cancel any business with TOTAL ADBLOCK and I want a refund for my $119. that was charged to my debit card without my authorization on November 20, 2023. #********** is transaction.

    Business Response

    Date: 01/10/2024

    Hi *******, 

    Thank you for your email.

    I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your account within the next 48 hours, however, this can take up to 7 working days depending on your bank so don't worry if it takes slightly longer.

    Please let me know if there is anything else I can help you with.

    Kind regards,

    Total Adblock ************* Team

  • Initial Complaint

    Date:12/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid **** on my credit card to block ads on my cell phone. I am unable to Install due to cell co. Restrictions. I am trying to terminate ate my account with ********************** Ad block,but getting the runaround. I just want this cancelled and credit my account.********************************* ************************ ************

    Business Response

    Date: 12/28/2023

    Hi *******,

    Thank you for your email.

    I can confirm that your auto-renewal has now been disabled and no further payments will be taken.

    Your paid features on your account will be available until 2024-01-25.

    If you paid by PayPal, we would advise you to cancel your subscription with PayPal to discontinue recurring payments.

    ( ***************************************************)

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock ************* Team

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 12/28/2023

    Hi *****,

    Thank you for your email.

    I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.

    Please let me know if there is anything else I can help you with.

    Kind regards,

    Total Adblock ************* Team

  • Initial Complaint

    Date:12/19/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution while not satisfactory, acceptable in as much as they have offered an apology. 
    I maintain that this companys policy is unethical. The fact that I accepted this unknowingly will have to remain with me. 

    Sincerely,

    ***************************

    Business Response

    Date: 12/22/2023

    Hi ******, 

    I hope this message finds you well. We sincerely apologize for the service experience you've encountered, and we regret that we fell short of our commitment to providing world-class customer service in this instance.

    As we value your feedback, we want to address your concerns promptly. In reviewing your case, we'd like to remind you of our Terms and Conditions regarding refunds:

    To be eligible for a full refund:
    - For a 12-month plan, cancellation must occur within 30 days.
    - For a monthly plan, cancellation must take place within 14 days.

    Refunds for additional services require cancellation within 14 days from the date of payment.

    We understand the importance of meeting our customers' expectations, and we are actively working to rectify any shortcomings you may have experienced regarding the service you received. 

    Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to improve our services.
    Kind regards,

    TotalAV ************* Team

TotalAdBlock is NOT a BBB Accredited Business.

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