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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3.29.2024 I signed up for a subscription to: ************************************************************************ I realized, after purchase, it did not operate the way it should. I could not cancel the account on my account site. I have cancelled further payments, but I want Totaladblock to refund the ***** to my PayPal Account.

    Business Response

    Date: 04/19/2024

    Hi *******,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $23.80 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21497305

    I am rejecting this response because:I never ever agree to trials because i cannot remember to discontinue., if what you say is true it was not made clear but in case I am wrong I did not ask for a refund for the 6 months I had your service. But I can tell you Ive been through too many trials to get this resolved. I mean once in your clutches it takes almost an act of God to get away from you. I believe this is very bad business. Shame on you 

    Sincerely,

    *******************************

    Business Response

    Date: 04/17/2024

    Hi *********, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see the auto renewal on your subscription was disabled and your protection will end on 2024-04-26. 

    We would like to inform you that our company offers a 7-day trial for our services. This trial period allows our customers to experience the benefits of our services before committing to a paid subscription.

    During the trial period, customers will have access to all the features and benefits that our paid users have access to. Once the trial period ends, the customer will be prompted to become a paid user to continue accessing the full range of benefits that our service provides.

    We would like to remind you that when you signed up for our services, you agreed to the terms and conditions including information about the trial period and the terms of our paid subscription.

    Kind regards,
    Total Adblock, ************* team. 


    Business Response

    Date: 05/17/2024

    Hi *********, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 04/17/2024

    Hi ******, 

    Thank you for reaching out. 

    I have thoroughly examined the chats and emails exchanged with our agents and I want to extend our sincerest apologies for the inconvenience you encountered while trying to cancel your subscription. Your feedback has been escalated to senior management, and all agents will receive constructive feedback to ensure smoother experiences in the future.

    Rest assured, your subscription has been successfully cancelled, and no additional payments will be deducted. It appears that the payment of $38.98 was unsuccessful, and the amount should have been refunded to your account.

    If there's anything else we can assist you with, please don't hesitate to reach out.

    Kind regards, 
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was created on February 21, 2023. My Customer ID # ************* it was time to renew I cancelled my subscription and I was not billed for the renewal in February. Then in March they billed me for the year 2024. I reached out to them. They told me that I had to log in and cancel my subscription in order to process the cancellation and that my account would be cancelled March 4, 2025. Which I assume means they do not want to give me my refund.

    Business Response

    Date: 04/17/2024

    Hi ******, 

    Thank you for reaching out. 

    After checking your account, I see that your original TotalAV subscription was cancelled and refunded as requested on January 23, 2024. Following your cancellation, that subscription stopped

    However, it seems you signed up for Unlimited Adblock on March 4, 2023, initially paying $29.00. This subscription renewed at its regular price of $119.00 on March 4, 2024. Just so you know, this subscription is separate from your TotalAV one.

     We tried to help you cancel this subscription by sending a cancellation link. But it seems you had trouble logging into your account. So, we sent you a password reset link, but didn't get a response from you.

     To make things right, I have cancelled your Total Adblock subscription and processed a refund of $119.00. You should see this amount back in your PayPal account within the next ***** hours, though it might take up to 5 days to fully process.

    Please do not hesitate to contact us, if you require any thing else. 

    Kind regards,
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

    Business Response

    Date: 04/17/2024

    Hi *****, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription has been cancelled and no further payments will be taken. A refund of $19.00 was processed on 2024-03-19. 

    Please let us know if there is any thing else we can help with. 

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (1) This was supposed to be a FREE APP... (2) IT DID NOT solve my problem (3) I only used it once to see if it would solve my problem and IT DID NOT! (4) I am unable to access REAL PEOPLE at this company who have authority to issue a full refund. FYI - This is their service description on ****** Play Store;; note the words FREE.Adblock Browser: a fast browser that will block ads and respect privacy.Browse the internet free of annoyances. Block annoying ads like pop-up, *************** ads. Block annoying ads from taking over your screen. We block ads fast so that annoying ads dont block you!We can even block annoying cookie pop-**** All this with a fast, free internet browser that respects privacy.

    Business Response

    Date: 04/17/2024

    Hi *******, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription has been cancelled and a refund of $9.95 was processed on 2024-03-15. 

    We would like to inform you that our company offers a 7-day trial for our services. This trial period allows our customers to experience the benefits of our services before committing to a paid subscription.

    During the trial period, customers will have access to all the features and benefits that our paid users have access to. Once the trial period ends, the customer will be prompted to become a paid user to continue accessing the full range of benefits that our service provides.

    We would like to remind you that when you signed up for our services, you agreed to the terms and conditions including information about the trial period and the terms of our paid subscription.

    Kind regards, 
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21410681

    I am rejecting this response because, I asked ADBLOCK several times to cancel prior to the response listed in this resolution. When they finally told me to cancel  thru PayPal they had already collected $9.99 for several months. 

    I showed you the emails: everytime I asked to cancel they sent me instructions on how to make the ADBLOCK work and there was no option to cancel until they told me to do thru PayPal.

    I want my money refunded.

    Sincerely,

    ***********************

    by clicking here.Total Adblock Team w: www.totaladblock.com Did you know... You can now block harmful malware threats with TotalAV completely free of charge? Click Here to Download Now

    Business Response

    Date: 04/17/2024

    Hi *******, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    Upon reviewing your account, I can see we responded to your cancellation request on 2024.03.10 advising you to close the dispute with PayPal so that we could process a refund and cancel your subscription, we did not receive a response from you but your subscription did not continue after this email was sent. 

    If you require any thing else, please do not hesitate to contact us. 

    Kind regards, 
    TotalAV, ************* team. 

     

    Business Response

    Date: 05/17/2024

    Hi *******, 

    Thank you for reaching out.

    Upon reviewing your account, I noticed that you had sent cancellation requests via email. You would have received automated responses to these emails, informing you that the mailbox was not monitored and providing a link to our help center.

    On March 10, 2024, we sent you an email confirming that we had acknowledged your cancellation request. In a separate email, we provided details on how to cancel your subscription. On the same day, we informed you that we had attempted to refund your last payment of $9.95, but the transaction failed due to an open dispute with PayPal. We advised you to close this dispute so we could process the refund again. Your subscription was then cancelled, and no further payments have been taken.

    As a gesture of goodwill, I have now processed a refund of $9.95. This will be reflected in your PayPal account within the next 48 hours, though it may take up to 5 days to fully process.

    To confirm, your subscription has been fully cancelled, and no further payments will be taken.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 9.95 for Total Ad Block through PayPal. I have no idea why it was charged. I would like a refund.It occurred on March 3, 2024. I'm concerned I have been charged this amount more than once.

    Business Response

    Date: 04/16/2024

    Hi ********, 

    Thank you for reaching out. 

    After reviewing your account, it appears that you subscribed to Total Adblock on 2023-11-01 for the introductory price of $1.99. This subscription reverted to the original price of $9.95 per month afterward.

    I've noticed that your subscription has been cancelled, and no additional payments will be charged. A refund of $9.95 was processed on 2024-04-01.

    Feel free to contact us if you need any further assistance.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Email: ********************* / I have just been notified that my old information from a ************** has been compromised. It looks to me that is why Ad Block keep telling me that my Ad Block has Expired. I never purchased Ad Block or any of their products. I can not get into their Portal etc because I never purchased any thing from them. Their ADs annoy me to no end. In a nut shell.They need to delete the above stated outlook account from their records.I firmly believe that the above stated Email was confiscated and currently being used. Thank you for helping in this matter.

    Business Response

    Date: 04/03/2024

    Hi, 

    Please uninstall the application from your device.

    To uninstall TotalAV, you'll need to follow a specific set of steps. To make the process as easy as possible for you, we've provided a link where you can find detailed instructions. Please click on the following link to initiate the uninstallation process:

    **********************************************************************************************;

    Once you've clicked the link, you'll find step-by-step guidance on how to remove TotalAV from your device. This will ensure that the uninstallation is carried out smoothly and completely.

    We work with third-party advertisers who will provide pop-*** advertising our products, these types of pop-*** we are unable to control. 

    If you encounter any issues during this process or have any questions, please don't hesitate to reach out to our customer support team.

    Kind regards, 
    TotalAV ************* Team

  • Initial Complaint

    Date:03/27/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 03/28/2024

    Hi *****,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $155.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team. 

TotalAdBlock is NOT a BBB Accredited Business.

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