Reviews

This profile includes reviews for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C R & R Inc has 9 locations, listed below.

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  C R & R Inc

  11292 Western Ave Stanton, CA 90680

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  C R & R Inc

  9828 Buckwheat Rd PO Box 290309 Phelan, CA 92371

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  Perris Disposal Company

  233 West Markham Street Perris, CA 92572

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  C R & R Inc

  31641 Ortega Hwy San Juan Capistrano, CA 92693

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  Perris Disposal Company

  1706 Goetz Road Perris, CA 92570

Review Details

• Review fromDebbie K

  Date: 05/13/2025

  3 weeks have not picked up trash on time. Called today said they cant get anyone out. I asked for a refund. Said cant do that. I advise I am paying for a service you are not providing then I want a refund now. She said to keep the call professional please. Advise I am no curse words came out of my mouth. Advised I wanted a supervisor she put me on hold. Came back and said will have someone out here tomorrow. Will see if really happens. They have gone DOWN Hill big time in the last 6mnths. I bet if I dont pay my bill they will be unhappy like I am.

  C R & R Inc

  Date: 05/19/2025

  CR&R is replying to this customer review in accordance with ******************** guidelines. A **************** Supervisor contacted this customer on 5/19/25 to resolve the reported service issues. Upon speaking with the customer, it was determined that they were in fact serviced, but due to timing issues, the service was rendered at a time different than the normal time. The customer explained that it was a misunderstanding, and that service was completed. CR&R appreciates this loyal customer and looks forward to continuing service with them for the foreseeable future.

• Review fromAnnie M

  Date: 05/02/2025

  Over the last year this company had gone down hill. They cannot keep a timely pick up in our area. Our pick up is on Wednesday and its not Friday. Our trash can gets blown over and trash goes everywhere because we have to leave it out not knowing when the truck will come. When you call the local office they will tell you the truck may be out there today or tomorrow but then they still dont show up.

  C R & R Inc

  Date: 05/13/2025

  In accordance to BBB policy, CR&R is responding to this review:CR&R strives to provide exceptional service to all customers and is dedicated to enhancing operations to ensure the best possible experience. CR&R acknowledges this customer's concern and confirms the customer was provided service in the past week. CR&R appreciates the opportunity to serve this customer, and thanks this customer for their patience and understanding.

• Review fromTara B

  Date: 04/01/2025

  If I could leave zero stars for this company, I would. I have to contact them every other month at least ************************************************************************* the incompetence of their drivers and their administration staff. Not only do my pick *** hardly ever come, but then when they reschedule my pick up for the next day, I have to call at three or 4 oclock to remind them that they havent come and then they rescheduled for the next day and they dont come, and then I have to make another phone call and the staff argue with me that my bins are not out even though they are out and have not been removed since my first trash day pick up. They also remind me during these calls that its a courtesy to come and pick up my trash when theyve already missed my pickup day and the two- three rescheduled dates also, when I pay for the service that has and isnt being done. The administration staff and customer service department are absolutely the worst in handling any issues whatsoever.

• Review fromEugene M

  Date: 01/28/2025

  I do not understand how this is still a buisness. They never pick up on time, change pickup dates without notice. Worst company I've EVER experienced

• Review fromMatthew M

  Date: 01/08/2025

  They don't pick up without me calling. They made me get a recycling bin and charge me but they always miss their scheduled pick up day so I have to call. This is the worst company I have ever dealt with in customer service. They can't fix the problem.

  C R & R Inc

  Date: 02/05/2025

  In accordance with BBB guidelines, CR&R is replying to this customer review. Regarding the missed recycle cart, this customer contacted **************** who in turn reached out Operations immediately with the concern. Operations is investigating the issue and is actively working to resolve this for the customer. CR&R is confident that this will be resolved fully before the next scheduled service. CR&R appreciates the patience and understanding of this loyal customer since 2010.

• Review fromHeather W

  Date: 11/07/2024

  Our trash service lacks weekly pickups. Inquiring about dumpster collection schedules yields unfulfilled commitments and unhelpful customer service responses. After a week's delay, subsequent inquiries meet uncooperative attitudes and unmet promises. Initial calls resulted in hang-ups, and the fourth call connected me with an extremely rude representative unable to answer questions. Two weeks no trash service.

  C R & R Inc

  Date: 11/08/2024

  In accordance to BBB policy, CR&R is responding to this review:This customer contacted CR&R regarding missed service on Wednesday 10/30/24 for their trash bin. Upon review, CR&R customer service has contacted the customer about this matter and issued a one-week credit. Moreover, CR&R will monitor this customer's account to ensure service is completed as scheduled. CR&R thanks this customer for their patience and understanding.

• Review fromSteven B

  Date: 10/25/2024

  CR&R of ******************* is not picking up our recycle bins in the community of THE FARM.. for 2 weeks now they have missed the entire area. Wagon Drive now has garbage piling up. We have called CR&R multiple times last week and were told each time that the next day they would come, but they never did. Do you feel this is ethical to have them charge for services they do not provide? They are simply worthless!... and lying each time you call them. Is there any other waste service company we can use because our entire community is done with them and we do not want to pay for services we are not receiving anymore.

• Review fromkeith b

  Date: 07/30/2024

  For the third consecutive week, at least 1 of our 3 cans have not been picked up. Today 2 cans were not picked up on our entire street. When we call, they claim the pickup will happen- it does not.

• Review fromKarl S

  Date: 05/29/2024

  2 Stars - 2 reasons.1 - my order for bulky item pickup is actually scheduled to my knowledge. They also picked up the phone right away. He even offered to add an email to my account because I didnt have one set.. But.. I have 50% confidence that the employee pushed it though after how they acted. 2 - the customer service rep was acting as if I wasnt speaking to him the whole time, constantly talking over me like he was reading from a script. He made about 10% effort to communicate. When I was asking for instructions or clarification he would either ignore me or read from the script. It got to a point he completely ignored me and as if reading from a script talked the call into an end and hung up on me. Honestly, please fire this individual, they clearly hate their job and the company they work for and it gives a terrible customer experience.It was on a recorded line, reach out, I will give you my contact, and listen to the call yourself CR&R.

• Review fromLeah P

  Date: 04/25/2024

  Our business was contacted to pay for a green bin. We signed up and for the past two months $50 a month later, no one from CR&R has picked up our green bin. We called multiple times and each time we spoke with a representative from CR&R, they assured us that our bin would be picked up but it never was. What is going on with this company? I see numerous recent complaints of other customers having the same experience.

  C R & R Inc

  Date: 05/06/2024

  In accordance with BBB guidelines, CR&R is replying to this customer review. The CR&R Sustainability team did an investigation into this customer's concerns regarding a green/organics container that was not receiving service. After the investigation, it was determined that the cart was not being properly serviced and a credit was issued to the customer's account to cover the non-service dates. Going forward, there should be no further issues. The customer was given a direct contact number in case any future questions should arise. This has been resolved and the customer is satisfied.