Reviews

Review Details

• Review fromSERGEY S

  Date: 04/09/2025

  Scammers. I reserved a hotel, 10 days in advance and entered wrong dates. I called them 1 min after reservation and been told - it is not refundable nor modifiable reservation.

• Review fromJeremy P

  Date: 04/09/2025

  I used their service to book a hotel and upon arrival their credit card that was given to the hotel was declined and I had to pay out of pocket at a higher price. I called them and tried to resolve over the phone and no answer. 3 weeks later 4 phone calls including getting hung up on before any attempt on their part to make it right. Biggest scam ever will never use them again!Each time I called I had to wait anywhere from 5 to 20 minutes just to get someone who could barely speak English and always had to give my booking number for them to locate me. The last time I called I asked to speak to a manager and threatened to contact the BBB, and all of sudden they knew exactly who I was without giving them any information. I work as an assistant manager for a local North western retail store, I know customer service and they don't have it.
  

  Super.com

  Date: 04/24/2025

  Hi ******, thank you for sharing your experience with us. We appreciate you bringing this to our attention and are looking into the payment issue and communication challenges you faced. We're committed to making things right and will follow up with you via email with a resolution. Your feedback is valuable to us, and we'll use it to improve our services.

• Review fromSharon J

  Date: 04/08/2025

  I have saved enough money making the reservation with Super.com to cover the resort fees and parking fees at all the 4 star hotels I have booked. I was even upgrade in ***** for Ultra with no additional cost. **************** has been kind and informative. Highly recommend if you can since there is a monthly cost of $15. If travel a lot and like a good deal this app is worth it imo.

• Review fromBilly C

  Date: 04/08/2025

  It works until it doesn't and then you pay two arms and a leg when the cheap arses dont want to make you whole. I will say, I used them once previously at the ****************** and it was fine. But the second time was not the charm. I booked a room through their app well in advance, got charged and received a confirmation email assuring me that my reservation was secured. However, after my flight got delayed I finally arrived at the hotel around 11:30pm. after a long day of travel, I was told there was no reservation under my name. Actually there was one under the exact name as mine but with someone elses email and Marriot Member number. The hotel staff confirmed they had not received any booking from Super.com with my confirmation, credit card, or email even though, Super.com had already charged me for a reservation spanning multiple nights. Attempting to resolve this, I called Super.coms customer service, after being transfer around, I finally spoke with Harsh and he was completely unhelpful and dismissive, offering no clear solutions or alternatives but happy to cancel and give me a 10% credit to use their site again like I am ever going to book with them again. So Despite being transferred between multiple agents and enduring lengthy waits, it took more than two hours, and I was left stranded with no accommodation. The Bellagio found me a room that was 3x as expensive as my entire reservation. Super.coms incompetence and lack of accountability are astonishing. Not only did they fail to secure the promised reservation, but their customer service also showed a complete disregard for my situation. This experience caused significant inconvenience and stress, forcing me to scramble for and pay for an extremely expensive last minute room. I would strongly advise never using Super.com. I was able to search and found several reviews online that have had almost the same exact experience as me with them. *** I never write reviewsbuyer beware!
  

  Super.com

  Date: 04/09/2025

  Thank you for taking the time to share your experience. We appreciate your feedback and understand how important it is for reservations to be honored, especially after a long day of travel. We want to assure you that your experience is valuable to us. We encourage you to reach out to us at *********************** for further assistance regarding your concerns. We're here to support you!

• Review fromColin L

  Date: 04/06/2025

  Awful website, I used this website because I thought I'd save some money. When I clicked confirm on a hotel it brought me to another page, increased the price, added a tip and had a timer counting down before making the purchase, but I clicked back because I didn't want to pay the higher rate, but the purchase went through and it was a non-refundable ticket. Customer support team did nothing to honor the original price and gave me no refund. Very bad business practice, stay away!
  

  Super.com

  Date: 04/08/2025

  Hi *****, we appreciate your feedback, as it helps us improve our services. We understand how important it is for pricing to be clear and upfront. If you have specific concerns regarding your booking, please reach out to us at ************************ Were here to help and ensure you have a better experience in the future!

• Review fromsirui L

  Date: 04/06/2025

  Extremely shady, scam business, fraud. 04/03/2025 I booked a hotel in ********, the website charged extra money without warning when I clicked 'purchase' on the website. It jumped to another page with extra money and the timer on the top automatically charged extra. **************** didn't help at all, said 'no other people complained'. All the good reviews are bought, they paid money for people to leave good reviews, and it is totally toxic and scam.
  

  Super.com

  Date: 04/08/2025

  Hi Sirui, we genuinely appreciate your feedback and understand the importance of clear pricing during the booking process. We would like to look into your concerns further to ensure we address any misunderstandings. Please feel free to reach out to us at ************************ and well be happy to assist you!

• Review fromBrianna F

  Date: 04/06/2025

  I recently had the pleasure of using Super.com, and I have to sayit really lives up to the name! From start to finish, everything was smooth and super convenient.I booked a hotel through their platform and was pleasantly surprised at how easy it was to find a great deal. The interface is clean, the prices are competitive, and I loved the little extras like cashback offers and discounts that made me feel like I was getting real value.Customer support was also a highlight. I needed to modify my reservation and got a friendly and efficient response almost immediately. Its clear they actually care about their users.All in all, my experience with Super.com was excellent. Whether you're booking travel, managing finances, or just exploring new options, it's a one-stop shop that makes everything easier. Definitely recommend giving it a try!

• Review fromorest z

  Date: 04/05/2025

  good is all I have to say I I i

• Review fromYilkal M

  Date: 04/05/2025

  STAY AWAY FROM SUPER.COM BAD CUSTOMER SERVICE ONCE THEY RECEIVE YOUR MONEY THEY'RE NOT GOING TO HELP YOU AT ALL THEY ARE FULL OF SCAMMERS I DON'T KNOW HOW GOVERNMENT ALLOW TO EXIST THIS KIND OF COMPANY
  

  Super.com

  Date: 04/07/2025

  Thank you for sharing your thoughts with us! We appreciate your feedback and understand how important it is to receive great support. We strive to provide quality service to all our users, and your input helps us improve. If you have specific questions or concerns, we invite you to reach out directly. Were here to assist you!

• Review fromPeaches D

  Date: 04/02/2025

  I made reservations using their website and booked a hotel but selected the wrong location for the hotel. I spoke to someone on April 1, 2005. She told me to contact the hotel so that I could get a refund. She contacted them and sent me a link to verify myself. I have been trying to activate the link for the past 4 to 5 hours, and it says the session has expired. I reached out to customer service via email and the app, and no one can help me.