Reviews

Review Details

• Review fromBridget S

  Date: 05/17/2025

  This site is a SCAM. How they are allowed to have a website and continue to steal from people is a mystery to me. Booked a reservation at the ************ plus in ******* on a super busy weekend and got a confirmation from super.com. called hotel 2 days ahead of arrival to confirm my reservation only to find out there wasn't one. Called super.com and was reassured they have my reservation and their "travel partner" was working with hotel to transfer information which is done day before (shady) but assured me we had a room. Arrived to find out i was right to be skeptical and there was no reservation at the hotel and I was the 20th person in the last week to have this problem at this hotel alone. Whole town was sold out and my family had to sleep in our car. We were not refunded and just given run around for hours. DO NOT USE THIS SITE. FRAUD!!
  

  Super.com

  Date: 05/19/2025

  Thank you, *******, for sharing your experience.
  We understand how important it is to feel confident in your travel plans, especially during busy weekends. Weve located your booking using the email address provided, and your case has been elevated to our specialized team for further review.
  Were working closely with our travel partner to understand what occurred and to strengthen how reservation details are handled moving forward. Your feedback is truly appreciated and helps us continue to improve.

• Review fromJeff M

  Date: 05/17/2025

  Super.Com is an absolute scam. I booked a hotel with them during a family emergency. Made a typo on the reservation date, noticed immediately.I spoke with the hotel and they authorized Super.Com to refund me. The site refused to do so, even after I followed their policy to the ** I cant recommend enough not using this company, theyre absolute thieves. Taking advantage of people with sick families, absolutely awful company.

• Review fromMichael H

  Date: 05/16/2025

  Super.com is awsome in all areas. Easy to use, best deals around the web, and is always quick to confirm my reservations and quickly anwser/handle any questions or issues I have. 5stars all the way!

• Review fromayman H

  Date: 05/16/2025

  Scam Alert Stay Away from Super.com!Ive had a terrible experience with Super.com. Theyve been deducting $15 every month from my account without clear explanation. I canceled a room booking, and they never refunded my money. I tried calling their customer support multiple times, but no one ever answered. This company feels like a total scam unresponsive and dishonest. Be very careful before using their service!

• Review fromBruce F

  Date: 05/16/2025

  I booked two nights stay, one in ********** and the next night in ************, I paid extra for refund capabilities up to the prior day. Today, six days prior to the first nights stay I attempted to cancel my reservation and they said I don't qualify for a refund.Don't use Super.com

• Review fromGene S

  Date: 05/15/2025

  No stars motel would not recognize reservation. So we slept in car after driving many hours and they refused to refund our money. Support said want their fault was very rude.

• Review fromMichelle R

  Date: 05/13/2025

  Ive used super.com on several different occasions. Up until recently i have had zero issues. I did however try to redeem my rewards and have it transferred to my card.i i made several attempts to redeem them. I finally spoke with a live agent named Sagar who proceeded to tell me that the rewards redemption feature has been disabled on your account due to a violation of our terms and conditions. You can review the applicable terms and conditions by clicking on the link provided above.. He could not tell me what i did just that i have been terminted from the redemtiin feature. I asked to know in detail what the issue is.He refused and the decision was final and could not and will not be reversed. Thats unacceptable and i earned those rewards i expect to have them available to my account $41.54

• Review fromDan D

  Date: 05/13/2025

  purchased a " fully refundable" hotel reservation. Got sick the day before check in, according to their policy was refundable up until the day of check in. I attempted to cancel the reservation (the day before check in) and have been denied. Apparently it's conditionally refundable, meaning you have to meet all their requirements. False advertising and should not be allowed to sell products with this terminology.

• Review fromSusan R

  Date: 05/12/2025

  One word awful.I would strongly suggest no one consider booking anything through Super.com. If the ************************************ in ***********, ******* had not stepped in to resolve the issue which was clearly caused by Super.com I would have been left without a room.I am deeply disappointed.What should have been a straightforward booking turned into a stressful and entirely avoidable situation. I am truly grateful to the team at ******** for taking responsibility for something that was not theirs to fix.I would encourage them to reconsider their association with Super.com.

• Review fromBrandy A

  Date: 05/11/2025

  I booked through them got to hotel and had to pay more. Then I chatted with them and they told me that the extra fees were listed in the about section ,they were not I took a screenshot. It is just all around bad service.