Reviews

Review Details

• Review fromElsa M

  Date: 01/05/2023

  A shame!I rented a car in ******. The car was old, dirty dangerous, but above all the owner was a lier and at the end i ended up being charged more than a 100 for false remarks.I contacted the customer service they never answered and Cancelled my review on their website!This company is a shame to any profesional businesses on the web.

• Review fromRon Deutsch

  Date: 01/04/2023

  basically a legalized theft ring built to steal the money of renters. the cars never have full tanks yet they force you to fill the tank after. if you can't for whatever reason they charge you 5x the normal average rate even though they reimburse you 1/2 the avg rate if you do fill it for the tank. my rental went from $30 to $150 for maximum 5 gallons used. no help. automated scripts. terrible support. worthless. garbage

• Review fromhaosen h

  Date: 12/02/2022

  Getaround should not be a place for scammers to charge people for smoking fees without any proof .I think this is so weird and without any proof.I havent smoked 1 cigarrete in my whole life and I got $200 taken out of my account . After using a Getaround car for 3 hours to a state park nearby with my wife. Two weeks later Im being accused and charged $200 for a smoking fee.Even though this same car has probably been rented more than a few times after me . This is totally false accusations.

• Review fromCharlotte S

  Date: 10/13/2022

  I rented a car to drive to my grandmothers funeral 5 hours away. I was late getting on the road due to the fact the car was not in the place specified. Upon finally finding the car the trunk would not open. Inside the car there was scattered trash and a bad smell. The front windshield had a 3 inch crack. I decide, fine Ill drive this gross hunk of junk because rebooking, bringing my things to another location will make me EVEN later for my grams funeral. Now Im on the road, its pouring rain, its rush hour and Im already late because the car was in the wrong spot. I get on the highway, speed limit is ***** on the ***********. What do I discover? The car BADLY needs an alignment. Turning the steering wheel over 50mpg is total ab workout. I reduce my speed and pray for the best, white knuckling it while other cars pass me IN THE SLOW LANE the entire ride. I get to destination, funeral, finally get back to hotel. Call get around. They dont care. Text the owner of the car. He doesnt care. Get around asks me if I feel safe? I say no. They tell me I can bring the car home and get refunded for my unused time. I decide If I have to bring it back anyway I may as well stay with my grieving family. A refund for my unused time? I shouldnt have to puy anything for this DEATHTRAP. **************** is beyond hopeless. The owners are rude. Ill NEVER use getaround again and I RENT CARS ALL THE ***** Ill be taking my $ back to turo. tl;dr: UNSAFE. DIRTY. TERRIBLE CUSTOMER SERVICE. DREADFUL EXPERIENCE. Will def be taking this issue up with better busisness bureau.

• Review fromJoyce K.

  Date: 08/11/2022

  I have rented from GetAround for years now that I no longer own a car - mostly for a 3-6 hour period to run errands. My last car pickup was already frustrating because I could not locate the car. After contacting GetAround customer service, they stayed on the phone with me until I located the car - several blocks away from where the app indicated it was parked. I went through the normal pre-************ including taking photos of the left/right front and rear of the vehicle. There had been several bad thunderstorms in the area recently, and the car had been parked on the street in an area with many trees. There were small tree branches and leaves on the cars body and windshield when I finally found it. At the end of the trip. I took the required post-trip photos (left and right front/rear) but also noticed some ***** roof damage which I submitted photos of. Within days, I was emailed - never contacted by phone - that the damage occurred during my rental and a $1,000 damage fee was being put on my credit card on file. I have gone back and forth (filed an appeal) with them several times in recent weeks about damage to this 10+ years old car that I did not cause. They have pointed out that their contract states that acts of God are not covered by the insurance, and they have absolutely refused to see my side of things, so now I am out of $1,000 for damage I am not responsible for. BE FOREWARNED!!! Because they have your card number on file, they can arbitrarily charge you any amount they want and there is really nothing you can do about it - but pay up. Time to say good-bye to GetAround with their deaf, dumb and blind extortion style tactics towards renters.

• Review fromEric S

  Date: 07/10/2022

  This company needs to be shut down. Rented with them multiple times with Uber. Had a bad experience nesrly ever time. The vehicles are consistently left filthy and unsafe to drive. Cars rarely had a full tank of gas. You have to complain to reimbursed for gas. If you leave the vehicle without a full tank they charge you $10 per gallon. My most recent rental BostonPrius had bald and dry rotted tires. Both front tires were literally down to the metal wires. Stabbed my hand on the metal changing the FIRST flat tire. Attempted to return the vehicle and got a blow out on the highway with no spare. Was stranded waited for roadside in the rain. The next day they attempted to charge my denit card $500 for returning the death trap they rented me, late. Its been over a week and they have not reimbursed me for the hlurs I paid for but could not use the vehicle. And tonight they charged my card $83 for not returning the death trap with a full tank of gas. This company is ****** and should be shut down. Contacting an attorney on Monday *** making an attempt to take legal actiom against them!