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Business Profile

Computer Software Developers

RealDefense LLC
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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RealDefense LLC has 6 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 419 Customer Reviews

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    Review Details

    • Doug G

      Date: 01/08/2023

      My *************** was excellent and great to work with.

    • Linda P

      Date: 01/06/2023

      It appears that when you purchase software I.E. system mechanic, you are also obligating yourself to auto renewal of tech support that is initially included at zero cost. I received an email two days before being charged for tech support and it indicated that I had a zero balance, so I didn't pay much attention. The following day I received a message from PayPal that IOLO / RealDefense LLC had charged me for tech support, so I looked into how this happens. I have spent hours trying to contact IOLO to get a better understanding of what this charge for or when I obligated myself. I find it very amusing that while you wait for a customer service agent the recording speaks to being aware of fraudulent tech support companies' I believe they should include themselves in that group. Do your research as both IOLO and RealDefence LLC are not solid companies and fall into the deceptive and buyer be aware classification. I do not expect to get any resolution from these shyster's, and I am glad that i used PayPal initially.

    • AMBURNETTE S

      Date: 01/05/2023

      The ********* I had was able to fix my problem very quickly. Th previous techs were unable to fix my problem and mainly concentrated on selling me more programs. 5 stars for the *********, 0 stars for all the previous techs that only wanted to sell me more product.

    • Gail M

      Date: 01/03/2023

      Great service. Handled my problem with ease. Very professional.Happy with the results.

    • Laureen H

      Date: 01/01/2023

      Efficient and understanding tech support. ******** did an excellent and professional job.

    • Randall H

      Date: 01/01/2023

      They had my new program up and running in minutes, no fuss no muss

    • Ralph K

      Date: 12/31/2022

      Did a good job with adjusting computer performance and operation speed

    • Anthony K

      Date: 12/30/2022

      ******* did an excellent job. I will call once a month in the future. for clean up and tune up. Thanks again *******.

    • Steve B

      Date: 12/29/2022

      Very pleased with the help I received on more than one product. I'm a newcomer, and they are teaching me very well.

    • Charles G.

      Date: 12/28/2022

      I have been a loyal System Mechanic Ultimate user since 2007. I usually add time to my subscription when a pop up appears on my computer at a discount rate. I did that again this Nov. 2022. The popup says nothing about 1 month free tech service support followed by monthly billing of $21.40. In addition IOLO we no longer allow me to sign on using my account and download the program to a new computer. Even though my subscription was paid through **** it said my program had been disabled. You must contact a customer svc. rep and give them remote access to your computer to download the software which I don't like to do especially with foreign support techs. While they are downloading the program to your computer and enabling it they will spend that time trying to sell additional privacy protection at $320. This has all happened recently since RealDefense LLC name started popping up. It appears as if this company has become a very unscrupulous company in the way they operate. Please take heed and look at the way they operate carefully before making a decision. They are not the same company I worked with since 2007!

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