Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 419 Customer Reviews
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Review fromAlonzo C
Date: 07/10/2022
I have been with iolo since July 2014 and over that time I was mostly pleased with System Mechanic Professional / Pheonix / Ultimat Defense and the paid Tech Support. As of late, the tech support does a good job, however, I wish they would notice how long I've been a client and stop giving me the spiel about all their other software of which I'm sure are also really great products, but alas, I can't afford them because, I'm old and on a fixed income.Review fromPaul G
Date: 07/10/2022
The technician was knowledgeable, polite, and efficient. He solved my problem in a reasonably short time. I was very satisfied with his service.Review fromGary J
Date: 07/09/2022
GOT GOOD AND FAST TECH SUPPORT.AND FAST SERVICE FOR MY SOFTWAREReview fromShannon B
Date: 07/09/2022
I've been using iolo for years and have been very satisfied. If there's anything I can't accomplish myself I know I have backup. Great job, friendly, polite, patient, and successfully meets the need.Review fromAlex P
Date: 07/09/2022
Great tech support,Very Knowledgeble. Technician logged into my computer it made the proces very easy. Spoke Clear English,Would highly recommend!Review fromJoy E
Date: 07/09/2022
Have used service for about 7 years couldn't survive without it.Review fromJames B
Date: 07/09/2022
Very professional, courteous, and knowledgeable. A most pleasant experience.Highly recommend this product and it's support.Review fromChristopher H
Date: 07/08/2022
Ralph uninstalled my old System Mechanic, cleaned my system, and installed the newest version of System Mechanic. He was very well informed and had good customer service skills. I am very pleased with his service.Review fromBryan A
Date: 07/07/2022
Great help. Renewed subscription, but could not install incinerator. Tech walked me through re-installing System Mech. All works now. Will recomend to others.
RealDefense LLC
Date: 07/08/2022
Hi Bryan,
We are glad you had a good experience with the product and our technicians.
Have a great weekend!
-EdReview fromMargaret M
Date: 07/07/2022
AWESOME! I wish I hadn't waited so long. Problems I didn't even know I had were resolved in less than 45 minutes.RealDefense LLC
Date: 07/08/2022
Hi Margaret,
We are glad you had a great experience with our service.
Sincerely,
Ed
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