Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,267 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJayne G
Date: 08/27/2024
I was scheduled for appointment 8/26, 1:00-3:00. At 11:00 I received a text confirming the tech was scheduled for 1:00-3:00 and trying to sell the protection plan for 15% off. At 2:37 a text arrived indicting the tech was on his way and again trying to sell the protection plan. At approximately 2:45 I missed a call from ****** ******. He did not leave a message. When I discovered his call, about 20 minutes later I tried twice to contact him with no answer both times. I then call **** to see if the tech was on his way. I couldnt get a positive answer. After some discussion we eventually cancelled yesterdays appointment as I had to leave shortly for another appointment. We rescheduled for 8/27, same time. Approximately 5 minutes later someone else called me from **** to talk about the 8/26 appointment. I explained to them I had JUST rescheduled. That person seemed confused and transferred me to someone else. It took a few minutes for this person to see I had an appointment scheduled for 8/27. On 8/27 at 11:00 I received the same text as yesterday talking about my 1-3 appoint and again trying to sell the protection plan. At 3:11 the tech calls to say he is on his way and would be here in 35 minutes. He arrived at 4:01. He wasnt rude, but he did not introduce himself or apologize for being an hour late for the appointment. In conclusion, twice I scheduled to be home/available for these appointments. The name of the tech I was given was ********. The phone calls came from ****** ****** so I dont know who the tech was since he odidnt introduce himself. I also find the mention of your protection product annoying with each text. This has not been the best service I have experienced and do not plan to call again. My time is as important as anyone else and I feel that I have wasted two afternoons. Hope you do better in the future.
Puls Technologies, Inc.
Date: 08/29/2024
Hello, *****. Thank you for sharing your feedback with us, and we are sorry to hear you had a negative experience. Please know that we take every feedback very seriously and make sure to take note on what we need to work on and improve to provide a better service and customer experience in the future. We have added a 10% in your account in case you'll give us another chance and book a new appointment soon.Review fromKarol A
Date: 08/26/2024
****** was quick and efficient. He knows what he is doingPuls Technologies, Inc.
Date: 08/28/2024
Hi *****,
We truly appreciate you taking the time to let us know about your experience. We will make sure that ****** gets the recognition he deserves. If there is anything else we can do for you, please let us know!
**** Team
**************Review fromMASAMI H
Date: 08/26/2024
The freezer problems that he has been quick checked and recommend to the next steps for me.Puls Technologies, Inc.
Date: 08/29/2024
Great! We are glad to hear your feedback and we look forward to working with you again in the future.Review fromDave G
Date: 08/24/2024
Very knowledgeable technician. He explained the problem and solution. I will definitely recommend him to friends and acquaintances.Puls Technologies, Inc.
Date: 08/26/2024
Hi ****,
Thank you so much for your repair request with ****. We are pleased to learn about your positive experience with us and we really do appreciate the recommendation. Have a wonderful day!
Sincerely,
**** Team
**************Review fromMelanie M
Date: 08/22/2024
Using **** has been a pleasant experience so far. I will use them again for sure.Puls Technologies, Inc.
Date: 08/23/2024
Great! We are truly happy to hear such wonderful feedback. Thank you so much and we look forward working with you again in the future.Review fromL.Stella L
Date: 08/22/2024
Very pleasant, reliable and knew his job very well. Great service.Puls Technologies, Inc.
Date: 08/25/2024
Good day, ******! We are glad to hear that you are pleased with our service. Thank you for trusting us to repair your appliance. We appreciate you taking the time to share your experience with everyone. Feel free to let us know if you need our service in the future.Review fromSUSAN M
Date: 08/21/2024
******* was spot on and helped me tremendously! I thought it was completely something else and ******* checked everything out and let me know exactly what the problem was. Now I feel comfortable moving forward with my next decision.Puls Technologies, Inc.
Date: 08/22/2024
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. We will make sure that ******* gets the recognition he deserves. Please know that we will always be here if you need us.Review fromStephen M
Date: 08/21/2024
**** us informed of his arrival time. Came in and was extremely professional. Diagnostic the problem and fixed the washer. Left the area as clean if not cleaner than when he found it!Puls Technologies, Inc.
Date: 08/22/2024
Thank you so much for your business and for leaving a 5-star rating, *******. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you and we look forward to servicing you again in the future.Review fromLonnie W
Date: 08/21/2024
Great Service. Very Professional. Would definitely use again. Thank you very much.Puls Technologies, Inc.
Date: 08/22/2024
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you and we look forward to servicing you again in the future.Review fromJoey C
Date: 08/21/2024
Excellent knowledgeable technician, positive response and attitude. Good experience with **********************.Puls Technologies, Inc.
Date: 08/22/2024
Thank you so much for your appointment with **** and for taking the time to share your experience with us. We are elated to hear how satisfied you are with the high-quality service we continually aim to provide to our valued customers. We are lucky to have customers like you and we look forward to servicing you again in the future.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.