Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,269 Customer Reviews
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Review fromNORMA G
Date: 09/29/2024
Had a little mixup in appt scheduled but overall service was good. Technician fulfilled the service requested in 2 visits. Standard universal parts should be available & supplied thus tech would have been able to complete the service in 1 visit.
Puls Technologies, Inc.
Date: 10/01/2024
Hi *****,
Thank you for your feedback! Were glad to hear that, despite the scheduling mix-up, our technician was able to fulfill your service request across two visits. We appreciate your suggestion about having standard universal parts available, as we strive to improve our efficiency. Your insights help us enhance our service, and we hope to provide an even better experience in the future!
Sincerely,
Aj
**** SMM Team
**************Review fromCindy J
Date: 09/28/2024
So happy that I found **** for all my next appliance repairs. They were so easy to work with and their technician ****** was awesome!Puls Technologies, Inc.
Date: 09/29/2024
Hi *****,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with **** and that ****** was able to help with your appliance repairs. We strive to make the process as seamless as possible, and its fantastic to know we hit the **** for you.
If you need anything else in the future, dont hesitate to reach out!
Sincerely,
Aj
Refund Team
**************Review fromRobert S
Date: 09/27/2024
Service was good and on time. Confusing part was the monthly service protection plan which we didn't want. Did not clearly quote the cost without the service policy. There is additional cost if you don't take it 15%.Puls Technologies, Inc.
Date: 09/28/2024
Hi ******,
Thank you for your 4-star review. We have review your appointments and here's our explanation to it. This is how our process works, the technician will travel to your location to fully diagnose the appliance. He will then discuss the problem or repair needed with you including the quote for the repair, then the technician will be collecting the $89 service call fee.
If the technician can do the repair without the parts needed then he can proceed with the repair the same day and will only collect the repair cost, however, if the repair would require parts, then the technician would need to set up a follow-up repair appointment but will already collect the service call fee and possible 15% deposit. If you agree to proceed with the follow-up repair, then the Service Call Fee and Deposit will be deducted from the repair cost.
We sent a cancellation of your membership through your email. Please note of our membership cancellation policy @ ******************************************************;
Any additional concerns, please don't hesitate to reach out to us.
Sincerely,
Aj
**** SMM Team
**************Review fromConor B
Date: 09/27/2024
Super helpful. Very pleasant and informative. Would use again in a heartbeatPuls Technologies, Inc.
Date: 09/28/2024
Hi Conor,
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and informative.
Your satisfaction means the world to us, and we can't wait to assist you again in the future!
Sincerely,
Aj
**** SMM Team
**************Review fromHaley B
Date: 09/26/2024
**** ***** was quick and efficient in setting up our mounted tv! On top of that, he was very kind. Thank you, ****!Puls Technologies, Inc.
Date: 09/27/2024
Hi *****,Thank you so much for your wonderful review! We're thrilled to hear that **** provided quick and efficient service while also being kind. We'll be sure to pass along your compliments to him.
If you need any further assistance, feel free to reach out. Enjoy your mounted TV!
Aj
**** SMM Team
**************Review fromMario W
Date: 09/25/2024
Great service arrive early so to me that’s on time I’m big on arriving at the time you give me and that’s just what Puls did!!!Puls Technologies, Inc.
Date: 10/01/2024
Hi ******
Thank you so much for your wonderful review! We're thrilled to hear that our team arrived early and met your expectations for timeliness. We know how important it is to be punctual, and we're glad we could deliver that for you.
We appreciate your support and look forward to serving you again soon!
Sincerely,
Aj
**** Support Team
**************Review fromNathalie V
Date: 09/24/2024
****** is a very professional technician .. He called me 2 hours before for heads up about his first appointment. He let me know he will be at my home a bit last the schedule Time just because he was going far from my location . We agreed it was ok. He came at the time we agreed. He has a lot of knowledge on what he is doing ,explains everything detail . He took the time to analyze everything. Job was done great and I hardly write any reviews and did it without he even asking me because he deserved it !! Very pleasant man and nice . ??Puls Technologies, Inc.
Date: 09/25/2024
Hi *******,
Thank you so much for taking the time to share your experience! Were thrilled to hear that ****** provided you with such excellent service. Its great to know he communicated well and took the time to thoroughly explain everything. Were proud to have him on our team! Your kind words mean a lot to us, and we appreciate you recognizing his hard work. If you need anything else in the future, dont hesitate to reach out.
Sincerely,
Aj
**** SMM Team
**************Review fromSue R
Date: 09/23/2024
He was very informative. Professional and knowledgeable about what the problem was and how we could fix itPuls Technologies, Inc.
Date: 09/24/2024
Hello *******,
Thank you for your feedback! Were glad to hear that our technician was informative and professional in diagnosing the problem. We aim to ensure our customers are well-informed about their options. If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!Sincerely,
Aj
**** Team
**************Review fromClaire H
Date: 09/23/2024
The **** technician was running late from another job in *********, but called to let me know he would be a little late -- which I GREATLY appreciated!!!! He was very polite, professional and courteous!!! He quickly diagnosed the problem with my washing machine -- and told me what would be needed to affect the repair -- made sure the necessary part was still available to be ordered, placed the order and set up the appointment to come and make the repair. All of this in one visit -- and done so efficiently!!!!!! I am VERY PLEASED!!!!!!! And relieved!!!!!Puls Technologies, Inc.
Date: 09/24/2024
Hi ******,
Thank you for taking the time to share your experience! Were glad to hear that our technician was able to keep you informed despite the delay and that he handled your washing machine issue so efficiently. Your satisfaction is our priority, and its wonderful to know you felt relieved and pleased with the service. If you need any further assistance, please dont hesitate to reach out!
Sincerely,
Aj
**** Team
**************Review fromArzetta a
Date: 09/22/2024
My technician Elkhan was amazing!!!! He showed me everything and was very nice and honest.Puls Technologies, Inc.
Date: 09/24/2024
Hi *******,
Thank you for your wonderful feedback! Were thrilled to hear that Elkhan provided you with such exceptional service. Its great to know he was able to explain everything clearly and make your experience positive.
We appreciate your support and look forward to serving you again!
Sincerely,
Aj
**** Team
**************
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