Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,268 Customer Reviews
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Review fromLelah A
Date: 09/22/2024
The tech was knowledgeable and carefully executed pained everything. He is very polite and pleasant!
Puls Technologies, Inc.
Date: 09/24/2024
Hi *****,
Thank you for your fantastic review! Were delighted to hear that our technician provided such excellent service. To make sure we recognize him for his hard work, could you please share your details or the service date? You can email it to us at ****************************.
We truly appreciate your feedback!
Sincerely,
Aj
**** Team
**************Review fromJeanette M
Date: 09/22/2024
First time client. GE fridge leaking on a weekend. Next day service. ***** was Fast, courteous, professional and knowledgeable. Great company with excellent communication.Puls Technologies, Inc.
Date: 09/24/2024
Hi ********,
Thank you so much for your kind words! Were thrilled to hear that ***** was able to assist you promptly and professionally. Its great to know that you had a positive experience with our communication as well. If you need any further assistance, dont hesitate to reach out.
We appreciate your business!
Sincerely,
Aj
**** Team
**************Review fromJustin S
Date: 09/21/2024
Fast and efficient right to the point! Would definitely recommend for everyone that wants a service done and over with.Puls Technologies, Inc.
Date: 09/22/2024
Hi ******,
Thank you so much for your kind words! Were thrilled to hear that you found our service fast and efficient.
Your recommendation means a lot to us, and we look forward to helping you again in the future!
Sincerely,
*******************
**** Team
**************Review fromLily D
Date: 09/21/2024
Almost two months, hundreds of dollars, multiple days of work missed and I still do not have a functioning washer (unless I pay more money). First appointment the technician tells me that the problem is the pump. He says technically he has to wait to fix it until it is approved but he doesnt want to come back for a second appointment so he fixed it already since he was sure the claim would be approved. He was correct and the claim was approved so in theory, my problem was solved. It wasnt. So I called under the guarantee. The same tech came out and told me it was a plumbing issue. I paid a plumber out of pocket $150 just for them to tell me that the issue was not the plumbing it was definitely the washer. Called again and was told that someone would look at the washer again. New tech comes finds a NEW problem and now Im being told I have to pay again. But what guarantee do I have that this will even fix my washer?!? I spoke to multiple people (during which time I was hung up on multiple times btw) and was told nothing could be done unless I pay more. So my monthly fees that I paid so I would be covered in an emergency have also been wasted. Will be cancelling my membership asap since I will have to put the funds towards a new washer.Puls Technologies, Inc.
Date: 09/22/2024
Hi ****,
We sincerely apologize for not meeting the high standards we strive for. Initially, we assessed that the drain pump needed to be replaced due to normal wear and tear. However, our new technician has confirmed that the control board must be replaced since the washer is neither draining nor spinning.
We truly appreciate your understanding as we work to improve our services. We've escalated this issue to our higher management for review and will provide you with further information soon. Additionally, we've sent you a cancellation email regarding your membership for your review.
If you have any questions, please don't hesitate to reach out to us at **************** or call us at **************.
Sincerely,
*******************
**** Team
**************Review fromBrenda F
Date: 09/20/2024
Very professional. Polite excellent customer service, arrived as scheduled. Fixed the dryer.Puls Technologies, Inc.
Date: 09/21/2024
Hi ******,
Thank you for your wonderful feedback! Were glad to hear that our team provided you with professional and polite service, and that your dryer is fixed.
We appreciate your support and look forward to assisting you again in the future!
Sincerely,
*******************
**** Team
**************Review fromKa'Dawn L
Date: 09/20/2024
I called on Tuesday and now my dishwasher is fixed at 9:30 am on Friday! I loved the quick and efficient service! The tech was friendly and was in and out!Puls Technologies, Inc.
Date: 09/21/2024
Hi Ka'****,
Thank you for your fantastic review! Were delighted to hear that your dishwasher is fixed so quickly and that you had a positive experience with our technician. Your satisfaction is our priority, and we appreciate your feedback!
If you need anything else, dont hesitate to reach out.
Sincerely,
*******************
**** Team
**************Review fromDana S
Date: 09/20/2024
******** was prompt, courteous and a pleasure to work with. Sadly, he has to come back for the actual repairs, but this may be the start to an appliance repairman relationship ;)Puls Technologies, Inc.
Date: 09/21/2024
Hi ****,
Thank you so much for your kind words! We're thrilled to hear that ******** provided you with prompt and courteous service. We appreciate your understanding about the need for follow-up repairs, and we look forward to building a lasting relationship with you.
If you have any questions in the meantime, feel free to reach out!
Sincerely,
*******************
**** Team
**************Review fromJohn T
Date: 09/19/2024
Did a good job. ***** was great. A little on the pricy side though.Puls Technologies, Inc.
Date: 09/20/2024
Hello, ****. It is our pleasure to service you and we appreciate your feedback as it helps us identify the areas we can improve on. Please let us know if you need further assistance and we are happy to help.Review fromJohn V
Date: 09/19/2024
Professional quick and efficient service and prompt. I will use the service againPuls Technologies, Inc.
Date: 09/20/2024
Thank you so much for counting on us to fix your device, **** We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback and we hope you have a great day!
Review fromFrank E
Date: 09/18/2024
First, let me say this service was amazing!!! I had an ** drain pump that went bad after 4 yrs. I went to the **** website and put in what I was looking to have repaired. The website gave me an immediate next day window of times and I chose the very first 8 AM timeslot. Immediately technician was assigned and reached out to me. I was a little skeptical and asked if the technician could call me directly because I wasnt sure if they were going to be able to repair, my washing machine the very next morning. So the technician, ******* called me and I told him what I thought the problem was and he responded with he could repair it. He carries the parts and it would be done within an hour timeframe. He not only was on time. He was three minutes early and told me the job would only take 45 minutes and finished in 42 minutes. He was very knowledgeable of the laundry machine and was very organized and cleaned up the area when finished I would recommend the service as an alternative to the manufacturer, which gave me a window timeframe a week out. That means no laundry machine for a family of five, that would not have worked for us. Obviously, he repaired the laundry machine. I was able to pay online and canceled the manufacturers service appointment. Which also by the way they wanted to collect cash upfront and charge my credit card. I would recommend this service certainly to consider if you are in a bind as well. As stated, the technician was organized, dressed appropriate, knowledgeable, and timely.Puls Technologies, Inc.
Date: 09/19/2024
Wonderful! Your feedback is such a music to our ears. The team strive hard to provide the best reliable service out there, together with your technician *******. Thank you so much, *****. We will make sure to share this with him and definitely give him a shout for a job weel done! Please let us know if you need further assistance and we are happy to help.
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