Reviews

Review Details

• Review fromSusan P

  Date: 07/26/2024

  They were patient and walked me thru the process. They listened to my concerns.

• Review fromMaria A

  Date: 07/26/2024

  Excelente servicio al cliente el muchacho fue muy amable y paciente

• Review fromNanette A

  Date: 07/25/2024

  Everyone I spoke to throughout the process was very knowledgeable, helpful and professional!!

• Review fromJose O

  Date: 07/22/2024

  Thank you very much for helping me with my financial situation, you are very professional, I hope that with your help I can return to normal, thank you for your help.

• Review fromGeorge S

  Date: 07/15/2024

  Very polite and helpful, found a solution for my debt problem that I can live with financially! Thanks for your help!

• Review fromOstennia P

  Date: 07/13/2024

  I received a letter that says that I am pre approved for a consolidation loan up to ***** with 5.99 APR, so I went the website and read the reviews, I am really scared to contact them because no where in the letter does it say that they are a credit repair company. This company needs to be investigated big time. I am tired of these companies that lie and don't help. I tried to refinance my home and they told me that I was approved, I waited and called the company back and they did not answer or return my phone calls and they told me not to pay my house note. They put me in further debt and my credit is ruined because of this.
  

  Liberty First Lending

  Date: 07/15/2024

  Dear ********,Thank you for sharing your experience with us. We apologize for any confusion or distress our communication *** have caused. Your feedback is invaluable, and we take your concerns very seriously.We want to clarify that our intention is to offer solutions that help our clients manage their debts more effectively. Our letter should have clearly explained our services, and we regret any miscommunication that *** have occurred. Our program aims to provide financial relief, and we strive to be transparent in all our communications.Regarding your concerns about your home refinance and credit score, we deeply regret any inconvenience or financial difficulty you have experienced. It is never our intention to cause further hardship for our clients. We are committed to improving our services and ensuring that all our clients have a clear understanding of our offerings. We appreciate your feedback and will use it to enhance our communication strategies.Please contact our customer service team at ************* so we can address your concerns directly and work towards a satisfactory resolution.Thank you for bringing this to our attention. We value your input and hope to have the opportunity to assist you more effectively.Sincerely,Liberty First Financial Lending

• Review fromIna H

  Date: 07/11/2024

  Everyone I spoke with was very helpful and I am glad to find a way to get this debt situation dissolved. Thank you for your help.

• Review fromSusan G

  Date: 07/07/2024

  Great- super kind and helpful! The agent was very thorough and helpful in working with me to help me get out of debt.

• Review fromLyle P

  Date: 07/05/2024

  They helped us put a workable plan to work and their helping us get back on the road to debt free

• Review fromJesseb

  Date: 06/30/2024

  Contacted them after receiving an advertisement claiming to give personal loans. I soon found out that it wasnt a loan at all but a credit settlement service. They wanted me to default on my creditors and then they would supposedly negotiate a settlement with them. this aunt what I was looking for and broke off contact with them loan rep ********************** Anyway, after denying the loan and breaking off contact, I got a series of rude/ harassing texts. I tried to complain to liberty first lending, but theres absolutely no place on their eb page to contact them properly. The email address they have seem to be invalid. I attempted to send several emails and all went undelivered.
  

  Liberty First Lending

  Date: 07/01/2024

  Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the confusion caused by our advertisement and for any negative experience you had with our services and communication.Our intention is to provide clear and transparent information about our debt settlement services, and we regret that this was not the case for you. We are also very concerned to hear about the rude and harassing texts you received, and this behavior is not acceptable under any circumstances.Please contact us directly at ************* so we can address your concerns and ensure your contact information is properly removed from our system. We are committed to improving our services and communication to prevent such issues in the future.Thank you for your feedback. It helps us make necessary improvements to better serve our clients.Sincerely,Liberty First Lending

  Jesseb

  Date: 08/16/2024

  I can't contact you back at any number because the numbers on this review have been redacted. I'd love to call you and give you the name of the of the Representative who did this, but I can't. I've filed a BBB complaint against your company more than 2 months ago, and nobody has called me back. since dealing with your company, I get no less than 10 unsolicited spam calls a day now. I believe your representative retaliated in some way by putting my phone number out to spammers. the same thing happened to my wife's number.