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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** May would like to be able to use the mini Starlink with unlimited internet for no additional charges until my order is received and my internet is working.

      Business Response

      Date: 11/04/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-*******-*****-52

    • Initial Complaint

      Date:10/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

      Business Response

      Date: 11/18/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-39

    • Initial Complaint

      Date:10/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Starlink dish began to continuously bootloop, which means, no service. Contacted support. The delay was unwelcome, but the agent was helpful, and said remote diagnostics indicated router problem. Sent me a new one. Ok Wait Get the new router. Try it. Doesn't work. Internal diagnostics on the app show no cable issues. So, my dish is busted. Contact support. They insist on sending me a cable. I push back, get nowhere. Fine.Wait New cable arrives. It is stupid long. Whatever. Do the thing. Bootloops, as expected. Contact support.THEY CLOSE THE TICKET AFTER STATING THEYRE SENDING ME A STANDARD DISH REPLACEMENT.What? I can't reopen the ticket to tell them thats not the right dish. ***? Maybe they just made a mistake.Get the new dish. Nope, its the wrong guy type. It is in fact unusable by me, because I need to use a mount. Contact ********** reply No reply No ********** another ticket the next day, complaining that support won't respond. Get a reply in hours, stating that I have multiple tickets open, that they're closing this new ticket, and that someone will reply to my other open ticket.......except, that didn't happen.I am now 6 weeks without service. I have a dish I can't use, for a service I pay for, and now I'm getting emails stating I need to send my original dish back, which I can't even do if I wanted, bc it won't fit into the box of the new dish they sent me, a procedure Starlink tells me should be done for returns!All and all, a hideous experience. Absolutely shocking how poor this is

      Business Response

      Date: 10/11/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-37

    • Initial Complaint

      Date:09/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starlink chose to use ***** which is notoriously bad with non existing customer service while also not providing any customer service them selves. Unresponsive and only relying on the idiotic AI chat bot. Request for human help gets AI bot response.

      Business Response

      Date: 10/19/2024

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case on 9/26 and attempted to call the customer for a resolution. Since then, a chargeback was submitted on the account and no further contact from the customer was provided.

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22261526

      I am rejecting this response because:

      Whoever opened this account did so with a stolen bank account (mine) so not only do I have no idea whatsoever what the account information is, but you also clearly didn't use any effective security/verification protocols to catch this person beforehand (maybe if you had more contact options than just an app...) which, to me, seems like an accessory to fraud. But the lawyer I'll be forced to speak to in order to resolve this can confirm.

      The whole problem is that I *can't* contact you via the app in order to get this account closed because I wasn't the one who opened it.


      Sincerely,

      ******* **********

      to speak to my lawyer.

      Business Response

      Date: 10/05/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/10/24 I received an email saying I was go to charged $15 more for features I dont plan on using ontop of my $150 a month subscription fee. I work in road construction in ****** and the only internet provider I can have in rural ****** is Starlink. Where there is no cell service or internet connectivity such as Starlink. Now they are going to up the fees for services I do not wish to have or option out of. And it is unnecessary for them to up my money fee for add ons which I do not use.

      Business Response

      Date: 10/05/2024

      Thank you for bringing this to our attention.
      Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a Starlink associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the FAQ page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payment from Starlink was flagged by my bank as fraud. I cancelled my card and my service was terminated by Starlink. Starlink notified that my bank had flagged my payment as fraud. I submitted the requested information to Starlink to have my account unlocked and received no response, 7 days ago as of today. I had completed multiple customer support tickets to have them ignored or closed without notice. Starlink has currently received payment but I still do not have internet service and my account remains to be locked. I cannot sign up for a new account because my equipment is associated with the old account. I would prefer not to purchase additional equipment as a new system would be $700 in initial costs.

      Business Response

      Date: 10/05/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-2853970-95370-56.

    SpaceX is NOT a BBB Accredited Business.

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