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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is around Starlink. I order their equipment on October 31 have shipped November 1. I contacted them to let them know. I did not want them to automatically activate my equipment because I am out of state for months. I only purchased this equipment to help their company grow and would get to activating it once I got back in the state. They said no problem on December 15. I returned and set up the equipment and clicked activate. Immediately my bank notified me of a charge of $81.14. I contacted Starlink and all I get is an automated response saying do you have two accounts which is crazy, they have all the technology in the world. They know the answer to this they sent me a screenshot of the charges from 2022 and then from 2024. There are a total of four charges. Its really a no-brainer. All theyre doing is wearing me out and getting me to just forget about it. When you buy their equipment, you have to pay for the first months service fees, which is $120. That was paid. I have been falsely charged $81.14. I want that returned and they need to compensate me for all the time I have put into trying to get that money back. Im not giving away free money.

      Business Response

      Date: 01/03/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-42

    • Initial Complaint

      Date:12/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely worst customer service I have ever experienced. I literally ordered a power supply that under app says is the one to the Starlink that I currently have. Will they send me something completely different that will not work and then Im having the hardest time to get a hold of customer service to resolve this issue Im literally paying for service And its a big issue. I need my money back. I need this issue resolved. Its ridiculous. I need the right item that goes with my order without any lag time.

      Business Response

      Date: 01/03/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-3707552-37822-49

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Granted it took me three tickets with them and this complaint for them to finally tell me the refund went to a different card than I knew was on file. I have the refund. I was unhappy about their customer service, to which I have let them know. But all I wanted from this was to get my refund, to which I have.

      Sincerely,

      ******** *******

      Business Response

      Date: 12/06/2024

       Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-59

    • Initial Complaint

      Date:11/29/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22619935

      I am rejecting this response because:

      The SpaceX is responsible for his own behavior and fails miserably.


      Sincerely,

      **** *******

      Business Response

      Date: 12/02/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:11/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cjallenge Elon Muak foe the ********************* in ***** Adminisration because that was my ideas. They used AI to ***** the best ideas. Ghey pick my ideas the most and I cliames it as *********************. Pyche ************************* Federal Court ***********

      Business Response

      Date: 11/29/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:11/24/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks to ***** from Starlink. 

      Sincerely,

      ******* ****me of purchase and have had no opportunity to use the service due to the theft of the equipment. I have requested that they review my case and issue a refund for the months I was unknowingly charged so I can activate the service. However, they have not provided a satisfactory resolution and have only reiterated the same points in a ridiculous and condescending manner.This experience has been frustrating and disappointing, especially given the significant financial impact. I am seeking assistance from the BBB to resolve this issue by requesting:1.A full refund of the months I was billed without activating or using the service.2.A review of their customer service policies to ensure professionalism and understanding in future cases.

      Business Response

      Date: 12/09/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-54

    • Initial Complaint

      Date:11/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********a refund of $120.00, or a credit placed on my account for my next month's bill. I have already shared screenshots with Starlink customer support proving I used the referral link.

      Business Response

      Date: 11/22/2024

       Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-48

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a dispute with my ***** account Dispute ID ******************. I was scammed by the seller on FB as his item was not as described. The item was bent and covered in dog fur. When questioned the seller refused to send refund. ***** payment was defaulted to friends and family I did not change it due to the small amount for the transaction. I am very upset now not because of the money it's because I was deceived by the seller and now ***** is not helping me. I am asking ***** to overturn the case and refund the purchase.

      Business Response

      Date: 11/18/2024

      Thank you for bringing this to our attention.
      Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:10/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased Starlink internet service and had it installed by a contractor (Starlink Installation Pros) August *******. Since the installation date, the equipment has not worked properly. I placed a ticket with Starlink and a troubleshooting report that we conducted shows the dish connection is 6.63% blocked. The Starlink Installation Pros installer came back out and suggested replacement of the modem as a first line intervention. Then replacement of the dish if that does not work. Ultimatelym the dish may need to be relocated if these interventions do not work. I placed another support ticket with Starlink on 10/4 and have gotten no response to my request to replace the modem. We have been paying $120 a month for Starlink internet service since August and are not able to use this as our internet provider due to the obstruction/failed equipment install. My husband and I both work from home and cannot stay connected to our Teams and Zoom meetings while using Starlink. We want replacement of the equipment expedited as we are paying for a service we cannot utilize.

      Business Response

      Date: 11/18/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starlink is a business owned by SpaceX. My Starlink router is offline and is not functioning since Friday October 18. Ive submitted several tickets with no response. I run my business out of my home and require internet access. Ive emailed, submitted tickets, provided images, followed all recommendations online and not a single response. This is affecting my business and my location is up the ************** so I only have one other option besides Starlink for internet access and its too slow. I need this issue resolved. Why cant they respond? Why cant they call? This is really the worst customer support Ive ever experienced.

      Business Response

      Date: 11/18/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-3180920-19220-35

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