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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 20th 2021 I payed a $99.00 deposit for Starlink satellite internet, in July of 2023 I received an email stating I was eligible for service. The cost of the equipment was now about $275.00 more and the monthly service increased about $40.00. I opted for a refund instead. I have received no refund. There is no way to contact a person at Starlink, no phone, no email and no way to open a ticket on their website. I think this was a scam perpetuated by a big corporation. I've seen numerous complaints online about the same thing. I wonder how many thousands of people this has happened too, this is a lot of money they've been sitting on. In fact a class action should be initiated. If you can put a man in space... you can provide customer support. Respectfully **********************

      Business Response

      Date: 09/12/2023

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that this issue has been addressed/resolved on internal (TIK-1232168-62318-41).

      Proof of refund from the payment processor on 07/27/2023 has been provided for the customer.

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lock Out Account. I cannot recover your account via auth.starlink.com and cannot recover my password, and received no emails. I have no access to my account and I am still getting billed? PLEASE HELP

      Business Response

      Date: 08/17/2023

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-45.

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************************number on the satellite) it says that this Starlink Identifier is already associated with an existing account.To set up the satellite, use their internet services, or request a return/refund, you must log into your your account. There is no customer service number, email, address, or contact information of any kind. The only way to "contact" customer services is to submit a "ticket" through your account, which I am unable to do. I have attempted to contact the parent company, SpaceX, multiple times by email ( sent 6/26/23, 6/30/23, and 7/19/23) and left multiple messages at the "receptionist" voicemail. I completely unable to reach a person. If I could log into my account it would resolve all issues, but am unable to obtain help to do so from this company. As a result, I paid for a satellite dish and monthly fees for services I cannot access.I would like either to have the business contact me so I can set up or log into my account OR to be able to return the dish for a complete refund.

      Business Response

      Date: 09/08/2023

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal (TIK-1221593-78621-45).

    • Initial Complaint

      Date:07/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 28 July, at around **** EST I saw on ******* that SpaceX had a promotion for their Jupiter 3 launch. If you sent them an amount of crypto then they would double it and return it to you. The site only showed rules for BTC. I transferred ****** of Ethereum crypto SPACEX's crypto wallet. The value of said amount is approx $ 265 USD. I contacted the support chat to ask when I was getting the return. I was told that I needed to purchase 1ETH and then resubmit. I do not have the financial capability to purchase 1ETH. I asked to have it returned, to which "****" said no they will not return it. So I then asked if SpaceX is just going to take my money. He replied "Yes". This is theft every way you look at it. It is unbelievable that a company would just steal for no other reason. I have screenshots of the transaction emails, and of "****" saying that SpaceX was just going to take my money. I want my money back. I am an honest hard working person. SpaceX not making the rules absolutely clear is beyond reproach. The attached .pdf file is the SpaceX wallet I transferred to, and the wallet that I demand it be returned to. I believe the website was designed deceitfully for reasons like this.

      Business Response

      Date: 08/07/2023

      Thank you for bringing this to our attention and we're sorry to hear about your situation.  Space2x.net has no affiliation with SpaceX. As they are not associated with us, we ask that you please attempt to reach out to them directly as we do not have any visibility or history of the transaction made.

    • Initial Complaint

      Date:07/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Tracking the refund with StarLink support ticket: ***********************************************************************

      Sincerely,

      *******************************

      Business Response

      Date: 08/03/2023

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that this issue has been addressed on internal TIK-*******-*****-40.

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20311805

      I am rejecting this response because:  I know I have no account with them, so how did they access my checking account and make those charges? What assurance do I have that this won't happen again? My bank investigated and found that it was fraudulent activity and did reimburse my account. My account was changed for my protection. My concern is that it could happen again. The company is taking no responsibility or accountability. I could send a copy of the bank transactions their company made, but I don't want to risk the possibility they could access my account again.

      Sincerely,

      *******************************

      Business Response

      Date: 08/28/2023

      Thank you for bringing this to our attention.

      A Starlink associate has reviewed this case and determined that there is not enough specific or adequate enough information in the case to assist in detail. Given that there is no customer account and/or way for us to locate such transactions, if this was not placed by you, we ask that you please file a dispute with your bank to ensure you receive the funds in question. 

      Business Response

      Date: 09/18/2023

      A Starlink associate has reviewed this case and determined that this issue has been addressed/resolved. As the customer does not have an account with us, we are unable to pull any transaction details. If this was in fact a fraudulent transaction, we ask that the customer submits a claim with the bank to ensure the funds get returned to them as soon as possible. 

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