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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Business Response

      Date: 09/04/2023

       Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that this issue has been addressed/resolved on internal TIK-*******-*****-56.

    • Initial Complaint

      Date:08/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/08/23 I pre ordered starlink internet. Around a month ago my pre-order account status was noted as closed. I have not received my internet equipment and starlink has not refunded my money. I have spent countless hours trying to find contact information and was informed that it is impossible to contact them about a pre order error.

      Business Response

      Date: 09/16/2023

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-40

    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

      Business Response

      Date: 09/04/2023

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that this issue has been addressed/resolved on internal TIK-*******-*****-46.

    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************ng cycle and I want to know how much the shipping is. Thanks

      Business Response

      Date: 09/13/2023

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that this issue has been addressed/resolved on internal TIK-*******-*****-37.

    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submitted $99 as deposit for service in 2021. Service never came so requested refund April, 2023. Refund was submitted to a canceled credit card. I contacted Starlink about the cancelled card and never receiving a refund. They claim on the website that refunds will still go through even if the card is cancelled, but this is not the case. It also states that if it didnt go through then you have to obtain a bank letter. I went through the process of getting a bank letter that star link requires to show the card had been cancelled. This letter is on bank letterhead, has customer information signed and stamped, and it says that the account has been closed and the refund has been rejected. The website for Starlink says to contact customer service, but there is no way to do so. I now have no way of contacting star link. I have no way of giving them the letter. The refund has not been received. No additional attempt has been made to send the refund, and I cannot get in touch with anyone. Because they closed the ticket and because we are no longer customers, it wont let us open a new ticket. There is no email address or phone number to contact anyone.

      Business Response

      Date: 09/04/2023

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case is being addressed on internal TIK-*******-*****-46.

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday August 20,2023 I noticed a charge on my bank card for $2,817.75.From StarLink internet it currently says pending Sunday ,August 19,2023.I dont know anything about this company.Im not a customer,I dont have an account,I didnt sign up with StarLink and I didnt order and or purchase any products or services from them.The credit card wasnt stolen.I dont understand how or why StarLink -internet is charging the credit card.This is fraud charges to the credit card.I dont know who this company is or anything about their services.There is no contact information for StarLink like customer service phone number or email.I only found a mailing address in **********.

      Business Response

      Date: 09/12/2023

      Thank you for bringing this to our attention. Very sorry to hear you are receiving charges from an unauthorized purchase and/or service. We looked up your details in our accounts portal to see if it was linked to any existing account and to your point, this is not the case. As we are unable to locate where this transaction was made based on the details provided, we would strongly suggest for you to contact your bank and submit a claim to ensure you receive your funds back as soon as possible. 

    • Initial Complaint

      Date:08/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a product called Starlink from SpaceX and the company will not abide by there own warranty policy and they have a support service that is texting only no phone number contact and with no reply for upto 5 days Ive tried every available option as a customer possibly can there system made a mistake when activation of my starlink kit300840908 in December 2022 now it I cant access on the account I activated it on which makes it useless and 4 weeks of trying texting there support team has not helped at all I send a message daily and they send the same message and close the work ticket daily they have very poor customer support nothing they have done has fixed the issue

      Business Response

      Date: 08/17/2023

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-45. Customer is reaching out through a secondary account, therefore warranty in question will not apply. We ask that the customer submits a support ticket on the correct account, in which we will begin with the troubleshooting and resolution process. "

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the starlink hardware, used. And learned after purchase that it is locked to another account. I am unable to co tact starlink due to no email or phone # to have the equipment registered to me, so I am able to use there services.

      Business Response

      Date: 08/17/2023

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or have the original account holder reach out directly. 

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased starlink several months ago. The package was received with the kit# unreadable on the box and the serial# on the unit was rubbed or worn off. These numbers are required to set up the device and service. I have tried to log into my account to find a solution but even though it says that i have an account it says that my credentials are wrong so have tried to use the Reset password function by phone,by email many times and have never gotten a link to reset the password. There is no way to contact starlink besides using their app but I cant get signed on to do any of that. I paid $800 for the device and $120 for the first months service and once I realized I wasnt going to be able to get the situation resolved I contacted my bank and started the process to try to get a refund on the equipment and blocked the monthly service payment. I have sent a reply back to their email telling me that my payment would not go through stating that i need some one to contact me and nobody replies back on them either. I just want to exchange this device for one that i can get set up properly but literally cant get ahold of anyone! I am absolutely amazed that nobody will contact me.

      Business Response

      Date: 09/14/2023

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that this issue has been addressed on internal TIK-*******-*****-45.  

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