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Business Profile

Concierge Service

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.88

    Average of 300 Customer Reviews

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    Review Details

    • Billy G

      Date: 07/25/2024

      While waiting to retrieve our car, the process was organized, although it required some patience. The team efficiently handled the vehicles to ensure a seamless departure for each customer. Despite the longer-than-expected wait, we departed the lot at 9 pm.

      Way.com

      Date: 11/16/2024

      Thank you for your feedback! We're glad to hear that the process was organized and that our team worked efficiently. We appreciate your patience during the wait and are happy that you were able to depart smoothly. Please write us to *************** if you have any concerns/issues.

    • Taylor B

      Date: 07/24/2024

      Easy & fast to book. It was straightforward to use, and I also managed to apply a promo code, which was an added bonus.

      Way.com

      Date: 11/16/2024

      Thank you for your feedback! Were thrilled to hear that you found the booking process easy and fast. Its great that you were able to apply a promo code for extra savings too! If you have any more thoughts or need assistance in the future, feel free to reach out.

    • River S

      Date: 07/24/2024

      Easy and simple and cheap. I highly recommend this company. They offer excellent service and are very punctual.

      Way.com

      Date: 11/09/2024

      Thank you for your fantastic recommendation! Were delighted to hear that you found our service easy, simple, and affordable. Punctuality and excellent service are our priorities, so your feedback means a lot to us. We appreciate your support and look forward to serving you again!

      Way.com

      Date: 11/10/2024

      Thank you for your fantastic recommendation! Were delighted to hear that you found our service easy, simple, and affordable. Punctuality and excellent service are our priorities, so your feedback means a lot to us. We appreciate your support and look forward to serving you again!

    • Sarah C

      Date: 07/24/2024

      Easy to navigate. Booking was easy, will follow up when I return. Thank you.

      Way.com

      Date: 11/16/2024

      Thank you for your review! Were glad to hear that you found the navigation and booking process easy. We look forward to hearing from you. Safe travels!

    • Zig D

      Date: 07/23/2024

      They are in the business of taking and holding people's money.Buyer beware, it is a shakedown, bait and switch scam they are running. Parking is just a side hustle for way. Steer clear of way and their app or service in general.

      Way.com

      Date: 11/17/2024

      I'm sorry to hear about your experience and appreciate you sharing your concerns. It's important for us to hear feedback like yours so we can improve. If you're open to it, I would like to learn more about what happened and see how we can address your issues. Thank you for bringing this to our attention. Please write to us on *************** if you have any concerns/issues.

    • Bob L

      Date: 07/22/2024

      HORRIBLE! This company is a scam. They put parking lots on their site that are not vetted and not legitimate. I booked a reservation with an airport parking lot, only to be led to a ************* where a sketchy man took me car to bring to a "lot". Turns out it was just parked on a public street the entire time I was away. No guard (as promised). Upon further review I realized the parking company operates under many different names, all of which are illegal businesses. I contacted Way and they did not help at all. They refused to even hear my issue and continually sided with the illegal business. DO NOT PARK WITH THIS COMPANY.

      Way.com

      Date: 11/10/2024

      I'm really sorry to hear about your experience. That sounds incredibly frustrating and unacceptable. We take these matters seriously and want to ensure our customers feel safe and secure with their reservations. I appreciate you bringing this to our attention, and Ill make sure your feedback reaches the appropriate team. If theres anything we can do to address this situation or assist you further, please let us know. Please write us to **************** Your safety and satisfaction are important to us.

    • Alfie V

      Date: 07/21/2024

      You have an excellent parking lot, conveniently located near the cruises. Your team is fantastic, very efficient, and also very courteous.

      Way.com

      Date: 11/17/2024

      Thank you so much for your kind words! We're thrilled to hear that you enjoyed our parking lot and found our team efficient and courteous. We strive to provide the best service possible, and your feedback means a lot to us. We hope to see you again soon!

    • Erica R

      Date: 07/18/2024

      I booked patking on Way.com for July 4th using a small coupon I received from referring other customers to Way. I canceled the booking (in advance) and rebooked for July6th and was told that my coupon was used because it had been used in the July 4th reservation that was canceledDespite reminding them that it was NOT used because it was canceled, Way insisted that that still used the coupon. Such a shame because they have now lost a long-time customer and the people I referred just because common sense was not used to reapply my coupon! **************** is bad and not very smart.

      Way.com

      Date: 11/17/2024

      Im really sorry to hear about your experience. Your feedback is valuable, and Id like to ensure it gets to the right team so we can improve our processes. Thank you for sharing your thoughts with us. We're sorry you didn't receive the coupon code back; however, please subscribe to way.com to receive seasonal discounts.

    • Kenneth N

      Date: 07/16/2024

      On 09JULY2024 I purchased a parking pass, #****-2110, for covered parking to begin last Friday, 12JULY2024, to end on 20JULY2024. I paid $111.64.Upon arrival at the *********** parking structure, I drove 5 stories all the way to the top, looking for a covered space. There were none. So I was forced to park on the roof, in an uncovered space.After parking, I called to ask for a discount, as I had paid for covered parking. The agent said there was no such discount.My return flight changed, and I came back early, last night, 15JULY2024. I called after landing, asking for my charge to be calculated for fewer days. The agent said no such calculation could be done.After retrieving my vehicle, I went to the exit machine at the exit gate, where in order to exit I was forced to pay again, $64.00.I telephoned this morning, the gentlemen was checking on this for ********************************* No call back. For all of this--product paid for but not received, and time, trouble and stress, I kindly ask for both charges to be refunded ASAP. Thank you.

      Way.com

      Date: 11/11/2024

      Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you experienced and the challenges you faced. I want to clarify that we are a third-party provider and do not operate the ************ parking structure directly. However, I completely understand your frustration.Unfortunately, I am not able to see the details of your case/reservation based on the information provided. I would recommend contacting our customer service team ************ with your reservation details (along with your parking receipt) to resolve your refund request issue. Alternatively you can also write to us at ****************

    • Katie E

      Date: 07/16/2024

      Convenient and effective. There's always a shuttle waiting for you upon parking and when you return!

      Way.com

      Date: 11/17/2024

      Thank you for your positive feedback! Were glad to hear you found our service convenient. Our team works hard to ensure shuttles are readily available for our customers. We appreciate your support and look forward to serving you again in the future!

    Way.com is NOT a BBB Accredited Business.

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